My wife and I have stayed several places on or close to Lake Michigan in various places, including South Haven. Christine (owner) was very responsive in answering several questions we had prior to choosing this North Shore unit. The same for supplying us with all necessary instructions once booked. Therefore, we had no need to contact her during our stay. The unit itself was supplied with everything we needed, including a partial view of Lake Michigan, as advertised. Our building, sitting on the private beach with an unobstructed view of the lake, boasted a HUGE deck (and a pool.) We made use of the deck every day. Thanks to unbreakable dishes supplied in our unit, we took our coffee and breakfast food to the cozy little lower part of the deck every morning. We watched sunsets every night from there, too! The unit appeared new and was very clean, comfortable, and beautifully decorated. My wife mentioned the fluffy towels and large comfortable mattress right away. This South Haven property was by far the BEST for having all we wanted. The location is ideal for walking to get anything one would want in town. (A bonus was a bakery my wife deemed as "excellent" that was 5 minutes straight down the sidewalk fronting our building.) Unlike any other Lake Michigan experience we've had, I parked the car upon arrival and, except for going to 2 restaurants out of the downtown, I didn't move it all week! We plan to request this unit for any return stays in South Haven!