2 stars

Shuttle service to train or airport

Shuttle service to train or airport

The staff was horrible to us. Rude, accusatory and turned sarcastic and fake when it was clear they weren’t going to help us. They also were slow in helping. They were sometimes unavailable when we needed re-access to our room because the keys shut us out. One member of the staff even shut down, when asked why the alarm wasn’t shutting off she stopped talking and walked away from one in my party and went back the the lobby and sat there doing nothing refusing to help in any way. She also refused to help any member of our party during the stay for anything. The other main guy whose voice turned fake and sarcastic when not helping us by continually saying “any available remains rooms are in a different classification level” when we went to get the upgrades where were promised while we was present and were told they would be figured out before we got back, he finished helping guests in front of us. They looked at us, raised his hands in the air, stood up and started to back away and said “that’s it i am done for the day and leaving on a good note” then he laughed as if it was a joke but it fell on deaf ears and were were annoyed instead of amused after all the late night problems. Overall their manager who was called in was worse then any other. Continually said it was our fault and prolonged fixing the problem that clearly was a quick fix. All of the rooms we not cleaned. Some even had clearly had someone use the toilet without flushing for us to find. Just gross!

The staff was horrible to us. Rude, accusatory and turned sarcastic and fake when it was clear they weren’t going to help us. They also were slow in helping. They were sometimes unavailable when we needed re-access to our room because the keys shut us out. One member of the staff even shut down, when asked why the alarm wasn’t shutting off she stopped talking and walked away from one in my party and went back the the lobby and sat there doing nothing refusing to help in any way. She also refused to help any member of our party during the stay for anything. The other main guy whose voice turned fake and sarcastic when not helping us by continually saying “any available remains rooms are in a different classification level” when we went to get the upgrades where were promised while we was present and were told they would be figured out before we got back, he finished helping guests in front of us. They looked at us, raised his hands in the air, stood up and started to back away and said “that’s it i am done for the day and leaving on a good note” then he laughed as if it was a joke but it fell on deaf ears and were were annoyed instead of amused after all the late night problems. Overall their manager who was called in was worse then any other. Continually said it was our fault and prolonged fixing the problem that clearly was a quick fix. All of the rooms we not cleaned. Some even had clearly had someone use the toilet without flushing for us to find. Just gross!

Right next to a homeless camp. Which was in our back window. Dirty rooms. F Breakfast is less than expected for a property of this price.

Right next to a homeless camp. Which was in our back window. Dirty rooms. F Breakfast is less than expected for a property of this price.

Disorganized, unfriendly, unprofessional, untrained front desk staff

Was very dirty inside and out

Was very dirty inside and out

Disorganized, unfriendly, unprofessional, untrained front desk staff

The room was clean. The bed was very comfortable. Tv remote didn't work. Had to be replaced. Shower height was very low. Hair dryer unit wasn't attached to the wall. Breakfast included was fair. Good coffee tea toast waffles fruit and yogurt. Oatmeal and cereal also available. 🙂

The room was clean. The bed was very comfortable. Tv remote didn't work. Had to be replaced. Shower height was very low. Hair dryer unit wasn't attached to the wall. Breakfast included was fair. Good coffee tea toast waffles fruit and yogurt. Oatmeal and cereal also available. 🙂

Shower faucet dripping. Wi-Fi not working Door knob installed opposite

Horrible experience. This is a converted motel with rooms that open to the parking lot. The front desk staff were either busy busy with the local gossip or on their cell phones, with the exception of one male staff in the evening who seemed to be concerned. Our window overlooked a homeless camp and if there was no parking available i the front of the hotel, you would have to park back there. At times, it appeared that some homeless individual were inside the grounds of this hotel. We stayed there for 5 nights and had no maid service or room cleaning, even after we asked twice. We had to get our own fresh towels, emptied our trash can twice and had to find supplies to replenish our room. The room was not clean, we found a used coffee filter in the coffee maker upon arrival. For the for the very high rate that we were charged per night, we did not receive any service from the hotel, felt unsafe and was not maintained. On the plus side, it is in a good location for walking downtown.

Horrible experience. This is a converted motel with rooms that open to the parking lot. The front desk staff were either busy busy with the local gossip or on their cell phones, with the exception of one male staff in the evening who seemed to be concerned. Our window overlooked a homeless camp and if there was no parking available i the front of the hotel, you would have to park back there. At times, it appeared that some homeless individual were inside the grounds of this hotel. We stayed there for 5 nights and had no maid service or room cleaning, even after we asked twice. We had to get our own fresh towels, emptied our trash can twice and had to find supplies to replenish our room. The room was not clean, we found a used coffee filter in the coffee maker upon arrival. For the for the very high rate that we were charged per night, we did not receive any service from the hotel, felt unsafe and was not maintained. On the plus side, it is in a good location for walking downtown.

Shower faucet dripping. Wi-Fi not working Door knob installed opposite

Not worth the $$

Not worth the $$

TV never worked. No facial tissue in holder. Beds were comfortable however. Extremely expensive per night but I see that is normal for Anchorage,AK, in the summer. Very, very limited free breakfast choices. Juice machine was broken the first day and limited to 2 choices the following day. Waffle maker had very watery, gummy batter the first day that didn’t make waffles. Adequate waffles the second day. All staff were wonderful, however!

TV never worked. No facial tissue in holder. Beds were comfortable however. Extremely expensive per night but I see that is normal for Anchorage,AK, in the summer. Very, very limited free breakfast choices. Juice machine was broken the first day and limited to 2 choices the following day. Waffle maker had very watery, gummy batter the first day that didn’t make waffles. Adequate waffles the second day. All staff were wonderful, however!

The front door toward the parking lot is slightly open, even though it's locked on the first floor. This makes the room cold

The front door toward the parking lot is slightly open, even though it's locked on the first floor. This makes the room cold

The property was pretty run down. Out phone didn't work. The hair dryer was knocked off the wall.

The property was pretty run down. Out phone didn't work. The hair dryer was knocked off the wall.

Property was dirty, exposed wire ran through the metal door to the balcony. Continual problem with intoxicated homeless people and staff would not help, floors were sticky.

Property was dirty, exposed wire ran through the metal door to the balcony. Continual problem with intoxicated homeless people and staff would not help, floors were sticky.

Should not have the Ramada name on it. Place is a two star motel.

Good place for a night over.

Should not have the Ramada name on it. Place is a two star motel.

Good place for a night over.

Owners and staff were very nice and helpful! Rooms were clean and nice.