Place is quite good, on the lake. Reception acceptable. Room seems quite nice, but not good maintenence. Air condition to heat is not enough, as the room was quite cold. I paid 2 breakfast, but after the first day that I received a paper bag with a sort of take-away breakfast, I cancelled the breakfast for the day after, which they accept. I sent several emails with no response to ask the remburse for the 2nd breakfast that I never received.

It was the wrong choice of hotel for an overnight flight transfer. I would have been far better off choosing a hotel serviced by the bus shuttle - this hotel was way too awkward to get to despite being so close to the airport.

The heater was broken in the room we were given. The front desk manager refused to give us another room only if we paid more which I was not willing to do as I already paid quite an amount for the room. The front desk manager quickly went onto trying to have me leave the hotel and stay somewhere else. While he said a heater would be provided, it never arrived. He said someone would come to fix the heater that was in the room, it didn't happen and I left the hotel way after the time he said someone would come to fix it. The front desk manager promised I would get a refund, however that hasn't happened yet. Additionally the room was sprayed full of perfume that we could not get rid of. It smelled like mold smell is being covered. I have never as a hotel guest been treated with such belittling and condescending manor as by this guy who called himself Patrick. I asked to speak to the Manager, however Patrick (the front desk manager) refused to connect me to him. The phone number given for the hotel on google maps was not answered by anyone. I contacted Hotels.com and they could not reach the hotel on the phone either and so far emails have gone unanswered as well. Terrible experience which also cost me a fortune.

Room have no window. Also very small. Now hangers or shelfs for clothes. The room was smilly. I felf like i was in prison. So i spent my whole day out to avoid this awful feeling of being stressed with room condition. I wouldn't rate the place more than 1 star.

The room was very small and cold, paid for a windowed room, view was to a dumpster. Room wasnt anything like in the pictures. Shower was working poorly and drain did not do its job properly. Everytime used, water stayed wet for whole day. There was no seal in the door so noise from the hallway came right in. Service at desk was nice.

Nice area by the lake very friendly staff check in and check out very smooth little journey to nearest public transport is the only downside but does offer good option for bike rental

Great place to stay. Clean room and a nice and quiet area. The staff was very helpful.

Amazing canal views

Room was small with a small window. It was clean! Staff very friendly!

Owned by lovely family and looks like in course of being upgraded. They were super helpful. Initial approach to property needs some upgrade - broken and dirty sign which creates bad first impression. Room all ok but not the most convenient for Amsterdam.