Beautiful kitted out to a high standard really lovely

Nothing we didn’t like it was excellent will be rebooking

The staff were exceptional we were staying after a bereavement and found every one we spoke to treated us with great kindness thanks to them all

Location

Pilllows were not comfortable

Design Location Neatness in the main building and the restaurant

A lot of cob webs on the windows and the porch although this is not necessarily dirtiness but something to consider before getting a new customer in

Very clean and spacious. Amazing spa facilities and staff.

Minor amenities required such as a coffee table, more utensils. Could have used another person at reception or automatic check in.

Loved the room and cabin it was within. Bed was so comfy and the restaurant and sports bar was fantastic! Big pool too! Was fantastic all round!

Only thing was that the pool was fairly cold.

The staff were lovely apart from the leisure centre guy. He was not lovely.

• Absolutely no chance of an early check in. • The chalet was then not ready for another 20 minutes. • We had a downstairs chalet which are badly designed. Every step and door opening and closing from the chalet above was deafening! • The chalets were also very difficult to navigate around and find. • Asked well in advance for an extra bed and was told they could not confirm. • Only found out we had an extra bed when we opened the door to the chalet. • The extra bed wouldn't fit in the bedroom though. • There were very few tea bags in the room and had to ask for more at reception. • The double bed was only 'queen' size. • The indoor 'heated' swimming pool was very cold as was the jacuzzi. • There were no towels on the Sunday morning for the pool. Asked what appeared to be the leisure centre manager at the pool if they had towels 'No! ask reception' asked reception and they said ask at the pool. • Not enough loungers or seating by the pool. • The main restaurant food was average. • Given 3 tiny bits of bread when ordering bread as a starter. I mean TINY. • Very expensive food and drink. • 'Posh' restaurant was right next to their nightclub doing a bottomless brunch which was so loud at points I couldn't hear what people were saying. • Terrible building layout with weak signage to navigate. • Paid for a spa treatment online only to find there was 20% off all treatments on arrival.

The accomodation was clean and fit for purpose and the restaurant was lovely. The site is beautiful with a wonderful balcony that one can see some beautiful views from.

Very clean and tidy.

Not much as suited our needs

Spacious and clean. Simplistic and modern. Layout of the property and the resort. Location.

There were ants in the kitchen, but it didn’t put us off because for this time of year ants are a common nuisance. We just dealt with them. The rubbish bags from the previous guests were still on the decking by the doors when we arrived and stayed there until I moved them the next day to the side of the path. I did wonder if they would of collected them had I not have moved them, but again not a big deal. Just a mistake on someone’s part and we all make them. Car parking space by our property is hit and miss, lucky if you get a space and when you’ve got someone parking over two bays it’s really annoying.

beautiful clean chalet and well kept communal area despite ongoing renovations

The lodge was huge. Good location Swimming pool and sauna included in price. Reception staff good and helpful Nice cocktails and big mocktail menu.

Forgot to set extra bed up as requested and was told no beds left so my 3 year old had to sleep in a cot that got dropped off. In the lodge the heaters are extremely confusing, no instructions, not set up to come on as the timebwas wrong on them, no batteries in the remotes for them either. No hairdryer or iron in room Went for a drink in the lounge bar, staff we're disagreeing with each other and to get 2 drinks with 2 people infront of me at the bar it took 45 minutes by the time they arrived at the table. Until about 10pm we could hear very loud music we assume must of been coming from the sports bar. Most of the lodges would of been able to hear this as well were far away. For breakfast the lounge do baps for £3.50 and croissants for £1 which is very reasonable. So we went into the lounge to be told because it's Sunday carvery day they don't do food in the lounge and we could go the buffet for £16 each instead. On every table in the lounge it says The lounge breakfast 8 -12. 7 days a week. These need changing.

Evening meal was lovely. Sports bar a nice atmosphere hot tub was great

Nothing

We were the first guests at the resort the chalets are lovely and simply decorated inside. The view from the superior cabin was beautiful. Staff were amazing and so helpful and went out of their way to ensure we had a wonderful stay.

Nothing