Disappointing Experience at Palm Bay Resort if I could put half a star I would! I recently stayed at Palm Bay Resort on Long Island, Whitsundays, and unfortunately, my experience was subpar. The staff was consistently rude and disrespectful, which set a negative tone for our entire stay. The food at the resort was extremely overpriced and took an inordinate amount of time to arrive, often exceeding an hour. When it did, we were underwhelmed by the quality. The service was poor, and our room was neglected by housekeeping, with no cleaning or attention to detail during our stay. To make matters worse, we encountered bed bugs in our room, which was unacceptable. We also experienced issues with our airport transfers, which were cancelled despite being prepaid. The resort withheld our money for 7 days, further adding to our frustration. Our room had unexplained splatters on the bedroom wall that resembled blood, which was disturbing and never addressed. The resort's tour information was misleading, leading to further disappointment. Perhaps most concerning was the staff's unapologetic attitude towards our complaints. Overall, our stay at Palm Bay Resort was marred by poor service, uncleanliness, and a lack of accountability. Until these issues are addressed, I would caution others against staying here.

Such a beautiful, quiet and intimate spot. If you’re after total relaxation this is the place. We found drinks to be very reasonably priced too. Yes, food is on the expensive side but the logistics of getting supplies there makes sense and the portions are very generous (enough to share a breakfast between two). The staff are fantastic and friendly. It is in a humid bush setting, so there are critters and some mildew around but nothing to worry about in the scheme of things. The whole stay was exactly what we were after.

No persons under 16 yrs old- liked that Menu choice and food quality was not 5 stars Telephone number on website does not work

The peace and quiet was fantastic,from the greeting with drinks looking out to a beautiful sunset to the swimming in the pool or sea right there. The resturant was fabulos the chef and staff were top notch.the staff were so friendly helpful and happy to help if there was something we needed to ask regading tours etc . Wotif mislead us with advertising ,whenbwe put in hamilton island ,palm bay resort so we thought it was at Hamilton Island so flew into there but had to get 2 seperate boats out to get to resort. Wotif needs to sort it out . Better to go to prosperine airport then catch 1 boat ride direct to Palm Bay Resort.

Absolutely superb! Great young staff and fantastic food! (Don't tell everybody)

Awesome

It's good property but it's in isolated area and transportation is hard. You have only options to go in or out of the resort 3 times in day, goes to Shute harbour only, 8am-11am-4pm. Alternative option is, Mars Charter private water taxi which is very expensive if you in small group.

Stunning place, would love to come back! Food and table service were average

Very relaxing but if staying for more than two days a large tv in the restaurant would be good for sports fans. Cocktails were short sheeted by a few liquor ingredients.

Our stay at Palm Bay was exceptional. It is simply magical. As Canadians, we pinched ourselves to see if it was real. VERY private location. Small capacity makes it feel very VIP and exclusive. It's a very private getaway with our own 2 bedroom bungalow on the beach. Palm Bay is absolutely a vibe. I'm so glad we opted to stay there rather than the overrun hotel style resorts on some of the neighbouring islands we visiated that have none of the private paradise feel of Palm Bay. It's notably adults only which makes it quiet as there are a mix of honeymooners, couples, and older families. Being able to snorkel out our front door was awesome. The food and drinks were excellent. We're foodies and Palm Bay did not disappoint. The pool was lovely with lots of seating and shade available, and a greag place to enjoy a few beverages. Our 2 bedroom bungalow was lovely. Our only minor note for the entire stay was that the bathrooms could use a bit of a refresh, but that is small potatoes given everything else that Palm Bay has going for it. I do feel like we stumbled upon a "best kept secret" with this resort. We stayed for 5 days/4 nights, and I wish we had stayed longer. We booked an excursion from through the concierge and it was great. 10/10 recommend

I thought Palm Bay Resort was a beautiful Island. The only dispointment was that the tennis court was closed and not in useable condition but they still advertise it as an attraction. Everything else was perfect.

Ultimate relaxation. If you are looking for off the grid, look no further. The island is BEAUTIFUL!!!!!! There is so much wildlife and natural beauty here. The bush walks were great, it allowed you to see the whole island. Every morning we had breakfast with the cockatoo's and watched the wallaby's walk around and eat. If you are looking for a touristy kind of place this is NOT it. This place is so quiet and relaxing you forget there is a world outside of it. They do offer excursions for those who want to have an adventure. I would highly recommend the rafting tour out to White Haven beach.

