New property, so one can expect the good and the bad that comes with it. Best thing about the Anantara Koh Yao Yai Resort is the staff. Genuinely friendly, and really put their heart into their daily routine. Top managers from the GM to the area managers are very professional, but the rest seem very young, and new. Only negative I found during our family's 5 days stay was there was a group (Country's Dentist Association) occasion at the resort for 3 days, and all during the entire time, most of the front desk staff, including Concierge were busy taking care of their activities which negated regular customers. For example, they took over the entire resort lobby area and made it into their meeting room for 3 days. "Lobby" was moved to the next room which very small to handle all the regular customer's requests as the lines were often long. It was little frustrating at times as they seem to have plenty of staff available but most seem busy taking care of the event for the Dentist Association. Resort's hardware is very well managed as with most first rate resorts around the world. With particular to this resort, I'd like to think the management will sort out the early kinks that comes with first year opening "pain". Had a chance to meet the GM, Patrick who seem to have pulse to everything going on at the resort, and I am sure He will find a way to make this a first rate resort in Phuket, and in Koh Yao Yai Island.

Most beautiful hotel! And staff is above amazing and kind! We booked our excursion through them and they made it wonderful as well