Location, cleanliness, size, beds

No hot water for 24+ hours, terrible lighting in kitchen, living area and bathroom, non-working TV, low battery in thermostat, minimal washcloths and small towels, toilet paper holder on verge of falling off wall

Beds and pillows very comfortable. Had everything we needed in unit. Rooftop area and gym are wonderful.

Please add: 1. More mirrors. There’s only one in bathroom. Really hard for 3-4 women/men to get ready at same time 2. Really really needs better lighting. Very little and very dim lighting. Also, Maybe daylight bright light bulbs. Maybe light over sink and one in laundry closet too. Note: we did get kicked out of the upstairs room. We were told somebody reserved it. There were no notices posted so we didn’t know. Went back in an hour and nobody was there (yet).

There were a few positives. The location was terrific, as it was close to campus and good dining and shopping. The instructions to get in the building and into the room were really easy and worked well. Parking was so easy and it just worked out very well. Also very nice gym.

Just a few comments on the apartment itself. Although it states it’s a spacious apartment, that’s not really a word I would use. We were here for a graduation and did not even have our child over due to the lack of seating and actual room to relax. If you are literally just sleeping here, it’s fine, but there were also some odd smells ( the building reduced our cost due to this inconvenience and I was grateful), the bath towels were worn and small sized, no Kleenex anywhere and the toilet paper and paper towels were thin and of low quality. The lighting is also poor in the bedrooms and the ceiling lights in the kitchen glare right into one of the bedrooms that has an acrylic door and the light pours into a bedroom while asleep if someone gets up earlier and needs some light in the kitchen. Also not the fault of the apartment, but goodness its loud at night. Due to the odd smells, I opened the bedroom window and a multitude of sounds was heard all night. Besides the police and hot rod cars, all trains literally blare their horns for the entire track through Ann Arbor. It was deafening and at around midnight. And happened twice within a hour.

Clean nice space, good value, loved the location.

It's a new listing, I had to register through an online service called Mitten and sign a few contracts. When I got there, we had to park outside, run in and get the key fob for the elevator and parking pass through a lockbox, then get to the unit. At the unit I had to use the online service, entering a keypad code and doing dual authentication with my phone. It was a lot of work to figure it all out, and more complicated than any other place I have stayed at (and I travel a lot!) Checkout was also complicated, requiring a text message, confirmation through the app, and return of the keys etc. There is a penalty for late checkout at $25/hour so I was pretty stressed out to do everything before 10AM. I was also worried that if my phone died, I would not be able to do dual authentication and would be stuck outside. The process to enter the unit is unnecessarily complicated and would make me hesitant to stay here again even though I really liked the apartment itself.

Beautiful apartment centrally located

Nil

The directions were very clear and included pictures which was helpful!

Nothing really, parking garages are sometimes hard to navigate but the directions were clear so it was easy.

The space and cleanliness. The zen garden was a big perk.

There was nothing to not be happy with.