Delighted with hotel, shame facilities were closed due to weather

great facilities great service

Beautiful new property with 2 flaws: check-in—-no one checks in til after 3 even when half the property is vacant. The front desk takes your name and after 3 they start calling you up one party by one party. The lobby is fullll some people having arrived since 10 am flight; like us!. We’ve never seen this before. The breakfast buffet—-they tell you at check-in the breakfast line is a problem —-very busy and they’ve extended their eating time til after noon so we could breakfast in the afternoon if we wanted. There’s posters everywhere showing red and orange crowds/lines all morning. We went down at 730, 900 and finally 930 for the line. There’s seating outside they don’t use. They need to create another space—-maybe the 8th floor bar/deck could be a spot. My husband wanted to just go get a 7-eleven sandwich instead of waiting so long for the breakfast we already paid for at the Hilton. Hotel is lovely tho—-perhaps just need to work out the kinks of a new property.

Great staff and service, great location

This is a nice property, but NOT worth the money. The staff could not fix a simple problem.

Great for family with kids or on a romantic get away.

The hotel will show you how they treat their premium customer differently in front of customers who just visit, makes the hotel staying at business hotel level than a luxury resort.

GOOD