It was under construction and next to the train station. Brand new rooms very nice with extra balcony!

It was under construction and next to the train station. Brand new rooms very nice with extra balcony!

Amazing staff, very comfy room with aircon (great as it was v hot when we visited). Decent breakfast. However, the location of this hotel really is a distance away from the places you’re likely to want to go as a tourist, especially the schloss and old town. I walked in in the first evening and it took me 25 mins (admittedly I have short legs and it was hot!). The amazing staff were great at providing us with bus times, but there were only 2 per hour and it took 20 mins as went round the outskirts of town to get in. We started using E-scooters, great for adults as the cycle lanes are excellent, but no good for our teen as you need to be 18. So, great hotel but think carefully about the location - if you want to pop back in the day, that’s not so easy.

Amazing staff, very comfy room with aircon (great as it was v hot when we visited). Decent breakfast. However, the location of this hotel really is a distance away from the places you’re likely to want to go as a tourist, especially the schloss and old town. I walked in in the first evening and it took me 25 mins (admittedly I have short legs and it was hot!). The amazing staff were great at providing us with bus times, but there were only 2 per hour and it took 20 mins as went round the outskirts of town to get in. We started using E-scooters, great for adults as the cycle lanes are excellent, but no good for our teen as you need to be 18. So, great hotel but think carefully about the location - if you want to pop back in the day, that’s not so easy.

Nice hotel, the breakfast is really good but you should enjoy your dinner elsewhere.

Nice hotel, the breakfast is really good but you should enjoy your dinner elsewhere.

The hotel is in a so called "milking mode". The place is run down and needs a complete overhaul. The staff is friendly but completely overwhelmed. The AC was not working and the promised "technician" never showed up. The location of the hotel is really good and has potential but as said the place is not recommendable at the current conditions.

The hotel is in a so called "milking mode". The place is run down and needs a complete overhaul. The staff is friendly but completely overwhelmed. The AC was not working and the promised "technician" never showed up. The location of the hotel is really good and has potential but as said the place is not recommendable at the current conditions.

good place and helped us for early check in

good place and helped us for early check in

Very comfortable room, clean

Very comfortable room, clean

We found this property was lacking in cleanliness. We also had problems with the water - upon arrival around 10pm we did not have warm water from the faucet. The showers were also not hot.

We found this property was lacking in cleanliness. We also had problems with the water - upon arrival around 10pm we did not have warm water from the faucet. The showers were also not hot.

The water in the shower was only lukewarm instead of hot, this was rather uncomfortable Cleanliness could be improved Parking should be free

The water in the shower was only lukewarm instead of hot, this was rather uncomfortable Cleanliness could be improved Parking should be free

Excellent room (Studio, King Bed, lake view), no restaurant due to Covid restrictions. Easy and pleasant walk to the Castle via Schlossgarten

Excellent room (Studio, King Bed, lake view), no restaurant due to Covid restrictions. Easy and pleasant walk to the Castle via Schlossgarten

Perfect night

Perfect night

The hotel was Very isolated because of several road contructions

The hotel was Very isolated because of several road contructions

I lived in USA and for that reason LOVED the fact that this Hotel had AC in the room what really helped me sleeping at night. The hotel is just outside the main area, 8 minutes by bicycle, from the center and the castle. So not really walking distance. But with the bike very easy to do. Hotel it self was pretty clean but at check-in told us that because of Corona, there would NOT be daily housekeeping in the room what is weird because all other hotels did have it on our trip. The Cleaning person had forgotten to empty the trash can in the room and when we told the front desk to get it emptied, it was NOT taken care off. I would come back to this hotel in the Summer because of the AC!

I lived in USA and for that reason LOVED the fact that this Hotel had AC in the room what really helped me sleeping at night. The hotel is just outside the main area, 8 minutes by bicycle, from the center and the castle. So not really walking distance. But with the bike very easy to do. Hotel it self was pretty clean but at check-in told us that because of Corona, there would NOT be daily housekeeping in the room what is weird because all other hotels did have it on our trip. The Cleaning person had forgotten to empty the trash can in the room and when we told the front desk to get it emptied, it was NOT taken care off. I would come back to this hotel in the Summer because of the AC!

