Well it took over one half hour to check in as the front desk person kept telling us we had already checked in. They gave our rooms to someone else! Then they checked us in to other rooms under somebody else’s’ name and their credit card even though I swiped our card. Fortunately we were Colombia parents and knew the other people. On church out which , no exaggeration took over two hours to check out and not sure if we got our Columbia discount or not. To top it all off another credit card which did not belong to either of our parties was said to be used for our account although none of us owned it. I would like a complete itemized bill to check on actual charges showing the Columbia discount. OThank you

We had a blast staying at Renaissance Harlem! Staff were super helpful and friendly, the hotel itself was a whole vibe, the rooms were so nice!

Every thing was great. Only issue was noisy air conditioning.

It was not soo amazing and was quite noisy

Upscale. Top notch for the vibes. Aesthetically pleasing with a view to match. Featuring Victorian Theater Restaurant and Bar and Neighboring the infamous Apollo theatre. Street parking nearby.

Loud. Loud. Loud. Get a high room if you stay hear. City noise was obnoxious.

Too loud in the restaurant. Hard to have a civil conversation without yelling.

The restaurant charge my room after I paid cash and no one cares

This has become my favorite hotel in NYC. Highly recommend.

I needed a hotel room for about 4 days in New York because my oldest son was going to college, and also wanted my 9 year old son to go. I booked my stay at the Renaissance Harlem hotel and made my drive of about 12 hours. When we got there after 10:00pm, I attempted to check in and was told the room I booked was not available! They said the only thing they could do was offer me 2 separate rooms on different floors to accomodate after an hour of trying to get this fixed! This was HIGHLY inconvenient because I needed a room that could accomodate me and my 2 kids! I wound up having to take two rooms with one of them away from my son! The next morning, I stopped by the concierge to inquire about the proper room. She took my information and said she would call me as soon as the room became available. Nobody ever called me throughout the day and, when I came back that evening, I went back to the concierge to inquire. They did give me the room but nobody helped me move all my belongings! It wasnt even offered! At 5:00am, there was loud music and partying in the hallway that made it impossible to sleep! I called the front desk and asked if they could do anything about it. They said they would send someone right up to take care of it and they never did! The partying continued and me and my son were unable to sleep! It was terrible! In the morning, the TV didn't work, the shower faucet was broken and I had to call the front desk again to fix it! I wound up leaving a day early!!

The room was immaculate, well designed and well lit. The view on the 22nd floor was spectacular. I had an issue with hotels.com and my KS room was booked as 2 QS beds. I spoke to the front desk supervisor Latasha who was polite, professional and more than helpful. She handled my issue quickly and helped make the night an evening to remember. I was born and raised in Harlem and I was delighted to see this level of comfort, service and ambience inside of Harlem; the hotel is right next to the Apollo in the center of it all on 125th street. I came at 4p and left at 6a for an early flight and was able to find street parking one block away. There were some homeless outside on my walk to my car, but nothing that you would not see in any neighborhood in NYC today. We ate at the Victoria restaurant and the food was excellent and the live jazz vocalist was amazing. The only issue was that a mocktail I ordered took 30 minutes to get to my table, so the service was less than desirable for that once instance, but the staff from the hostess to the waitress to the busboys were attentive and friendly.

I love the vibe at this hotel multicultural guests but Afrocentric staff and entertainment Everyone just seemed so cool with being there knowing it was all about the Harlem vibe The singer was fantastic

Great place in the heart of Harlem and shopping

The room is cozy, nicely appointed and designed. The hotel is located next door to the Apollo and has a great view of the city, if you stay on the higher floors. The 5th floor lobby has a great bar, lounge and restaurant - with some fun vibes if the DJ is playing or there's live music.

Check is hard because it is too loud, the front desk should be on the 1st floor not the 5th which is the same as the very loud restaurant.

The room was fabulous. The location was perfect. Staff was wonderful. We just loved it.

The air in room not really fresh, smell something !

N/A

The hotel it self it's ok, but the neighborhood doesn't seems to safe, nothing happened to us but it looks unsafe, specially if you have family with you

With the exception of one rude front desk staff, the hotel and other members were great.

We had a great stay and will be returning in the near future. Great staffing and hosts. I would recommend the renaissance Harlem to all of my friends and family!

Enjoyed the stay. Will be back again!

Only thing that could have made the stay better is a microwave and refrigerator in the room. We threw away many food items because we didn’t have one

The hotel was perfect for a weekend getaway! It was convenient and clean. We had breakfast there too, while it was good, it was expensive.

As a Black couple we have never experienced a hotel stay where we felt seen, valued and representing. Truly a 5 star experience! We will definitely be coming back!

Amazing Hotel from the Art Deco to the city views

Absolutely loved my stay. Priscilla, Ingrid, Mike and all of the other staff I met were phenomenal. The property is gorgeous and a comfy, quiet gem in an otherwise hectic, urban area. Will be back!

Hotel is clean, updated, and room was quite spacious for NYC. Staff was very friendly and helpful.

Nice hotel , service terrible , no parking

Loved everything about the property.

Historic property. Very friendly and helpful staff. Close to subway. Target and Trader Joe’s down the street. Easy ride share pick up and drop off.

This was a great location for needing to go to Columbia University every day for work. It was a quick bus ride. I really loved how they went with the Harlem Renaissance theme! The only thing I didn't like was sometimes when the A/C cut on it had a weird smell...