Everything was great

Everything was great

Thus hotel needs to be torn down and rebuilt. The smell is horrible. It has to have mold and mildew all over the hotel. My room 235 was really bad. At 1:36am i was waken by the sound of water. I called the front desk and they advised the toliet upstairs had flooded and give them 3 minutes to get back to me. A hour later the water is still pouring down in the bathroom and into the hallway of the sink area. Finally we were moved to another room which also was smelly, cold and damp

Thus hotel needs to be torn down and rebuilt. The smell is horrible. It has to have mold and mildew all over the hotel. My room 235 was really bad. At 1:36am i was waken by the sound of water. I called the front desk and they advised the toliet upstairs had flooded and give them 3 minutes to get back to me. A hour later the water is still pouring down in the bathroom and into the hallway of the sink area. Finally we were moved to another room which also was smelly, cold and damp

The staff member at check-in was exceptional.

The staff member at check-in was exceptional.

close to airport, free shuttle to airport, elevators were broke, so had to stay on 1 st floor, noisy. need better lighting in bathroom, very dark

Stayed 2 nights, room was not cleaned. Elevator was broken. Staircase smelled

Stayed 2 nights, room was not cleaned. Elevator was broken. Staircase smelled

close to airport, free shuttle to airport, elevators were broke, so had to stay on 1 st floor, noisy. need better lighting in bathroom, very dark

Overall nice place to stay, clean and comfortable.

Overall nice place to stay, clean and comfortable.

Good location

Absolutely horrible check-in experience. I booked 2 rooms through hotels.com. The manager tells me I only have one room. He never asks if the other room may have a different last name (I booked both under mine). But I suggested he check and sure enough he finds the 2nd room (only after I showed him the booking confirmation). He then tells us the hotel is full and that the 2nd room was canceled. Showed us a hand-written note on a reservation print out. Cancelled bc the hotel randomly decided to cancel it. He knew we are platinum bonvoy guests - that’s why we chose a Marriott in the first place!! PLATINUM. And I don’t mean that ugly. But he sees this and doesn’t care about any status or loyalty to Marriott. It proceeds his next move: to stop helping us and helps 6 more guests telling us they booked directly. Doubtful!! He REPEATEDLY said it was a problem that we booked through a 3rd party. I have used hotels.com for years and never had an issue like this! When we questioned why he was giving rooms to others although ours was cancelled, he again stated 3rd party excuse and said “when I’m done helping all these other people, you and I will have a conversation.” Rude. Outcome: he miraculously found a room. 🙄 TV doesn’t work. Also, one of the guests complained their room smelled of cigarette smoke and he said “nothing I can do. In about an hour I can give you a deodorizing spray.” But hey, bright side - that man was helped before us.

Absolutely horrible check-in experience. I booked 2 rooms through hotels.com. The manager tells me I only have one room. He never asks if the other room may have a different last name (I booked both under mine). But I suggested he check and sure enough he finds the 2nd room (only after I showed him the booking confirmation). He then tells us the hotel is full and that the 2nd room was canceled. Showed us a hand-written note on a reservation print out. Cancelled bc the hotel randomly decided to cancel it. He knew we are platinum bonvoy guests - that’s why we chose a Marriott in the first place!! PLATINUM. And I don’t mean that ugly. But he sees this and doesn’t care about any status or loyalty to Marriott. It proceeds his next move: to stop helping us and helps 6 more guests telling us they booked directly. Doubtful!! He REPEATEDLY said it was a problem that we booked through a 3rd party. I have used hotels.com for years and never had an issue like this! When we questioned why he was giving rooms to others although ours was cancelled, he again stated 3rd party excuse and said “when I’m done helping all these other people, you and I will have a conversation.” Rude. Outcome: he miraculously found a room. 🙄 TV doesn’t work. Also, one of the guests complained their room smelled of cigarette smoke and he said “nothing I can do. In about an hour I can give you a deodorizing spray.” But hey, bright side - that man was helped before us.

Good location

Quick and easy check-in. Clean and spacious rooms. The hotel smells really good and fresh.

Quick and easy check-in. Clean and spacious rooms. The hotel smells really good and fresh.

Staff was fabulous

Staff was fabulous

Breakfast bar was delicious. TVs in the room could have been a little bigger. I have to use close cation so it was difficult to read from a distance.

Breakfast bar was delicious. TVs in the room could have been a little bigger. I have to use close cation so it was difficult to read from a distance.

Staff was very pleasant. Went out of their way to accommodate us.

Staff was very pleasant. Went out of their way to accommodate us.

This Fairfield inn location is in terrible condition and it gives the brand a bad name Extremely noisy and the rooms and bathrooms are in real need for renovations…

This Fairfield inn location is in terrible condition and it gives the brand a bad name Extremely noisy and the rooms and bathrooms are in real need for renovations…

I was greeted by a very friendly young women when I went to check in. My room was very nice, the bed very comfortable. The breakfast in the morning was very good as well. It was a great stay. I definitely would stay there again

I was greeted by a very friendly young women when I went to check in. My room was very nice, the bed very comfortable. The breakfast in the morning was very good as well. It was a great stay. I definitely would stay there again

Alexis,at the front desk, was wonderful. We will continue staying at your hotel when we are in the area.

Always stay here when in town. Great location.

Always stay here when in town. Great location.

Needs a serious upgrade. Outdated everything.