No AC! No cleaning! No toalet paper! Even after several feedback and mails nothing improved! My worst 7 days in a hotel ever!!! I had to throw all the bed sheets and garbage out in the corridor to be taken seriously by the hotel! 1 and 2 night we spended 3-4 hours until 3 in the morning to kill all the mosquitoes in the rooms! Non I’m our 7 nights did we sleep well: it was 36 degrees inside with no working AC! Receptionist and owner/manager didn’t listen to my requests to clean the rooms! On the fifth night we got offer to change our rooms but it was too little too late! We left on 7th day! Do not underestimate the level of comfort of this hotel: zero zero zero zero -> one 0 for every claimed star! STAY AWAY OF THIS PLACE!!!

No AC! No cleaning! No toalet paper! Even after several feedback and mails nothing improved! My worst 7 days in a hotel ever!!! I had to throw all the bed sheets and garbage out in the corridor to be taken seriously by the hotel! 1 and 2 night we spended 3-4 hours until 3 in the morning to kill all the mosquitoes in the rooms! Non I’m our 7 nights did we sleep well: it was 36 degrees inside with no working AC! Receptionist and owner/manager didn’t listen to my requests to clean the rooms! On the fifth night we got offer to change our rooms but it was too little too late! We left on 7th day! Do not underestimate the level of comfort of this hotel: zero zero zero zero -> one 0 for every claimed star! STAY AWAY OF THIS PLACE!!!

Arriving at 13.30 knowing checking in was at 15.00. The reception said that even though we paid for at room at 15.00, checking in at 15.00 was not possible. Come back in a few hours he said. When coming back at 18.20 we were told one of the rooms would be ready in half an hour!!! But no explanation or even offering a fee drink at the bar while waiting. It was a very incompetent receptionist (maybe even worse since he was bad at English). The rooms were worn out and the fridge didn’t work. When calling the reception they just said they would not fix it and that we could put our drinks in the reception. Not really the point of having a fridge in the room! The rooms are fine but were outdated. Clean and nice beds. Breakfast is ok. Very average German breakfast. Staff was lacking a bit of service but we did end up leaving feeling full. How they are a 4* hotel I don’t get. Never staying here again.

Arriving at 13.30 knowing checking in was at 15.00. The reception said that even though we paid for at room at 15.00, checking in at 15.00 was not possible. Come back in a few hours he said. When coming back at 18.20 we were told one of the rooms would be ready in half an hour!!! But no explanation or even offering a fee drink at the bar while waiting. It was a very incompetent receptionist (maybe even worse since he was bad at English). The rooms were worn out and the fridge didn’t work. When calling the reception they just said they would not fix it and that we could put our drinks in the reception. Not really the point of having a fridge in the room! The rooms are fine but were outdated. Clean and nice beds. Breakfast is ok. Very average German breakfast. Staff was lacking a bit of service but we did end up leaving feeling full. How they are a 4* hotel I don’t get. Never staying here again.

The hotel is not so far from the city center. Our room was very nice - spacious, clean and comfortable. Only the receptionist was very unfriendly and even rude, which really surprised us. The girl on the next day was much nicer.

The hotel is not so far from the city center. Our room was very nice - spacious, clean and comfortable. Only the receptionist was very unfriendly and even rude, which really surprised us. The girl on the next day was much nicer.

This hotel is hard to locate and really needs a car or taxi to get to a public transport is poor. Walking, notably from the station is terrible and the rear entrance is not signposted in any way. Anyway the hotel is spacious, rooms well appointed and the reception staff helpful. However we stayed one night and it was enough due to its difficult location.

This hotel is hard to locate and really needs a car or taxi to get to a public transport is poor. Walking, notably from the station is terrible and the rear entrance is not signposted in any way. Anyway the hotel is spacious, rooms well appointed and the reception staff helpful. However we stayed one night and it was enough due to its difficult location.