Terrible experience! I travel to Sao Bernardo at least 4 times per year. My last two experiences have been sad. First time hair in the bathroom and floor under the bed was dirty. This second time also had issues with the room they provided me with. There was an empty used plastic bag on the shelf, the bathroom seemed to be used with shampoo on the shower floor and no soap to be found in the bathroom, also the bed linen was torn and bed badly made. Also, upon arrival, there was no desinfectant mat on the entrance of the reception, so no protection from COVID-19. Thus if you have the virus in the floor of the reception or any other place you might have got it on the soles of your shoes, you are inviting the virus in to the privacy of your room. The last terrible experience was that during breakfast, when I asked to get the papaya and add some water to make a juice (since I only have juice for beakfast, nothing else) I was told very blant that the chef refused to make it. Thanks you. Will not go back, will try other options, since lack of attention to cleaness and lack of care and simpathy to returning guests is lacking. There was probably a change in management in this hotel that affected the entire staff. And the funny thing, was that upon check-in the Chef came behing the reception and started to chat with the receptionist, WITH OUT A MASK ON, stating that a kind of meat was to expensive and that he will not buy it again. UAU, talk about customer experience. POOR

It’s a nice place to stay.

The hotel was pretty clean, well located and the service was great.

Excellent! Friendly staff, clean room, great location and food.

Very clean, nice affordable boutique hotel with wonderful staff. Most staff speak English & they are very friendly & helpful. The AC in the room was loud & made a clicking noise, but staff was informed & the addressed it. If you need 120 AC power they will bring a portable transformer to your room. No coffee maker in room but nice Bistro in lobby. Across the street from an upscale mall with several restaurant choices. Will absolutely stay again.

Excellent hotel and comfortable room. The location is perfect, close to the mall. The staff is very friendly.

New hotel, basic but modern, what you would expect from Ibis. Generally clean and comfortable. Good internet. Lacks cable TV and coffee maker. Radio taxi service that the hotel uses is extremely unreliable - Uber or similar is better.