Hotel was under construction and there was no notice on hotels.com. No breakfast, no pool and noisy. Staff was not very empathetic. All they had to say was it’s on the website. Their website….not this one. When I initially called before my stay, the automated message before operator picks up says, “Thank you for calling the newly renovated Holiday Inn Express. “ Room was not very clean and, chair had stains and bed sheets had crumbs on them.

Immediately AFTER checking in we were told the hotel was doing construction to their property, pool was closed and breakfast area was closed so to go bags were made. The construction and NOISE was daily from 8-5 sometimes 5:30. Luckily we didnt arrive until 4:30 the first day so we only had to deal with the noise for an hour. We had to revamp our daily plans because the pool was closed. Ask the front desk for more washcloths and was told they didn't have anymore and gave me big hand towels. Day 2 we received a text stating the water would be turned off from 10-4 and that we could get water bottles from the office. This messed up our plans because we then had to stay out even longer because we couldn't shower. Came back thinking since housekeeping had came, there would be enough washcloths but NO they gave us 1 washcloth a stack of hand and bath towels. Day 3 we had to leave the hotel A LOT earlier than planned because you couldn't sleep in if you wanted to due to the noise. Received another text while at the beach that the water was going to be OFF AGAIN. By this time it was ridiculous and were ready to go back home. Finally, was able to come back and shower but the hotel bottle of bodywash ran out. Told the front desk, she went to look for some, said she couldnt find anymore, so she gaves us on OLD bar body soap that fell apart when you opened the package. WE WILL NEVER STAY AT THIS HOTEL AGAIN!!

parking is a bit weird

parking is a bit weird

Immediately AFTER checking in we were told the hotel was doing construction to their property, pool was closed and breakfast area was closed so to go bags were made. The construction and NOISE was daily from 8-5 sometimes 5:30. Luckily we didnt arrive until 4:30 the first day so we only had to deal with the noise for an hour. We had to revamp our daily plans because the pool was closed. Ask the front desk for more washcloths and was told they didn't have anymore and gave me big hand towels. Day 2 we received a text stating the water would be turned off from 10-4 and that we could get water bottles from the office. This messed up our plans because we then had to stay out even longer because we couldn't shower. Came back thinking since housekeeping had came, there would be enough washcloths but NO they gave us 1 washcloth a stack of hand and bath towels. Day 3 we had to leave the hotel A LOT earlier than planned because you couldn't sleep in if you wanted to due to the noise. Received another text while at the beach that the water was going to be OFF AGAIN. By this time it was ridiculous and were ready to go back home. Finally, was able to come back and shower but the hotel bottle of bodywash ran out. Told the front desk, she went to look for some, said she couldnt find anymore, so she gaves us on OLD bar body soap that fell apart when you opened the package. WE WILL NEVER STAY AT THIS HOTEL AGAIN!!

It started off extremely poorly. My flight got canceled so I called and said “don’t give away my room. I’m coming tomorrow“. This should not have been a problem since I was prepaid. They gave away my room. Also, the hotel was under construction. No pool, no hot breakfast, etc. I will say that the manager did everything she could to move people around to get me a room which was very impressive. Everyone was extremely friendly. I think if the hotel was not under construction and they had not given away my room, I would be waiting the much much higher.

It started off extremely poorly. My flight got canceled so I called and said “don’t give away my room. I’m coming tomorrow“. This should not have been a problem since I was prepaid. They gave away my room. Also, the hotel was under construction. No pool, no hot breakfast, etc. I will say that the manager did everything she could to move people around to get me a room which was very impressive. Everyone was extremely friendly. I think if the hotel was not under construction and they had not given away my room, I would be waiting the much much higher.

Included breakfast was extremely disappointing for the class of hotel. Also, we found a large cockroach in the bathroom. The desk clerk said a manager would reach out to us, but no one did.

Included breakfast was extremely disappointing for the class of hotel. Also, we found a large cockroach in the bathroom. The desk clerk said a manager would reach out to us, but no one did.

This hotel doesn’t look at all like the photos. It’s rundown and dirty. Our hotel window looked directly at the door of an apartment building approx 20 feet away.

This hotel doesn’t look at all like the photos. It’s rundown and dirty. Our hotel window looked directly at the door of an apartment building approx 20 feet away.

I booked online through Expedia. The hotel did not list any problems. There was supposed to be a breakfast, and a pool. I had requested a king room with a pullout couch. Somehow my room request was changed to a double queen room. I talked to the people at the front desk, who were very nice, But who were unable to help As they had no king rooms available. This situation didn't work well for my particular party. It seemed that most of the rooms in this hotel were being refurbished and were unavailable. There was no breakfast, only a grab and go bag. There was no pool, it had been filled in At some point, even though it was still advertised. I would not have chosen the hotel had I understood it limitations. But, they were not apparent on the online site.

