the room is really dirty and small l.bathroom no good

the room is really dirty and small l.bathroom no good

Great hotel, we stayed in a Junior Suite and it was very nice, large and well appointed. The bathroom and the gym equipment could use some updating. Breakfast was great and the restaurants were above average for a hotel.

Great hotel, we stayed in a Junior Suite and it was very nice, large and well appointed. The bathroom and the gym equipment could use some updating. Breakfast was great and the restaurants were above average for a hotel.

Unfortunately my Airline had mechanical problems so I was NOT able to make it to this hotel.

Unfortunately my Airline had mechanical problems so I was NOT able to make it to this hotel.

Excelen staff and very convinues

Try to get a room that is not facing the front. The street traffic is loud and the sun heats up the room.

Try to get a room that is not facing the front. The street traffic is loud and the sun heats up the room.

Hotel good

Hotel good

Just checked in. Great Welcome from the bellstaff and the reception staff. Breakfast this morning with ample variety and choices.

Just checked in. Great Welcome from the bellstaff and the reception staff. Breakfast this morning with ample variety and choices.

great food options, good service, not so good location

great food options, good service, not so good location

It is worth it if you include breakfast variety and quality.

It is worth it if you include breakfast variety and quality.

A little old and noisy, due to the room located to the street, but the receptionist and all the staff are very Friendly!

A little old and noisy, due to the room located to the street, but the receptionist and all the staff are very Friendly!

Property is nice , however we found a cockroach in our room . Also the bathtub needs an upgrade. Overall is a good hotel.

Property is nice , however we found a cockroach in our room . Also the bathtub needs an upgrade. Overall is a good hotel.

Amazing and clean breakfast was incredible

Amazing and clean breakfast was incredible

My wedding rings”disappeared” from my room. Terrible experience in this hotel.

My wedding rings”disappeared” from my room. Terrible experience in this hotel.

At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.

At the time of arrival we asked for a bigger room, they gave us (my husband, my 3 yr old and myself) one but they didn’t mentioned that this room which was located in a back tower didn’t have AC.Thanks to this our night was horrendous, the night was very hot and miserable; mind you, they charged us at front $400 thousand pesos. The next day we told the front desk and they offered us a smaller room at what they called “main tower” and they moved us; since then we have asked for 300 thousand pesos back because our current room is a smaller room and they just said: oh we will have to talk to the accountant department, we cannot do anything right now, do not worry. This is unacceptable coming from an entity who claimed to be the best. Very unfortunate situation, also we had to go to the front desk 3 times to reactivate the room keys because they will not work all the time.

Quit place to stay

Quit place to stay

The mattresses are hard; it’d be the point to remark. The lack of isolation of noise from the windows, makes hard the night rest since the city is extremely noisy. In general very good; just those two aspects to consider. Thank you

The mattresses are hard; it’d be the point to remark. The lack of isolation of noise from the windows, makes hard the night rest since the city is extremely noisy. In general very good; just those two aspects to consider. Thank you

The doble charge me and Didn’t notice. They didn’t have any courtesy after that. They wanted to doble charge me again a glass of wine.