From check in, I was not impressed. The person at the desk was not friendly. She made it seem like I was bothering me. She asked me the same question multiple times because she was not paying attention to me. She seemed distracted by others walking and talking in the lobby. The room was nothing special, like a regular room. The bed and the pillows were not comfortable. The fridge in the room had a dirty towel in it. The a/c would blow cool air not cold air. The water pressure was not great. The sink and toilet had a hairline crack in them. I kept thinking it was hair. The room keys are supposed to let you in and out of the parking lot (cost is $33 per day for self parking) keys did not work. Each time you left, you'd have to click the help button and wait for valet to let you out. They did have a nice couple of restaurants (very over priced) you're better off going to one of the many nearby restaurants. The courtyard was nice. The lobby area was nice and clean. Overall it was an ok stay.

From check in, I was not impressed. The person at the desk was not friendly. She made it seem like I was bothering me. She asked me the same question multiple times because she was not paying attention to me. She seemed distracted by others walking and talking in the lobby. The room was nothing special, like a regular room. The bed and the pillows were not comfortable. The fridge in the room had a dirty towel in it. The a/c would blow cool air not cold air. The water pressure was not great. The sink and toilet had a hairline crack in them. I kept thinking it was hair. The room keys are supposed to let you in and out of the parking lot (cost is $33 per day for self parking) keys did not work. Each time you left, you'd have to click the help button and wait for valet to let you out. They did have a nice couple of restaurants (very over priced) you're better off going to one of the many nearby restaurants. The courtyard was nice. The lobby area was nice and clean. Overall it was an ok stay.

Stayed here 2 nights for a wedding. Location is excellent. Overall good hotel. Comfortable and clean beds and large spacious room. The bathroom is on the old side. Broken hooks, slow sink, toilet, tub. Biggest issue was the temperature in the room. It was freezing cold and impossible to regulate and control no matter what you tried. I did not sleep at all the first night because it was just so cold. Had to ask for a blanket the second night and it was still freezing. Maybe it was just an issue with my room. Didn't feel worth it to change rooms.

Overall a good hotel. The matress was very firm for me. Rooms were cleaned everyday. Staff i spoke to were plesent.

Stayed here 2 nights for a wedding. Location is excellent. Overall good hotel. Comfortable and clean beds and large spacious room. The bathroom is on the old side. Broken hooks, slow sink, toilet, tub. Biggest issue was the temperature in the room. It was freezing cold and impossible to regulate and control no matter what you tried. I did not sleep at all the first night because it was just so cold. Had to ask for a blanket the second night and it was still freezing. Maybe it was just an issue with my room. Didn't feel worth it to change rooms.

In general everything was great except for the concierge we met who was not quite helpful and didn’t answer all questions properly

In general everything was great except for the concierge we met who was not quite helpful and didn’t answer all questions properly

The hotel staff was very friendly and efficient. The rooms are clean however the room had a very strong over powering musty smell.

The hotel staff was very friendly and efficient. The rooms are clean however the room had a very strong over powering musty smell.

I agreed to cover an incidental deposit of $300 for another room. They charged me for everything. $1500+ Only agreed to cover deposit. So, I have to act like a bill collector to get my funds. They even allowed charges to my room. They saw receipt. It had my name written in without a signature.

I agreed to cover an incidental deposit of $300 for another room. They charged me for everything. $1500+ Only agreed to cover deposit. So, I have to act like a bill collector to get my funds. They even allowed charges to my room. They saw receipt. It had my name written in without a signature.

Wow! What an incredible experience. Honestly, we stopped to just sleep. But we were pleasantly surprised it is Amazing!! Jim in the restaurant IS AN ASSET to your establishment.Im always in control, but I was reminded so sweetly and politely, that I was on vacation, and to relax. Thank you, Jim. Pamela and the lady who checked me in were just as sweet. I was tired checking in, but she was running that desk, by herself getting us through the line quick as possible.

Wow! What an incredible experience. Honestly, we stopped to just sleep. But we were pleasantly surprised it is Amazing!! Jim in the restaurant IS AN ASSET to your establishment.Im always in control, but I was reminded so sweetly and politely, that I was on vacation, and to relax. Thank you, Jim. Pamela and the lady who checked me in were just as sweet. I was tired checking in, but she was running that desk, by herself getting us through the line quick as possible.

Very clean and bed was very comfortable. I would stay here again.

Very clean and bed was very comfortable. I would stay here again.

I had booked a stay for 5 days then added a sixth day. Despite reassurance from the lady at the front desk that everything was being handled and i wouldnt need to get a new room key for the 6th day, i returned to my room after breakfast to find my key no longer worked. So down 10 floors and to the front desk i went. Problem was handled quickly and blamed on the booking site. This was my only glitch all week and more of an inconvenience than anything. The rest of my time here was wonderful and i would recommend the hotel.

I had booked a stay for 5 days then added a sixth day. Despite reassurance from the lady at the front desk that everything was being handled and i wouldnt need to get a new room key for the 6th day, i returned to my room after breakfast to find my key no longer worked. So down 10 floors and to the front desk i went. Problem was handled quickly and blamed on the booking site. This was my only glitch all week and more of an inconvenience than anything. The rest of my time here was wonderful and i would recommend the hotel.

Room wasn’t ready at 4:00. They never texted to say it was ready like they said but the app finally showed it was ready around 5:30. Eventually we were able to check in after HHN at Universal at 10:30pm. Very disappointed in the Hilton

Room wasn’t ready at 4:00. They never texted to say it was ready like they said but the app finally showed it was ready around 5:30. Eventually we were able to check in after HHN at Universal at 10:30pm. Very disappointed in the Hilton

Great room and comfortable beds , rooms n bAthroom very clean!!!

Just to name a few issues we had: the rooms had an awful musty smell, the hot tub/spa was closed our entire stay, and the elevators were broken the day we were leaving so we had to carry our luggage down 7 flights of stairs to make it to the airport on time.

Great hotel, friendly staff, clean

Great hotel, friendly staff, clean

Just to name a few issues we had: the rooms had an awful musty smell, the hot tub/spa was closed our entire stay, and the elevators were broken the day we were leaving so we had to carry our luggage down 7 flights of stairs to make it to the airport on time.

Great room and comfortable beds , rooms n bAthroom very clean!!!

The stay was good except for the uncomfortable bed

The stay was good except for the uncomfortable bed

IT WAS EXCELLENT FROM THE CHECK IN TO THE CKECK OUT VERY DEDICATED TO CUSTOMERS THANK YOU

I'm not a dog mom. Everyone isn't a lover of dogs and the hotel was full of them. My daughter has allergies so her night was a bit stressful not to mention the fact that as we were walking through the lobby a dog pooped right in front of us. However, overall we had a great time and I will definitely be back

IT WAS EXCELLENT FROM THE CHECK IN TO THE CKECK OUT VERY DEDICATED TO CUSTOMERS THANK YOU

I'm not a dog mom. Everyone isn't a lover of dogs and the hotel was full of them. My daughter has allergies so her night was a bit stressful not to mention the fact that as we were walking through the lobby a dog pooped right in front of us. However, overall we had a great time and I will definitely be back

Only one person at the front desk checking people in and out, had to wait in line like 25 minutes. One of the 3 elevators was not working, and with all the triffic coming up and down and how tiny the elevators are, had to wait 20 minutes to get down from the 11th floor. Other than that, everything else seemed great!