Our stay way under our normal expectations! We arrived for check in at night and were assigned a room that was not clean! The front desk clerk did not believe me when I explained to her what we saw and she walked down to the room to see it for herself further delaying our check in. Our new room which was next door was clean but the night was rough because the air in the room was sooooooo stuffy and wet! We typically stay at the Courtyard in Holland but even that last experience was below standard. Maybe things have changed. The Starbucks drinks were AWFUL and the sandwich was hard on one side, totally inedible.

Hotel was super clean and quiet, it was a nice facility.

Hotel was super clean and quiet, it was a nice facility.

Clean quiet and great location

The location was perfect for us.Hop off the highway restaurant right there to have dinner in.Didn't even have to get in our car. Hotel rooms were immaculate, very comfortable bed. And the breakfast was pretty good too.

The location was perfect for us.Hop off the highway restaurant right there to have dinner in.Didn't even have to get in our car. Hotel rooms were immaculate, very comfortable bed. And the breakfast was pretty good too.

check in process was smooth and quick. Representative was very nice and professional

check in process was smooth and quick. Representative was very nice and professional

Great place to stay.

Great place to stay.

The team in The courtyard did the ultimate job to get me and my family settled in the right way. Thanks to all the staff for clean modern and comfy rooms that made our stay remarkable.

The team in The courtyard did the ultimate job to get me and my family settled in the right way. Thanks to all the staff for clean modern and comfy rooms that made our stay remarkable.

This hotel made my summer family trip difficult to enjoy. I ended up checking out early because of the condition of the room. First- the bathroom smelled horrible due to the shower curtain. It had that mold/pee smell. Also, the shower head did not turn on and the bathtub was clogged with hair Second- there was some sort of stain on the pillowcase and headboard of the bed my daughter use. Thirdly- there were balls of hair on the floor I was also informed there is an early check out fee which I found hard to understand why a hotel would charge to leave early. The staff was pleasant but that does not make up for the condition of the room. I was told the manager would contact me about my stay, but this has not happened. I DO NOT RECOMMEND THIS LOCATION

Nice

Workers were friendly , rooms was clean , perfect location , kind of pricey but worth it

Nice

Workers were friendly , rooms was clean , perfect location , kind of pricey but worth it

This hotel made my summer family trip difficult to enjoy. I ended up checking out early because of the condition of the room. First- the bathroom smelled horrible due to the shower curtain. It had that mold/pee smell. Also, the shower head did not turn on and the bathtub was clogged with hair Second- there was some sort of stain on the pillowcase and headboard of the bed my daughter use. Thirdly- there were balls of hair on the floor I was also informed there is an early check out fee which I found hard to understand why a hotel would charge to leave early. The staff was pleasant but that does not make up for the condition of the room. I was told the manager would contact me about my stay, but this has not happened. I DO NOT RECOMMEND THIS LOCATION

Challenging stay for us. The facilities were fine -- clean and comfortable. But unfortunately the room next to ours was the setting for a domestic disturbance in the middle of the that was very loud. We felt the hotel was slow to respond to what could have been a scary situation, and I was scared for my family when it sounded like the confrontation next door was suddenly on the verge of getting violent. Fortunately the situation resolves without injuries, but I feel the police were not brought in until far too late. And I did not feel that the hotel did enough to calm our nerves or compensate us for a very unnerving and not at all restful stay. We had driven 12 hours and had many more to go -- this was just supposed to be a place where we could get some peace, quiet and a good night's sleep. I run a small business and I know I would have offered more to guests in our position than a breakfast voucher. Further, the person at the morning registration desk went on an extended monologue about how scared SHE is of Toledo and how bad the crime is there -- which didn't make us feel any better, and won't entice us to stop either at this hotel or the city of Toledo anytime soon.

We enjoyed our stay.

We enjoyed our stay.

Challenging stay for us. The facilities were fine -- clean and comfortable. But unfortunately the room next to ours was the setting for a domestic disturbance in the middle of the that was very loud. We felt the hotel was slow to respond to what could have been a scary situation, and I was scared for my family when it sounded like the confrontation next door was suddenly on the verge of getting violent. Fortunately the situation resolves without injuries, but I feel the police were not brought in until far too late. And I did not feel that the hotel did enough to calm our nerves or compensate us for a very unnerving and not at all restful stay. We had driven 12 hours and had many more to go -- this was just supposed to be a place where we could get some peace, quiet and a good night's sleep. I run a small business and I know I would have offered more to guests in our position than a breakfast voucher. Further, the person at the morning registration desk went on an extended monologue about how scared SHE is of Toledo and how bad the crime is there -- which didn't make us feel any better, and won't entice us to stop either at this hotel or the city of Toledo anytime soon.

Coffee pot was broken, room never serviced by housekeeping, went and asked for clean towels both days. Did not like Bistro at all!! Didn’t realize voucher had to be all used at one time or lose the balance! Room was great, loved the shower!

It felt like everything was done on the cheap. Skeleton crew for customer service, who seemed competent and were nice enough, just not enough of them. Constant line at front desk and only one person there. Folks seemed to be having enormously complicated check in or check out problems. Same at breakfast Saturday. No continental breakfast, but only one person to serve heated up “Starbucks” food. Towels in room were bare minimum and cheap. Laundry requires quarters, doesn’t take care, which requires trip to front desk, and see above about lines. Motel 6 level amenities but at Mariott prices. Saying all that, beds were comfortable, and that’s important, which is why I rated it two stars instead of one.

It felt like everything was done on the cheap. Skeleton crew for customer service, who seemed competent and were nice enough, just not enough of them. Constant line at front desk and only one person there. Folks seemed to be having enormously complicated check in or check out problems. Same at breakfast Saturday. No continental breakfast, but only one person to serve heated up “Starbucks” food. Towels in room were bare minimum and cheap. Laundry requires quarters, doesn’t take care, which requires trip to front desk, and see above about lines. Motel 6 level amenities but at Mariott prices. Saying all that, beds were comfortable, and that’s important, which is why I rated it two stars instead of one.

Marriott Courtyards are known for the professionalism. This property is the exception. At checkin I was told my verified reservation and prepayment was not received and a second payment was made. Several calls to .”levels of command “ later resulted in two charges for one night. Stay elsewhere. There are good options at the location.

Marriott Courtyards are known for the professionalism. This property is the exception. At checkin I was told my verified reservation and prepayment was not received and a second payment was made. Several calls to .”levels of command “ later resulted in two charges for one night. Stay elsewhere. There are good options at the location.

Nice big room. Did not like breakfast experience at Bistro!

Nice big room. Did not like breakfast experience at Bistro!

Our stay was great, since we was there for my mom's pacemaker surgery, which went well then we relaxed before going home. The hood around is close and delicious.

Our stay was great, since we was there for my mom's pacemaker surgery, which went well then we relaxed before going home. The hood around is close and delicious.

When checking in at 8pm, the front desk service was horrible. No one welcomed us, we were standing there with 1 guy that wasn’t helping anyone and he finally asked for my ID. He barely said 2 words. As he was doing the check in, the phone started ringing and the lady at check in snipped at the guy to pick up the phone. She was helping someone but once he was done he almost forgot his luggage he was so frazzled. The hotel was nice and clean.