the property is beautiful, nice and quiet. Will.G , Oscar, and Matilde made the difference in outstanding service. some employees needs more training...

I enjoyed dreams great staff a lot great activities kid friendly will be back again

Excellent hotel

We experience a very high quality customer service rendered by all staff personnel was over the top excelente. All personnel made you feel welcome for staying at the dream Flora. I had an upset stomach for two day and needed to eat a soft diet . On two occasion two of the chefs at(World Cafe) personally made me chicken soup and provided rice to go along with the soup.which help me to fully recover and enjoy the rest of my stay.. This is example of your staff going over and above to meet the needs for each vistor. Neither day was chicken soup a part of the daily menu. Thanks my wife and I had an awsome experience, Thanks for her birthday cake on her birthday. I will share our experience and recommend Dream Flora to friends and family in my circle.

Stay away from this hotel!!!The staff & management are dishonest. They made promises they didn't keep.We were not provided the rooms we paid for.Managment promised to reimburse us 1 night for 2 rooms we booked but they haven't done it yet.I was trying to give the hotel benefit of the doubt since 8 buildings were affected but after calling the resort daily & waiting for a call back from management none of our calls have been returned.We had two VIP rooms & on our 1st night the a/c went out. It was so hot we woke up with massive headaches & nausea. It was so hard to breath we called the front desk & were told they were working on the a/c & it should be on soon. We couldn't open the balcony doors because of the bugs. The next morning we left for an excursion & when we returned at 5p the a/c still wasnt working. We went back to the front desk & there was a line of people also complainin. A rude,disrespectful, unsympathetic lady claiming to be the night manager the evening of 6/28/24, told us they were still working on the a/c & had no rooms to move anyone to. I advised her we did not pay all this money, choosing their resort to be treated this way. She said management said they would be compensating everyone effected when we check out. The a/c didn't start working again until the morning we checked out 7/2.We were told by Eduardo Cruz that management approved 1 night vouchers for each room we had or reimbursement & an email would be sent with the info.We still havent received

Lovely resort

Great service

Loved the service- everyone has smiles on their faces all day. Staff is courteous and professional!

The resort was beautiful and the staff friendly. All rooms were clean and comfortable. However , I wish it had more amenities all you do drink , eat and be at the pool all day . They do have a show every night but it ends by 10:00 pm and after that the night ends . They only have one buffet and other restaurants and so far the food was so so …;( overall….i will give them a four stars….and that’s because the staff and the rooms made up the lack of amenities.

The food was a little bland being that it was a resort in the DR. The housekeepers only came by once in the 4 days we were there.

Food 10/10 accommodation 10/10 but the best part the staffff omg these ppl made you feel like home loved it

Super

Pool and water park were awesome as we were traveling on family vacation with our daughters (9 & 4). The preferred swim up and butler service were worth the charge. Food was good not great, outside of the Asian restaurant which was awesome.

They messed up our rooms and then wanted us to move at an inconvenient time when we had an excursion. The staff caused us lot of stress in the confusion. Some of the staff were rude and did not seem to care. On the day we had to move rooms we were rushed and hurried.

The hotel was nice and clean, staff was friendly and very helpful. Food was also good, with several options in their main restaurant ( buffet style) and their special restaurant. Great entertainment at night and several pools to enjoy. Hotel was having problems with their electrical power, in two of our five nights we had not AC ( they couldn’t move us because hotel was at capacity). Room was in the small side, they gave us a corner room that had no separation between the room and the shower, this was a huge inconvenience for privacy reasons.

Not enough fans around the dining areas, very hot. The ocean was full of seaweed and the sand was very dirty.

The staff was awesome, the ambience is great I love it. In the preferred pool bar Nestor, Maria and Sandy were great. Antanasio also provided us with great insight. I love Dreams Flora

The resort was great food was delicious and the service was excellent

It’s a beautiful hotel, the staff is great and really friendly. Location and facilities are really nice, common areas are always clean. Rooms are nice and comfortable. Things to improve; when arrive to the room we did not have water bottles (in bathroom) and mini fridge wasn’t restock, the employee who help us with luggage help us with this. Had to ask for the mini fridge to be restock after the first time. They try to sell a membership for Hyatt hotels, only took it for a coupon they offered. The mayority of service staff is excellent, but service in some restaurants need improvement. I would like to highlight Omar, from World Cafe, is an amazing server, 10/10, he is excelent, attentive to detail and always happy. Overall is a nice Hotel, I would stay here again.

This resort deserves 5 stars. The staff was friendly, helpful, and had personality. The resort (design, layout, quality, amenities) was on par with or better than accommodations offered by Disney, which I believe is a high standard. Whatever you needed was made available to you. We had a concierge, Arjenis, who was in contact with us at least once a day helping us with whatever we needed. It was good having a single point of contact that we could communicate with (Arjenis got us set up on Whatsapp) at any time of the day. The other guests were friendly as well. There was a nice crowd but it never felt uncomfortably crowded.

Excellent property, food was amazing, grounds were very clean.

Had a blast. Resort was clean

Great service and beautiful place

The property is nice only negative is the beach not there fault thou mother nature fault

Everyone was really nice Chef omero was really nice and helpful he always was trying to we feel good !! Im really happy

Good

Excellent

Great stay enjoy my time! However, for a wedding reception we had for my good friend at the desire bar, the ac was cut off after having paid for the bar we had to leave an hour early because it was extremely hot! After having the wedding outside we were looking forward to getting inside to enjoy the rest of the wedding festivities inside but we couldn’t not fully enjoy the night due to the heat in that bar! We came back the next day to watch the nba finals game and the air was working all of a sudden, but not when we were there for the reception having paid for to reserve the bar for wedding purposes

We really enjoyed Dreams Flora Punta Cana. The property is clean and well maintained. The beach is lovely. I would give 5 stars, but the food was meh. The staff is great and are constantly trying to do things for you. We had an ocean view room in preferred. The butler was very attentive. He made dinner reservations and since it was both my birthday and our anniversary planned little surprises for us staying in contact through WhatsApp. There are lots of pools throughout the property with one main one near the beach that has lots of music and activities. The others were quiet. The nightly entertainment was also meh. Some days you had to be out there early to get a lounge on the beach, and other days not. I’m an early person, always got a lounge. Lounges opened up by mid day anyway. Near the pools there were plenty of lounges always available. There were 2 weddings while we were there and the nice grill restaurant is closed when there is a wedding. We were there Memorial Day week.

The Staff and service were excellent.

Excellent attention from the staff, good quality

The inconsistency with staff service was why we rated 5 stars. Both in Food and Beverage and Housekeeping. Overall great resort, could do with a few more amenities to do during the day.