Usually I don’t write reviews and I did stayed again in this hotel , to give it a fair chance. But both of my experiences we’re terrible The main issue beside that the rooms not clean and maintenance is bad, the stuff of the hotel are rude and not friendly, they are not there to help you at all if needed … I know they will answer that they are sorry and will do better but they really didn’t change , same bad attitude…

Stay a way from this hotel.

Staff as a nasty attitude, and I did e get the type of bed reserved Showed and room is dirty

Staff as a nasty attitude, and I did e get the type of bed reserved Showed and room is dirty

The Plaza is located in a central location and advertises parking available - something not as available at Jerusalem hotels. Breakfast is fine - in my experience middle of the road for hotels 3 star and above in Jerusalem and is included. Factually - parking is very limited with a very small lot and the communication from reception to new guests is poor. This can mean as happened with me, that you find out with sparse information of details of alternative parking (not a Plaza property) late at night upon returning to a full lot. Security and front desk staff in the middle of night is not focused on customer srevice to help in the parking.

The Plaza is located in a central location and advertises parking available - something not as available at Jerusalem hotels. Breakfast is fine - in my experience middle of the road for hotels 3 star and above in Jerusalem and is included. Factually - parking is very limited with a very small lot and the communication from reception to new guests is poor. This can mean as happened with me, that you find out with sparse information of details of alternative parking (not a Plaza property) late at night upon returning to a full lot. Security and front desk staff in the middle of night is not focused on customer srevice to help in the parking.

Good breakfast

Good breakfast

Friendly staff. Good breakfasts. Nice overall facility.

Friendly staff. Good breakfasts. Nice overall facility.

Nice place

Nice place

It was a nice place. But it was so hot outside and dry in the hotel. When the staff was asked for water and cups it became a big deal.

It was a nice place. But it was so hot outside and dry in the hotel. When the staff was asked for water and cups it became a big deal.

Nice rooms and excellent food

Nice rooms and excellent food

The hotel, back in the day, was the crème de la crème. However, like all running hotels, every few years there is need for a refresh. It is still a beautiful hotel but could be a little cleaner. It didn’t take away from my experience. In fact I believe some of the issues is because the shortage of staff, which can’t be blamed on anyone, due to the current situation in the Sourh of Israel. The wonderful thing about the Plaza is they catered to the displaced families for a while. That gets merit in everyone’s book. The rooms were nice and the beds comfortable. The highlight of my stay was the breakfast. And the sabbath meals. I haven’t had such good food while traveling in quite some time. Every dish was more tasty than the next and never a shortage. I highly recommend the Leonardo Plaza.

The hotel, back in the day, was the crème de la crème. However, like all running hotels, every few years there is need for a refresh. It is still a beautiful hotel but could be a little cleaner. It didn’t take away from my experience. In fact I believe some of the issues is because the shortage of staff, which can’t be blamed on anyone, due to the current situation in the Sourh of Israel. The wonderful thing about the Plaza is they catered to the displaced families for a while. That gets merit in everyone’s book. The rooms were nice and the beds comfortable. The highlight of my stay was the breakfast. And the sabbath meals. I haven’t had such good food while traveling in quite some time. Every dish was more tasty than the next and never a shortage. I highly recommend the Leonardo Plaza.

I come back to the Leonardo Plaza time and again. There is no better location for accessing food, shopping and the sites. The staff are superb and go out of their way to make everyone’s stay excellent.

I come back to the Leonardo Plaza time and again. There is no better location for accessing food, shopping and the sites. The staff are superb and go out of their way to make everyone’s stay excellent.

Very friendly and helpful staff. Excellent location. Property needs a bit of a refresher. Otherwise, clean and convenient rooms.

Very friendly and helpful staff. Excellent location. Property needs a bit of a refresher. Otherwise, clean and convenient rooms.

Good location Quite old. dated

Good location Quite old. dated

The exceptional time we had at your hotel was enhanced by the delicious food for Shabbbos , and of course, the daily breakfasts that started our day in a fulfilling way.Yusef and his excellent team in the dining hall made the whole experience stress free. Keep up the good work.

The exceptional time we had at your hotel was enhanced by the delicious food for Shabbbos , and of course, the daily breakfasts that started our day in a fulfilling way.Yusef and his excellent team in the dining hall made the whole experience stress free. Keep up the good work.

Great stay!

Great stay!

For us, this is the best hotel: location, rooms meet our needs, pool, value for the money and staff is always gracious, curteous, respectful amd accommodating

For us, this is the best hotel: location, rooms meet our needs, pool, value for the money and staff is always gracious, curteous, respectful amd accommodating

There was no Coustmer service.

There was no Coustmer service.