Hotel was clean, breakfast was very basic, staff was friendly. Location was good and could easily get to areas of Eau Claire

It was good for our one night stay. Large room and good proximity to everything. Only complaint vents were dusty and the room could be refreshed in decor.

We had a major problem with Hotels.com, but the Grandstay Residential Suites was excellent. We have stayed here three times and always had great customer service, a nice breakfast, and have really enjoyed the suites for traveling with young kids (bedrooms with real doors, not just a low dividing wall, and the kitchenette stocked with cookware & dishware). However, when we arrived, the hotel had no record of us having changed our dates of arrival, even though hotels.com had sent me a confirmation email of the changes that I had made. This is not the first time (involving different hotels in different cities) that we have had issues that were hotels.com's fault, not the local hotel's. We will continue to stay at the Grandstay every time we're in Eau Claire, but we will book directly with the hotel.

Friendly check-in. Spacious room. A/C worked well on a hot day. Breakfast was good. Suggestion: having 1 waffle iron causes a back up. Many people enjoy Belgian waffles, how about adding a second iron?

Stairwells were filthy, room very dated, hotel is in need of a refresh. Breakfast was terrible.

Room was very nice, everything was in great shape.

Excellent

Very nice a big

Enjoyed our stay. Love the suite style room.

C

It’s such a great hotel to meet up with friends. Love the rooms with kitchens and living area.

Poor breakfast. I was trying to eat a oatmeal, it was no hot water available. I found some water with a “hot water “ sign . It wasn’t hot, so I had to go with out eating my oatmeal.

Clean

Very nice place to stay. Although the AC was set at 68 degrees in our room, the carpet, bedding, towels felt damp and even our clothing. Was surprised that there was no AC on in the hallways or elevator. Did not like the brand of bar soap and toilet paper provided. We went out and purchased our own products. Would stay here again, because the staff was great and the room suite accommodations are wonderful. Will be staying here again.

It was clean and very nice

This hotel was very dirty and creepy

We had a very comfortable stay at GrandStay Suites! The room was very roomy and clean. It was nice to have the bedroom separate from the living room/ kitchen. Very clean.

Door didn’t work properly. Tv in bedroom had no service. Only stayed 1night so was ok. It was clean.

GOOD VALUE, GOOD BREAKFAST OPTIONS, POOR ROOM SERVICE

nice clean pleasant, good breakfast

Staff was amazing and friendly. Breakfast was great! Cleaning not the best in the room😬 there was a dirty Kleenex on window, food left in the freezer from someone else and the bathroom smelled musty.

The bed in 101 was awful felt every time you moved sunk down in the middle air vent blew right on your face in bed advised lady at check out she wasn’t to concerned made excuses that beds were new 2 years ago and since they are an extended stay hotel maybe 1 person slept in there a long time not very professional

everything

We come to relax in pool and hot tub but unfortunately that wasnt the case as we werent told that hot tub was not in working condition when we booked room. Very dissappointing

hotel was very good other quests smoking dope outside not so good wasnt hotels fault

Very clean

Stayed for one night passing through. No complaint here. Room was super spacious, ac was quiet, bed super comfy.

Lovely back patio and private yard available for hotel guests. Rooms are clean and stylish and the furnishings are up to date!

It's a decent place to stay—near groceries/ pharmacies.

The price was very good.

I have stayed here many times. It’s very conveniently located, staff is wonderful, it’s clean and the rooms are very nice. It’s due for a renovation but that has zero affect on the quality of the stay! Great job GrandStay!

this hotel has potential but is very outdated. the price is right and we wanted a two room suite which is hard to find so that’s how we ended up here. the amount of space was good. it smelled old and musty, like a nursing home. the hallways and common areas look like they have been updated but the room needs new carpet, new mattresses, and an overall update. again, the space was good, even in the bathroom, but the overall decor and furniture could use an upgrade. the pool is very small. if the only one in it then it’s fine. the hot tub was small and the jets were broken. the exercise room has three machines only. the breakfast was lacking. a single waffle iron, biscuits and gravy, and a few cold items. the front desk person at check in was very nice. the morning front desk was hard to find. no towels in the pool area and no front desk person around. at check out had to call out to the back where the front desk person was chatting with someone for a long while. for the price and space it was fine, but not sure i’d stay again unless they update. good potential.