I had a problem with the key card to my room. It just wouldn’t work to open my room. Three times I went politely to reception to beg to be let into my room. I think it was a defective card, because when I finally got a second card, on my fourth complaint, that worked fine. The impression I got was that the reception staff couldn’t be bothered. When I arrived and asked if I could leave my bags as my room wasn’t ready, she brought out one label then huffed and puffed when she discovered I wanted to leave 3 items for the day. What is wrong with asking first? When I returned in the evening, it was a different person on reception, so naturally only the suitcase with the label appeared and I had to explain politely 4 times I had two other bags. Re breakfasts, get there early if you want orange juice or croissants. Because there weren’t any left when I arrived at 9.30 on Sunday. And the choice is very limited. The bread also runs out, so you’re left with scraps of baguettes if you aren’t there early c and I couldn’t find good old tap water anywhere. The hotel is in a good spot next to the station if you’re using Avignon as a base to explore, although it’s not currently easy to get into as workmen have put up barriers all round the front of the station area. Overall, could have been much better if staff were a little bit more attentive.

Very old and not in a pood shape. Smelly rooms probably because you oce could smoke there.

Very old and not in a pood shape. Smelly rooms probably because you oce could smoke there.

This is a very basic hotel. It was clean but feels old. The surroundings feel unsafe. It is very difficult to access the main door. You have to get into a street elevator to get into the second floor. There is lots of construction now and it may get better when the construction is finished. The staff was helpful and fun to talk to in our limited French.

This is a very basic hotel. It was clean but feels old. The surroundings feel unsafe. It is very difficult to access the main door. You have to get into a street elevator to get into the second floor. There is lots of construction now and it may get better when the construction is finished. The staff was helpful and fun to talk to in our limited French.

Construction at the railway station means you have to enter the hotel via a parking garage where kids hang out. Floor in shower is slippery. Room is dingy looking and there is a smell in the hallway.

Construction at the railway station means you have to enter the hotel via a parking garage where kids hang out. Floor in shower is slippery. Room is dingy looking and there is a smell in the hallway.

The hotel is next to the train station which is under construction. Not as convenient as I had expected.

The hotel is next to the train station which is under construction. Not as convenient as I had expected.

Very bad location

Very bad location

All good but lots of work going on around the station makes the area dirty

All good but lots of work going on around the station makes the area dirty

It was a great hotel in many ways. My 2 complaints are that the room was very cramped: hard to get around the end of the bed and hard to navigate the 2 doors. Other complaint is that I found it very hard to find the entrance. I walked around the block several times and found an entrance on the 2nd floor of a parking garage, but the sliding door wouldn't open. Turns out you had to have a room key. I finally figured out there was a buzzer. Also, you had to climb up a set of stairs to that second floor entry, but there were always men sitting there and broken bottles and garbage. I am very surprised about this lack of clear entry.

It was a great hotel in many ways. My 2 complaints are that the room was very cramped: hard to get around the end of the bed and hard to navigate the 2 doors. Other complaint is that I found it very hard to find the entrance. I walked around the block several times and found an entrance on the 2nd floor of a parking garage, but the sliding door wouldn't open. Turns out you had to have a room key. I finally figured out there was a buzzer. Also, you had to climb up a set of stairs to that second floor entry, but there were always men sitting there and broken bottles and garbage. I am very surprised about this lack of clear entry.

There was no proper sign to access hotel from Avignon Gare as there was construction & had great difficulty finding the entrance to hotel. I have a disability & did find it hard to climb stairs to get to reception.

There was no proper sign to access hotel from Avignon Gare as there was construction & had great difficulty finding the entrance to hotel. I have a disability & did find it hard to climb stairs to get to reception.

Great staff great location. There is a temporary problem with the area around the hotel as the area in front of the train station is being completely renovated which leads to access problems and disruption in front of the hotel.

Great staff great location. There is a temporary problem with the area around the hotel as the area in front of the train station is being completely renovated which leads to access problems and disruption in front of the hotel.

x

x

A good value, very close to the train station and very easy access to Avignon Centre. Wonderful breakfast, quiet rooms, good beds. A lot of construction going on all around Ibis.

A good value, very close to the train station and very easy access to Avignon Centre. Wonderful breakfast, quiet rooms, good beds. A lot of construction going on all around Ibis.

Super convenient to both the train station and the city center

We stayed at Ibis Avignon Centre Gare for the convenience, but the fact that it is within walking distance of the train station and for sightseeing is the only convenience. The property states it has air conditioning, but it did not work in our room. We could hear the fan running, but there was no cool air, so we had to resort to opening the window. This was an issue as it was very noisy at night and in the early hours of the morning. Also, the Mistral was blowing for about five days and nights while we were there, and it was unpleasant to not be able to escape it after a full day outdoors. A warning to allergy sufferers: The property uses a very strong detergent on bed linens and a very strong, scented spray in the hallways. I had to breathe from my mouth while making our way to our room as I could not stand the strong fragrance. The restaurant has good food and wine. I applaud our waitress of the last couple of nights as I don't know how she managed to take orders, cook the food, and serve it so expediently and with a smile and cheerful disposition nonetheless. I imagine the hotel is suffering from a staffing shortage as they definitely need more help. To not end on a sour note, I must add that the breakfast buffet was a real plus here and very reasonable with breads, croissants, madeleines, eggs, tea, coffee, juices, yogurt, jams, butters, and cheeses, etc.

Right next to the train station and we liked that convenience, while also being very close to walk in to the central part of old Avignon. Very quiet in the room, good bed. Room is tight, small, but there's a desk and chair. They serviced the room every day. Restaurant was busy, but no menus in English, and only receptionist spoke English.

Kind service

Construction made getting to the place difficult. Not really their fault.

I stayed here many years ago and I was thrilled to be back for 5 days. First is the location right next to the train station and the regional bus depot from where you can reach all those great small towns and walk to the Place de l’Horloge. Second is the fine help-yourself breakfast with so much to choose from. Having to catch an early train, I was so happy to find out they open around 4 a.m. Nice mattress, thick pillows and friendly staff! I hope I can come back.

Very convenient place to stay for a brief stopover in Avignon. Even though our room faced the train tracks, it was very soundproof, and the bed was comfortable.

Difficult to find entrance. Eventually managed to park right in front of the entrance, where someone broke into our car in the middle of the night. Smelled like marijuana around the hotel. Thus busy area next to train station, it did not feel safe. Should had trusted our gut feeling and changed hotel before going to sleep in the hard bed. Can't blame the hotel for the break-in to my car, but they could had asked/offered/suggested to park inside, as the police said this was 2nd break-in to cars in this specific spot within 1 month!

Difficult to find entrance. Eventually managed to park right in front of the entrance, where someone broke into our car in the middle of the night. Smelled like marijuana around the hotel. Thus busy area next to train station, it did not feel safe. Should had trusted our gut feeling and changed hotel before going to sleep in the hard bed. Can't blame the hotel for the break-in to my car, but they could had asked/offered/suggested to park inside, as the police said this was 2nd break-in to cars in this specific spot within 1 month!