The initial customer service was good. I expressed concern about the cleanliness of our room and was promised a VIP cleaning the next day. Unfortunately, this didn’t happen. Instead, we only received additional towels, which doesn’t align with the idea of a VIP cleaning.

Front desk staff gave me Wrong information about the location of the event I'm coming to assist and got late because she send me to the wrong building. The worst part was the air conditioning making a super hard noise every 2-3 minutes and making me a headache all night, every night.

Front desk staff gave me Wrong information about the location of the event I'm coming to assist and got late because she send me to the wrong building. The worst part was the air conditioning making a super hard noise every 2-3 minutes and making me a headache all night, every night.

The room was not what was expected. This pictures online are false advertising. We were place in the woods! Very unacceptable. I planned a nice getaway for me and my man and we were very uncomfortable.

The room was not what was expected. This pictures online are false advertising. We were place in the woods! Very unacceptable. I planned a nice getaway for me and my man and we were very uncomfortable.

Everyone was so friendly. There was a lot to do. The pool could have been warm but all good.

In 35 years if business travel, within the hotel and entertainment business sector, i have NEVER had a more disrespectful front desk clerk at checkin. The first words out of my mouth were in regards to the parking situation for a larger vehicle. The front desk clerk said “Hand me your drivers license and credit card” then he didn’t say a single word, after several minutes of typing on his keyboard. Then he handed me my drivers license, credit card, and room key back saying “your room is over here, park in front.” Not a single word about the amenities, the restaurants, check out, other hotel services, and etc. NOTHING. When i confronted him about the parking situation that i stated within my initial conversation, he says “Yes, park in front of your room.” BUT ONCE AGAIN, NOTHING ABOUT THE AMENITIES OF THE $200 A NIGHT HOTEL THAT I AM CHECKING INTO.

In 35 years if business travel, within the hotel and entertainment business sector, i have NEVER had a more disrespectful front desk clerk at checkin. The first words out of my mouth were in regards to the parking situation for a larger vehicle. The front desk clerk said “Hand me your drivers license and credit card” then he didn’t say a single word, after several minutes of typing on his keyboard. Then he handed me my drivers license, credit card, and room key back saying “your room is over here, park in front.” Not a single word about the amenities, the restaurants, check out, other hotel services, and etc. NOTHING. When i confronted him about the parking situation that i stated within my initial conversation, he says “Yes, park in front of your room.” BUT ONCE AGAIN, NOTHING ABOUT THE AMENITIES OF THE $200 A NIGHT HOTEL THAT I AM CHECKING INTO.

Property is pretty old and tired, definitely needs rehab. Shower curtain didn’t fit the tub, resulting in water in floor. Mildew / dirty grout in tub area.

Property is pretty old and tired, definitely needs rehab. Shower curtain didn’t fit the tub, resulting in water in floor. Mildew / dirty grout in tub area.

I was initially looking forward to this stay, but it unfortunately fell short in several ways. Despite selecting a specific room on the app, I was assigned a second-floor villa without elevator access, making it challenging to manage my luggage. The hallways had a strong smell of marijuana, which was extremely off-putting and not what I expected. On top of that, construction work began early each morning, with drilling noise that made it impossible to relax. Additionally, unlike other locations, there were no signature cookies upon check-in, which was disappointing. Overall, I would not recommend this hotel to anyone seeking a peaceful, enjoyable stay.

Clean. Great customer service. Loved the lady at the front desk.

Clean. Great customer service. Loved the lady at the front desk.

I was initially looking forward to this stay, but it unfortunately fell short in several ways. Despite selecting a specific room on the app, I was assigned a second-floor villa without elevator access, making it challenging to manage my luggage. The hallways had a strong smell of marijuana, which was extremely off-putting and not what I expected. On top of that, construction work began early each morning, with drilling noise that made it impossible to relax. Additionally, unlike other locations, there were no signature cookies upon check-in, which was disappointing. Overall, I would not recommend this hotel to anyone seeking a peaceful, enjoyable stay.

Only issue was for three of the four nights I was there the elevators where broken and the whole hall smelled like trash. I’ve stayed here before and know that’s not the norm. It’s a nice hotel

Only issue was for three of the four nights I was there the elevators where broken and the whole hall smelled like trash. I’ve stayed here before and know that’s not the norm. It’s a nice hotel

Phone didn't work. Had to park quarter mile from my building. Toilet was not clean. To many to go on.

Phone didn't work. Had to park quarter mile from my building. Toilet was not clean. To many to go on.

Preston the front desk manager was great getting us checked in and informing us of everything. When we when to go to the room there was no near by parking, cars literally on the grass and medians, so we went back to Preston at the front desk. He was able to relocate us but not at the cost of losing our king bed room, the only one available was in the overcrowded building with no parking. The walkway to seaworld is a good advance and way to avoid paying parking but there needs to be more signage and lights. It was very hard to navigate even during daylight. The room did its job for the night. All together was a good stay.

Not bad. Quality seems to be dropping a little bit. We stay here every year for seaworld. Easy access to seaworld. Putt putt area was pretty rough. Areas of hotel look a little beat down. Overall great for the price. Nice resort to stay a few days.

Not bad. Quality seems to be dropping a little bit. We stay here every year for seaworld. Easy access to seaworld. Putt putt area was pretty rough. Areas of hotel look a little beat down. Overall great for the price. Nice resort to stay a few days.

Are room door didn’t lock

Are room door didn’t lock

Preston the front desk manager was great getting us checked in and informing us of everything. When we when to go to the room there was no near by parking, cars literally on the grass and medians, so we went back to Preston at the front desk. He was able to relocate us but not at the cost of losing our king bed room, the only one available was in the overcrowded building with no parking. The walkway to seaworld is a good advance and way to avoid paying parking but there needs to be more signage and lights. It was very hard to navigate even during daylight. The room did its job for the night. All together was a good stay.