Stayed here for my birthday!!! the island was so remote and private and the staff was lovely!!! highly recommend its a little piece of paradise

Easy to access from the mainland and an all inclusive experience.

like the peace and quite and the no under 16 yrs was great no small children running around the staff where excellent only a shame it rained every day but it was there wet season and it didnt stop us from having a great holiday

Review- What an amazing experience, we went during the end of February and had a fair spectrum with the weather. We got engaged out there and the staff were super accommodating and friendly despite numerous changes made by us and the weather. I had plans to get engaged on the 28th Feb and had a day trip booked on land. Due to severe weather everything got cancelled and my plans destroyed on land. I had booked to get the late transfer to the island and was meant to have a romantic dinner on the balcony set up for around the time we arrived. Due to the weather I had to change this to the early boat and sent an email to reception letting them know. The staff greeted us at the shore with a drink. Long story short staff member Keeley helped change the day around and organise a second attempt for the next day, booking us a flight to see the Great Barrier Reef and then have dinner set up for when we got back and everything worked out perfectly. **Positives** Staff - They are very friendly greeting us all the time always with a smile. Keeley - She is an absolute asset to the team being able to organise everything and dropping things at a moments notice, definitely worthy of a management position. Amazing views - couldn’t even begin to describe as it would not do them justice Lovely food - Dinning suitable for every occasion. Wildlife - lots of wildlife on the island from the most desirable animals like turtles, butterflies, wallabies, parrots, plenty of fish, stingray’s

I wanted a place where I could sit and relax. And this resort sure did offer that. Staff were all outstanding to deal with. Looking forward to another visit.

The only thing missing is wi-fi. For me this is an important feature during my trip.

So peaceful and serene. It was just what we needed! Our first time to Australia and the Whitsundays. What a wonderful way to spend our holiday. Staff and service are exemplary. Thank you! Shari and Bill Rodgers

A wonderful stay at the property. The staff was excellent. Shout out to Chase, Sarah, and Tommy. They worked non-stop to make sure our guest experience was perfect. The meals were excellent but with the heat, it would have been nice to have some lighter dining options.

Amazing location and beautiful bungalows overlooking pristine beach and bay. 5 day stay and loved it… so relaxing and part of nature. Only thing to change… music playlists as after a day they repeat (although staff happy to change at my request- thanks Tommy and Chase).

Great location, adults only. Manager Kate and her staff all went out of their way to assist whenever required. Only negative is that the meal selection is a' la carte for all meals and they don't vary the menu so a bit limiting. Suggest you take a few snacks.

If need to just rest & take your loved one away for the weekend or a few days. Do yourself a favour book this place & catch a well deserved break. If swimming , walking, working on ur tan & catching up on sleep is your thing then look no further for a perfect island retreat. Staff were very friendly & helpful. My wife needed a good rest & she loved it. It’s Quite, food is good & reasonably priced & very low key. Would definitely return here for a relaxing break! Cheers Michael Nov 2023

An idyllic escape for a few days. The resort is beautiful, simple and quiet and amazing location. There are so many animals which was a bonus - I saw shovelnosed rays, sting rays, a turtle, wallabies and of course the very forward cockatoos which patrol the resort! The staff were lovely and it is a great place sleep, read in the hammock, swim, snorkel, go for short hikes and enjoy cocktails by the pool.

Loved the peaceful & relaxed vibe. Spectacular sea views from room 18. Menu could have had more lighter options, portion sizes were much too big. Could be enhanced with a acoustic band, duo or single to enjoy in the restaurant/bar until about 10 PM as had no night life.

Stunning natural location.

Great place to get away from the rat race, would stay there again...

I enjoyed it thoroughly, it was a lovely retreat and staff were all lovely and accomodating

Gorgeous setting, the food and wait staff really let this place down. The food was not made with love and often came out Luke warm. The waiters were not professional and lacked warmth and enthusiasm. The reception staff were friendly and professional.

Such an idyllic place. Just book it!

Brilliant location, amazing staff, a real paradise!

Everone really cared to make my stay enjoyable and calming. I never felt crowded in by buildings or people even when dining. Lots of native animals wandering through the property and beautiful landscaping including some Balinese statues and water sculpture.