Great hotel with fun additions like bowling, arcade and mini putt. Wonderful pool and super gym. Every single employee I passed or talked to was friendly/super helpful. I wished my upgraded room had a tub, the temperature was a bit wonky (but I managed) and there needs to be something that depresses the doors from slamming but other than those minor things this definitely the choice in Kitchener.

Hotel was ok. Friendly staff. Game room was a disappointment. Most games broken and couldn’t figure out the bowling or mini golf. No signage telling us how to work them. Pictures definitely deceiving. Paid for breakfast but didn’t start serving until 7:30am so couldn’t wait around for it. Very loud streets downtown and we could hear everything. Kept us up most of the night. Likely wouldn’t stay again.

No shower door, sink was clogged

Very friendly helpful staff great location many amenities can’t say enough about this property

Very friendly helpful staff great location many amenities can’t say enough about this property

Terrible, terrible experience. I’ve stayed at plenty of hotels and NEVER had an experience like this. Pros: beautiful hotel Cons: Outweigh the Pros. I went to be there with my 13 year old , who’s been having a rough time lately and we were excited by the amenities. Pool was freezing, skylight in room with pool broken which allowed for cold air to come through along with rain on me while sitting there. The bowling didn’t work well, one of the lanes competely didn’t work. No internet in rooms and when I inquired I was given a number to call an IT technician who couldn’t help. I was on the phone with technician for 45 minutes, which I could have spent better with my son. Was locked out of room where our things were still inside, apparently there was a system problem which occurred to others as well. It was one thing after another with not much concern about such a poor stay. Frankly, I feel like I shouldn’t have to pay.

Terrible, terrible experience. I’ve stayed at plenty of hotels and NEVER had an experience like this. Pros: beautiful hotel Cons: Outweigh the Pros. I went to be there with my 13 year old , who’s been having a rough time lately and we were excited by the amenities. Pool was freezing, skylight in room with pool broken which allowed for cold air to come through along with rain on me while sitting there. The bowling didn’t work well, one of the lanes competely didn’t work. No internet in rooms and when I inquired I was given a number to call an IT technician who couldn’t help. I was on the phone with technician for 45 minutes, which I could have spent better with my son. Was locked out of room where our things were still inside, apparently there was a system problem which occurred to others as well. It was one thing after another with not much concern about such a poor stay. Frankly, I feel like I shouldn’t have to pay.

nice place and staff great. Could leave our luggage while we were gone. Ended up in Waterloo longer than expected and guests went back to hotel and sat in comfy chairs and staff didnt ask them to leave.