Amazing stay, the staff was incredible, the food was amazing, highly recommend!

We stayed here 2 nights and absolutely loved it! There are 2 public onsens that alternate between gender each day, tons of in-room and onsen amenities, onsen etiquette lessons, huge rooms, nightly entertainment with complimentary sparkling wine, amazing service by the friendly staff, free ice cream whenever you want, footbath, coffee, tea, a large beautiful garden, the views are unreal at every spot, and the list goes on. We weren’t a huge fan of the kaiseki dinner but there’s a chirashi bowl and dessert buffet you can help yourself to. Breakfast had a huge variety but the French toast was unbeatable. Highly recommend to anyone visiting Hakone!!

Beautiful facilities, big rooms, 2 onsens to experience. Dinner and breakfast were decent.

This is our second time to Tenyu, still have really good experience. However, they didn't honor the food and beverage credit though. Also, we enjoyed the kaiseiki dinner before, however, they do offer teppanyaki as well as soba restaurant.

Staff and beyond amazing and respectful. If you have the opportunity, do not hesitate to stay here!

Wonderful

Immaculate, tranquil and full service property. Would highly recommend.

Amazing hotel. I highly recommend

Very nice place to stay and delicious breakfast and dinner

Amazing

Excellent best hotel in Hakone and beautiful

The service is excellent. The staff is so friendly and helpful. Food is good and has a lot of variety. Glad we stay there.

Last year we stayed this hotel and we came back this year too! The room, baths are beautiful and food is amazing. We were my mum(70’s) and me (40’s) and my daughter (10). So this amazing buffet made all of us so happy. Staff members were so nice and helpful and of course, Yunessan is great fun! We hope to come back place next year too!

Amazing. Felt like I was in a fantasy world. 10/10

he place there is no phone directory in the room. I had to go down to the lobby to talk to the receptionist for replacement of shower towers. Another things the staffs were all good in manner,however their English need to be improved.

This was the best property I’ve ever stayed at

Ten-Yu was an excellent a beautiful hotel and a great location to explore Lake Ashi and Hakone National Park. The hotel onsen and on balcony baths were stunning. The hotel staff were super helpful and really helpful. They made it really easy for as as non Japanese speakers

hotel was nice, breakfast and dinner buffet were both decent. however, they dont accept the feed/beverage credit as stated in Expedia booking.

Had a really great experience - enjoyed our time and relaxation!

The hotel was incredible! The onsen was unreal! The most gorgeous place I have ever stayed with such a calming energy. Lilian was so helpful and the facial and massage put me right to sleep. The balcony with the private onset was divine! My only regret is that I didn’t stay longer!

very nice hotel and easy transportation. Will come back again

The property was beautiful with great amenities. 5 start on that. However, the food quality average, especially for breakfast. Most staff members were courteous and helpful but there were a couple who were ruined. Also, everyday during check-in time, the lobby is an absolute mad house, not at all what a 5-star hotel should look like. We would always aviod passing by that area during that time because of the noises and crowd.

Overall, we enjoyed our stay, the atmosphere was relaxing, garden was beautiful at night, buffet was delicious, staff were friendly and live performances was lovely. One thing I was very disappointed though, on the website it stated * For the guests who are not used to Japanese Onsen, we have rental of Yuamigi (bathing wear) at reception desk, but when I asked the staff when we were checking in, she said no clothing allowed at all. And that was one of the main reasons why I have booked this hotel. If you are not providing Yuamigi, please don’t provide false information on the website.

Relaxing

Best experience I have ever had at an hotel

Place to relax

Very nice hotel, beautiful green and nice views. Once you reach hotel only option is hotel restaurants. Not a lot of options for vegetarians. We had 8:30AM train from Odawara and it would suggest people to book later trains.

What an amazing property! Wish we could have stayed longer. We had a room with a private bath on the balcony. The room also had an amazing massage chair. We loved the clothing provided for the Onsen - so comfortable (other than the shoes - they were not made for big American feet). Free ice cream tokens whenever you wanted. The garden on the property was amazing. Buffet dinner was a bit chaotic and confusing as we were sat at a table in the back and were not told we could go to the buffet any time so we sat for a while before we figured it out. The food choices at dinner and breakfast were amazing and high quality. We would definitely return again and highly recommend!

Wonderful, incredible stay at this onsen. Modern amenities with beautiful interiors, the best service and top-notch buffet offerings. I am hugely impressed by their services. Will definitely come back!

Wonderful staff who were all very friendly and helpful. Our room and the onsen were very clean. The outdoor onsen were beautiful and we loved getting to try them both. We enjoyed the foot bath as well.

Nice view of waterfalls in onsen Nice view of sunrise in onsen

Nice property for those wanting a Ryokan experience without sleeping on the floor. Great private onsen in your room. Spacious rooms and comfortable beds. Hotel was very crowded during our stay. We were disappointed with the buffet dinner, very overpriced in our opinion. Good location from station. Average location for lake activities, would recommend staying closer to the lake if you don’t have a car.