Internet was not high speed and could not connect Apple iPad or PC. Webinar with WHO on a Dell dropped out 3 times. No tea or coffee making facilities and was told that I could buy one at the bar. Staff managed to get my iPad working on a different router at reception only to be told it will probably not wok in the room on the 3rd floor. No offer to change rooms. So disappointed that after 2 hours we packed up and checked into the Splendid Hotel Annecy (fantastic). Spoke to Expedia given our gold status and when they contacted the hotel to see if we could get one nights refund of the 2 nights paid it was clear that the owner of the hotel lied to Expedia. What ever you do, avoid this hotel. The best thing we did was move to the Splendid hotel. Never, never go to this hotel.

Low low value for money

The staff was super friendly and accommodating. The rooms were air conditioned (a lovely plus for Americans who are accustomed to AC) and the restaurant on site was convenient and tasty. Parking is easy and there is a Carrefour right around the corner for water and other essentials.

A very simple hotel, but still comfortable for our one night stay. The staff were very friendly and willing to help with anything.

The service was great, but the rooms are small and run down. The housekeeping barely touched are rooms after each day, and we were disappointed with the condition of the hotel.

the coffee is uggly, pamplemousse juice too just choose another place

There were no fridges or microwaves in the rooms which was disappointing. The location was pretty far from the city center, and the busses stop passing after 8 so walking there takes a good 30 minutes. The room however is very clean and comfortable. It was still quite expensive.

Hotel outside center, but noisy. Could not sleep much. Average room standart. Too expensive. No breakfast included. 12€ extra for no great breakfast. Tv not working.

We stayed in annecy for 1 night on arriving in france. The hotel was perfectly located for a walk to the lake...and town

Loved our stay here. Not too far away from the action & the staff were friendly & helpful

2 m from A7 - plenty of parkingplaces. Excellent breakfirst and 2xqueen size beds for 2xadults and 2xkids

Staff were wonderful, room was clean and very modern. Bit far away from the main attraction but LOVED my stay at the hotel.

The positive was that the staff was nice and that the hotel was in a quiet neighborhood only a few kilometers from Annecy. The room was disappointing - more of a basic 2 star experience. Judging by the pictures and the price we expected a bit nicer place. Our room was really cold (end of September stay and I had to wear a down jacket and a hat just to try to stay warm in the room) and when we tried to adjust the thermostat only cold air would blow out of the vent. We contacted the front desk, thinking maybe they controlled it from there. We were told they could bring us another source of heat if they could find it. We though they'd show up with a small radiator or heater but instead brought us an old, ragged looking blanket about 45 minutes later. Needless to say it wasn't a very pleasant night for us. The place has potential but they will need to make some changes soon.

The positive was that the staff was nice and that the hotel was in a quiet neighborhood only a few kilometers from Annecy. The room was disappointing - more of a basic 2 star experience. Judging by the pictures and the price we expected a bit nicer place. Our room was really cold (end of September stay and I had to wear a down jacket and a hat just to try to stay warm in the room) and when we tried to adjust the thermostat only cold air would blow out of the vent. We contacted the front desk, thinking maybe they controlled it from there. We were told they could bring us another source of heat if they could find it. We though theyd show up with a small radiator or heater but instead brought us an old, ragged looking blanket about 45 minutes later. Needless to say it wasnt a very pleasant night for us. The place has potential but they will need to make some changes soon.

its a small but rather cozy place to stay for one or two days. The cleanliness is pretty good but the room facilities are quite simple. The location is kinda far away from the city centre but if youre driving a car, this wont be any issue at all. For those who lies on public transportation you might need to rethink cuz the bus comes once every two hours on Sunday.

it's a small but rather cozy place to stay for one or two days. The cleanliness is pretty good but the room facilities are quite simple. The location is kinda far away from the city centre but if you're driving a car, this won't be any issue at all. For those who lies on public transportation you might need to rethink cuz the bus comes once every two hours on Sunday.

Newly redociratrs room w air con and decent bathroom. Full sun block window covers and nice clean new bed. V small room but reasonably low price tag. A 15 min walk to the lake and town with free parking and wifi

We had a fairly pleasant stay for our extended weekend in Annecy. The room was simple but clean, as was the bathroom. The staff was very friendly and helpful. We didnt try the breakfast so cannot comment there. Our biggest complaint was the wifi. Only one device can be connected at a time, which meant my boyfriend and I had to take turns connecting our laptops which is quite annoying. Our data service was non-existent inside our room and the ability to only connect one device made working extremely difficult and frustrating (we both run online businesses). Also, there is no mini-fridge to keep cold drinks. You can get cold water from the bar downstairs but expect to pay 9 euros for 2 large bottles when across the street at the supermarket they are less than 1!

We had a fairly pleasant stay for our extended weekend in Annecy. The room was simple but clean, as was the bathroom. The staff was very friendly and helpful. We didn't try the breakfast so cannot comment there. Our biggest complaint was the wifi. Only one device can be connected at a time, which meant my boyfriend and I had to take turns connecting our laptops which is quite annoying. Our data service was non-existent inside our room and the ability to only connect one device made working extremely difficult and frustrating (we both run online businesses). Also, there is no mini-fridge to keep cold drinks. You can get cold water from the bar downstairs but expect to pay 9 euros for 2 large bottles when across the street at the supermarket they are less than 1!

We stay for a week-end. Nice hotel, clean, updated, with all you need for a stay! We needed the car to go to the old town but you can find parking for free near it!

Very friendly, room very comfortable excellent shower and comfortable bed. The only downside is the unpleasant damp smell in the room, however within 5 minutes it goes unnoticed.overall lovely staying. Thank you

Very clean and modern. We loved the room but it is truly very compact. We were a family of three and we felt extremely tight. But, for the single night we were there, I would say it was perfect.