Accessibility between w/o buildings was a hassle especially when it rains.

All good. Souterrain

Great Location for a visit to Tunbridge Wells. Easy to locate but would suggest booking parking in advance, booking implied parking is available but there is limited spaces available

Very comfortable stay

Everything was well designed and in very good order. Friendly and professional staff. Very comfortable room with everything you need and excellent value for money. Parking available (reservation needed but worth it). There was some noise outside the hotel one night. Good meal in the Brasserie apart from being charged for the water (it’s the little things that niggle you)! Should have been offered tap water. Apart from that a great stay and would visit again.

Nice room, just wish that it had a bath.

Liked the hotel and the staff were very helpful. Parking was the problem - we had to park about 15 minutes walk away which for my husband who is nearly 80 was too far. No one had told us that it was possible to pre-book a car space in a nearby car park.

Hotel chic. Service from staff great. We stayed in a deluxe double, which was a great size. Comfy bed. However we had the bins in the courtyard, which were noisy. The main issue is the lack of parking. On street parking which isn't restricted is a good 15 mins walk away which with bags isn't great.

Amazing and very relaxed stay.

Modern, comfortable hotel. Great staff and great food.

A few days in TW and wanted to be in the middle of it. Fabulous comfy bed and lovely bathroom. The staff were exceptional and even gave us a bottle of champers for our 20th wedding anniversary. Brilliant stay.

Lovely hotel and fantastic staff, good food, hope to be back sometime

The property was lovely. We really enjoyed our stay. Our only concern was the staff at the restaurant. Slow service and lack of communication. They were pleasant and polite but seemed disorganised.

Amazing stay. Incredible room. Didn’t get back until late & the gentleman in front desk was lovely. Great restaurant staff in the morning.

Staff were super friendly and helpful throughout our stay, Room was comfortable and very quiet, breakfast was great.

Friendly staff, comfortable rooms and a terrific breakfast

Room was spacious. Shower was wonderful!! Breakfast definitely needed improving. Staff helpful.

The room was very comfortable, and clean. The hot drinks tray was well stocked. The bathroom was good, but the water temperature was cool despite allowing it to run for ages. So the shower was a bracing experience. The breakfast was disappointing- bacon was minimal and chewy, and the cafetière coffee was bitter. The reception staff were friendly, and allowed an early check In, and reallocated rooms so that we had 2 rooms that were closer together. I would definitely stay again.

Brilliant, Staff were amazing, was booked for my partner and her mother, to visit, hotel is lovely, restaurant staff and food were great and very attentive. All in All fantastic. and a great location.

A wonderful stay in a very clean, modern & welcoming hotel. The reception staff are super-polite and efficient and the room is spacious & very clean & comfortable. We stayed in the main reception building (there are apparently 3 buildings?!). Beds are incredibly comfortable & the location of the hotel to all the town has to offer is great. Would definitely return.

Clean, spacious and modern.

lovely room, comfortable bed, very tasty breakfast, would definately stay again.

Very nice hotel.

Excellent. Quiet high quality hotel. V good location.

Great

Hotel was extremely accommodating and made the stay very special for my mums 70th birthday treat.

Excellent service all round no problem with our stay. I would only say the bathroom! All being nice and modern is not so good for the elderly. Stepping in and out of the bath can be trial. We did find a step I believe which was in the wardrobe and that was after we used bath/shower.

Very comfortable hotel with warm and helpful reception staff. Parking is limited but plenty of free parking within 10 minutes walk (on-street parking). Didn't dine in so cannot comment on this but restaurant looked good.

Check in excellent and the room was lovely. However, we wanted a drink and room service at 9.45 pm on a Saturday night - not a problem one would expect at a 4* hotel - well it was - the bar was closed, the kitchen was closed - the only member of staff in the place was a new night porter who didn't even know how to pour a pint. Sorry - but I find that completely unacceptable for a 4* hotel not to be able to provide a basic service to paying guests. It may have said closing times somewhere in the small print - it certainly was not on the room amenities booklet that I could see. What a shame - the location, initial check-in, room and value for money all great - but I will not be returning. Contrast that with the lovely lady who checked us in and organised us a coffee, even tho' breakfast had finished.

Really lovely hotel, good location, perfect rooms and a great atmosphere. For me personally the pillows were very uncomfortable and i had an awful nights sleep so take your own but other than that we would definitely return.

From the time we arrived, when the receptionist ran out into the rain to help us in with our bags, to the time we left, every single person we came across was friendly and helpful. The room was excellent. Plenty of space and good quality fittings. Good choice of teas in the room. The food in the restaurant was very good. The only downside was the lack of parking. There is free parking 10 minutes walk uphill. This probably wouldn’t suit a lot of people. But we would still recommend the hotel, and would definitely go back ourselves.

Fantastic!! Staff couldn’t be more helpful. Perfectly located, nice decor and comfortable room.