Booked through Hotels.com not Doubletree directly, couldn’t confirm our room by phoning the hotel and were told to show up in person with our Hotels.com confirmation. Upon arrival it took about 30 mins to check in. We were given a double queen room in the tower despite having booked and received confirmation of a king room. Since we were there for 10 nights it would have been better to have a sofa than a spare bed. The room was clean but 2 pillow cases were worn and had holes in them. We mostly kept our do not disturb sign on our door. On the 2 occasions the room was serviced the towels were changed but not the bedding and we did not receive coffee or bottled water. We asked staff for the same when we saw them in the halls as this is included in the $28.00/day resort fees. Upon entering the tower, there is a very strong, very unpleasant smell which staff tries to cover with scent. This is partially effective. The food and drinks were good, serving staff very good with an automatic 15% gratuity added. 18% for 5 or more people. At check out we were asked if we wanted the bill emailed. We asked to have the bill printed out. On the bill was a $30.00/day charge for parking, despite us stating upon check in that we had no car. The staff said “sorry, this happens sometimes automatically.” Unacceptable to charge $300.00 for parking and no registered vehicle. Automatically? They removed the parking fees, reprinted the bill and said sorry. Check your bill!

Booked through Hotels.com not Doubletree directly, couldn’t confirm our room by phoning the hotel and were told to show up in person with our Hotels.com confirmation. Upon arrival it took about 30 mins to check in. We were given a double queen room in the tower despite having booked and received confirmation of a king room. Since we were there for 10 nights it would have been better to have a sofa than a spare bed. The room was clean but 2 pillow cases were worn and had holes in them. We mostly kept our do not disturb sign on our door. On the 2 occasions the room was serviced the towels were changed but not the bedding and we did not receive coffee or bottled water. We asked staff for the same when we saw them in the halls as this is included in the $28.00/day resort fees. Upon entering the tower, there is a very strong, very unpleasant smell which staff tries to cover with scent. This is partially effective. The food and drinks were good, serving staff very good with an automatic 15% gratuity added. 18% for 5 or more people. At check out we were asked if we wanted the bill emailed. We asked to have the bill printed out. On the bill was a $30.00/day charge for parking, despite us stating upon check in that we had no car. The staff said “sorry, this happens sometimes automatically.” Unacceptable to charge $300.00 for parking and no registered vehicle. Automatically? They removed the parking fees, reprinted the bill and said sorry. Check your bill!

Customer service was great. Pictures on website were different for what i was given. Miss leading. Room was smelling like mold. Bed was really uncomfortable. I think 140.00 was really high for a run down hotel. Nothing grand about this place. Also 34.00 up charge for breakfast was ridiculous. 140.00 room an have to pay extra for breakfast. Will not recommend this place to anyone.

Customer service was great. Pictures on website were different for what i was given. Miss leading. Room was smelling like mold. Bed was really uncomfortable. I think 140.00 was really high for a run down hotel. Nothing grand about this place. Also 34.00 up charge for breakfast was ridiculous. 140.00 room an have to pay extra for breakfast. Will not recommend this place to anyone.

The room wasn’t bad, but not as nice as pictured. Breakfast buffet was a pleasant surprise and worth the price. Terrific omelet! Room was just okay.

The room wasn’t bad, but not as nice as pictured. Breakfast buffet was a pleasant surprise and worth the price. Terrific omelet! Room was just okay.

We were fleeing Hurricane Milton when this room became available. Things started rough as they were out of their signature giant cookies (we never did get our cookies over a 3-day stay). No elevators and we were on the second floor. While the room did provide comfortable shelter, and the lounge chair was very comfortable, the floor was the dirtiest hotel floor I'd ever walked on. My black socks had a visible coating that I'd wipe off regularly, and my clean feet turned black quickly after a few minutes on the room carpet. The food served in the main dining area was excellent and a great value for the $ spent. While we were told we'd be getting most of our security deposit ($75 a night for 'incidentals'), it was never made clear what those incidentals were. Our $500 three-night stay became almost $725, much to our shock, once we learned 2 days after check-out that parking and resort fees weren't included in the room price (while we were led to believe that they were, as no explanation was given and a hurricane was coming). The whole experience, during a time when people should've been helpful to others, just left us angry and with $225 less than we'd planned in our account. We didn't have the $ for the room, let alone the BS additional charges, and now we'll be paying interest on $750, instead of $500. Had I known this, I never would've booked here.

We were fleeing Hurricane Milton when this room became available. Things started rough as they were out of their signature giant cookies (we never did get our cookies over a 3-day stay). No elevators and we were on the second floor. While the room did provide comfortable shelter, and the lounge chair was very comfortable, the floor was the dirtiest hotel floor I'd ever walked on. My black socks had a visible coating that I'd wipe off regularly, and my clean feet turned black quickly after a few minutes on the room carpet. The food served in the main dining area was excellent and a great value for the $ spent. While we were told we'd be getting most of our security deposit ($75 a night for 'incidentals'), it was never made clear what those incidentals were. Our $500 three-night stay became almost $725, much to our shock, once we learned 2 days after check-out that parking and resort fees weren't included in the room price (while we were led to believe that they were, as no explanation was given and a hurricane was coming). The whole experience, during a time when people should've been helpful to others, just left us angry and with $225 less than we'd planned in our account. We didn't have the $ for the room, let alone the BS additional charges, and now we'll be paying interest on $750, instead of $500. Had I known this, I never would've booked here.