From the Concierge to the Bellman, we found the staff to be very, and unusually, competent and professiosnal. We had occasion to change room from a standard room to one where the bath was more accessible. The Front Desk staff handled this exceptionally well, showing us two possible exchanges and then seending a bellman to assist with our move within the hour. We were very impressed and much more comfortable in our new room. Thank you.

From the Concierge to the Bellman, we found the staff to be very, and unusually, competent and professiosnal. We had occasion to change room from a standard room to one where the bath was more accessible. The Front Desk staff handled this exceptionally well, showing us two possible exchanges and then seending a bellman to assist with our move within the hour. We were very impressed and much more comfortable in our new room. Thank you.

The hotel has a large lobby and check in was fine, however, when I got to the room it was 27C. I had arrived at midnight and just wanted to sleep but it was impossible, I called reception and they sent a technician who said it would take a while to cool down. I requested a room change but kept being told that I would be called back. I then went down and spoke to the manager who said that the hotel was full but he might downgrade me and that I can be grateful that he is trying to find me a room. Given that this was a €500/night hotel, let's just say I was a bit displeased by this remark but nonetheless remained calm. Eventually, after one hour the manager found me a room in the same category and gave a voucher for 2 drinks in the skybar as compensation (which was shut for a private event the following evening so I couldn't use the vouchers). The room itself was an ok size for Paris but on the smaller end - certainly more of a 3* room with a small bathroom and small shower cubicle. I could see the Eiffel Tower from the edge of the window. Breakfast was good. The local was good and convenient for a conference that I was attending but otherwise, not the best stay for my trip.

The hotel has a large lobby and check in was fine, however, when I got to the room it was 27C. I had arrived at midnight and just wanted to sleep but it was impossible, I called reception and they sent a technician who said it would take a while to cool down. I requested a room change but kept being told that I would be called back. I then went down and spoke to the manager who said that the hotel was full but he might downgrade me and that I can be grateful that he is trying to find me a room. Given that this was a €500/night hotel, let's just say I was a bit displeased by this remark but nonetheless remained calm. Eventually, after one hour the manager found me a room in the same category and gave a voucher for 2 drinks in the skybar as compensation (which was shut for a private event the following evening so I couldn't use the vouchers). The room itself was an ok size for Paris but on the smaller end - certainly more of a 3* room with a small bathroom and small shower cubicle. I could see the Eiffel Tower from the edge of the window. Breakfast was good. The local was good and convenient for a conference that I was attending but otherwise, not the best stay for my trip.

The room they gave me initially was directly in front of the air conditioning all I could see was cement - it was on the 3rd floor. I asked for a different room - got it but had to wait quite a while.

The room they gave me initially was directly in front of the air conditioning all I could see was cement - it was on the 3rd floor. I asked for a different room - got it but had to wait quite a while.

Definitely I going to come back

The hotel was warm and inviting. The rooms were very spacious with great amenities. Walking distance to the Arc made our sightseeing more enjoyable.