The cottage was bright, clean, and reasonably well equipped. The sofa was comfy as was the double bed. The heating was simple to use and very effective. Parking is roadside and there was never any issue getting parked. We like the Fish & Chip shop, the Godfather Italian, The Three Horseshoes at Leamside, the very helpful Pharmacy, and the well equipped local Costcutter shop. Plenty of lovely walks closeby, and plenty to do in and around Durham and Sunderland etc.

PIN for keylock sent by text, when all other communication had been by email. It was only by chance we spotted a text and got access. The map showing the location of the cottage is incorrect by around half a mile. The "blind" on the lounge window is 2 pieces of overlapping pleated paper stuck to the window frame with no way to raise them. We bought pegs and pegged them up! If you are not "techy" you might have some challenges like we did. There are no paper instructions for the hob, microwave etc. The Roku TV was the biggest challenge. We had no TV for 2 days as we couldn't fathom how to work it (again no instructions paper or online) so we bought an indoor aerial. It showed I-Player, Prime, ITVX etc but we just got a message "this channel is not available." There were 3 pans in the kitchen, 2 with broken off handles. There is insufficient cutlery for 3 people to have one set in the dishwasher and one to use. The kingsize bed on one side is very uncomfortable as the springs are more prominent than at the other. The stairs are very steep which is not mentioned in the accessibility advice. "Towels are provided" and we had a bath towel each but there were only two hand towels. We were 3 staying for 2 wks. Outdoor seating area (one bench for two people, the table and 2 chairs shown in cottage photos belong to neighbour) was 2ft high with weeds. We weeded the area in front of the bench just so we could sit there! Be careful of the edging bricks as they are NOT cemented down NOTE: We are not the first to raise some of these issues, and sadly they have not been addressed. Poor management by the owner and Host & Stay, especially when they expect holidaymakers to pay a damage waiver!

The location of the house is not as stated on the map. We took over 1 hour to find the house even having spoken to the team, we arrived late in the evening and was dark. On the map stated the house is in the first block 1-5 south Street and across from the nursing home. This was also re-told when we spoke to one of the members of staff on the phone. THIS WAS NOT the case. the house was further down the road between no 32/34, 100 yards from the Italian restaurant. We had to stay the 1st evening not in the house and re-located to the travel lodge in durham. The team at host and stay had to find the correct location from the housekeeping team and inform us the following day. This has incurred further costs for us. So we hope that you will compensate us for the issue which was caused by incorrect details on your page.