I booked online through Expedia. The hotel did not list any problems. There was supposed to be a breakfast, and a pool. I had requested a king room with a pullout couch. Somehow my room request was changed to a double queen room. I talked to the people at the front desk, who were very nice, But who were unable to help As they had no king rooms available. This situation didn't work well for my particular party. It seemed that most of the rooms in this hotel were being refurbished and were unavailable. There was no breakfast, only a grab and go bag. There was no pool, it had been filled in At some point, even though it was still advertised. I would not have chosen the hotel had I understood it limitations. But, they were not apparent on the online site.

property was under construction... no breakfast, no gym, no pool, no water. Wish I would have known about the construction and the lack of amenities prior to my stay.

property was under construction... no breakfast, no gym, no pool, no water. Wish I would have known about the construction and the lack of amenities prior to my stay.

Front desk staff was friendly at check in, however failed to mention there is no hot. We came in from a day at the beach and needed to shower, however could not bare the cold water. Not to mention needing to run off the dark brown water in both the sink and shower even be able to brush our teeth. To pay the smonunt we paid and not be able to shower is unacceptable. There should have been communication that the hotel is under construction at the time of the booking.

Front desk staff was friendly at check in, however failed to mention there is no hot. We came in from a day at the beach and needed to shower, however could not bare the cold water. Not to mention needing to run off the dark brown water in both the sink and shower even be able to brush our teeth. To pay the smonunt we paid and not be able to shower is unacceptable. There should have been communication that the hotel is under construction at the time of the booking.

Beautiful, clean and safe. Highly recommend

Beautiful, clean and safe. Highly recommend

A lot of construction and hotel was dingy and outdated. Description said there was a pool and 5 minute drive to Newport Beach, but it was a 20 minute drive to the beach and staff said the pool was closed down a month ago. Elevator had duct tape holding up the side panels. Overall I was disappointed with my stay

A lot of construction and hotel was dingy and outdated. Description said there was a pool and 5 minute drive to Newport Beach, but it was a 20 minute drive to the beach and staff said the pool was closed down a month ago. Elevator had duct tape holding up the side panels. Overall I was disappointed with my stay

Low quality towels and found hair in the bathroom.

Low quality towels and found hair in the bathroom.

The breakfast was ok, they have underground parking which is nice. Beds were very comfortable. Staff was very nice and helpful. Our room was cleaned the first three days, but not the fourth, which had us returning to a dirty bathroom (3 boys) with no clean towels. Kind of a bummer after 12 hours at an amusement park. But I'd stay here again.

Quick friendly check in. The bedding seemed comfy but once we got into bed we realized both sides of the bed had big divots. Our room backed onto parking and around midnight someone was blaring music from their vehicle 5 feet from our window. Breakfast was ok, but terrible if you are gluten free or looking for a cup of caffeine free tea.1200 check out is nice. Staff were friendly.

Quick friendly check in. The bedding seemed comfy but once we got into bed we realized both sides of the bed had big divots. Our room backed onto parking and around midnight someone was blaring music from their vehicle 5 feet from our window. Breakfast was ok, but terrible if you are gluten free or looking for a cup of caffeine free tea.1200 check out is nice. Staff were friendly.

The breakfast was ok, they have underground parking which is nice. Beds were very comfortable. Staff was very nice and helpful. Our room was cleaned the first three days, but not the fourth, which had us returning to a dirty bathroom (3 boys) with no clean towels. Kind of a bummer after 12 hours at an amusement park. But I'd stay here again.

Overall, the hotel was very clean, unfortunately there wasn’t much to amenities. When I booked, it stated there was a pool, there was not. The location was not desirable for walking about. Could only watch basic DIRECTV without ability for any other channels or movie rentals. On a positive note, the breakfast was very tasty with a large selection of food. Employees were polite. Could stay overall, especially if you just need a place to sleep 10 minutes from the ocean.

Overall, the hotel was very clean, unfortunately there wasn’t much to amenities. When I booked, it stated there was a pool, there was not. The location was not desirable for walking about. Could only watch basic DIRECTV without ability for any other channels or movie rentals. On a positive note, the breakfast was very tasty with a large selection of food. Employees were polite. Could stay overall, especially if you just need a place to sleep 10 minutes from the ocean.

Very nice and clean hotel near Newport Beach and Huntington Beach.

Very nice and clean hotel near Newport Beach and Huntington Beach.

The staff was quite professional and helpful.