Not organized, pretty place, but loud and full of lots of families.

Understaffed. Horrible service for breakfast. Please don't buy that option, just go your own way and pick something up elsewhere. We waited two hours, only waiters. Food was ehhh. Just don't do it. Rooms were average. Bed was hard and old. One of the worst beds I've slept in. Too pricey for what it is. Look somewhere else.

The check in experience was horrible. No greeting upon arrival at all, nobody offered to help us with our bags and we had many due to traveling with a child. The customer service experience throughout our stay lacked as a whole due to nobody greeting or being friendly. When we had questions about our stay they also didn’t know how to respond. The room itself had a weird smell in the bathroom of rust, the toilet was old, the bed was not comfortable to normal standards at all. It just felt cheap for the price of the hotel. Also didn’t like that there was a resort fee charge added each additional day not Included in the original price of the room. Overall I won’t recommend this hotel to anyone and we won’t be back ever again.

Upscale property with a cool vibe. HOWEVER, Don’t count on getting your room made unless you go find somebody from housekeeping specifically ask them to clean your room.

Our room has a broken thermostat, and the sink drain isn't working.

Our room has a broken thermostat, and the sink drain isn't working.

Great property and walking distance to LEGOLAND

Great property and walking distance to LEGOLAND

Always a great time!

Always a great time!

It was my birthday weekend and expected it to be a little more friendly and luxurious. I get to the counter and wanted to check in a bit early which was nice of them to allow me as i just drove 6 hours so i was happy about that. He checks me like its a motel 6. Not friendly asks me the reason for my stay twice. Hands me the keys and doesnt explain anything regarding parking, breakfast, the amenities where they are found. When i asked about parking and where to park for easier access to my room he was like oh we have underground parking. Doesnt explain that per night the fee is $30 and there is a 25 dollar urban destination charge that is $25/ per night. I have never heard of such a thing as not even breakfast is included. What am i paying for $25. Just disappointed with my stay as i was really looking to treating myself for my birthday.

It was my birthday weekend and expected it to be a little more friendly and luxurious. I get to the counter and wanted to check in a bit early which was nice of them to allow me as i just drove 6 hours so i was happy about that. He checks me like its a motel 6. Not friendly asks me the reason for my stay twice. Hands me the keys and doesnt explain anything regarding parking, breakfast, the amenities where they are found. When i asked about parking and where to park for easier access to my room he was like oh we have underground parking. Doesnt explain that per night the fee is $30 and there is a 25 dollar urban destination charge that is $25/ per night. I have never heard of such a thing as not even breakfast is included. What am i paying for $25. Just disappointed with my stay as i was really looking to treating myself for my birthday.

First thing to note is that the Cassara shares facilities with another property. Seems like its set up more like a time share property and not a traditional hotel. Good: Proximity to Legoland - The property is adjacent to Legoland. Saw a number of families walking to the park. Didn't walk myself so not sure exactly how long it takes. Pool - The Cassara has a large pool for lap swimming. The pool area also has a jacuzzi and several fire pits. There is also a kiddie pool located on the adjacent property. The adjacent property also has a fitness center. Bad: The hotel room - My main complaint is the room itself. Our room was completely dated. It smelled like one of those old Vegas rooms that use to allow smoking. The carpet also looks like its 30 years old. The bathroom is also very dated but everything worked OK. Our room was also very noisy. We were situated next to the parking lot and could hear everyone's conversations even though we were on the second floor. Lack of restaurant - The hotel doesn't have any restaurants. There are tables in the lobby with limited food service but I wouldn't want to eat in the lobby with people passing by. With that said, we didn't eat there so not sure how the food is.

First thing to note is that the Cassara shares facilities with another property. Seems like its set up more like a time share property and not a traditional hotel. Good: Proximity to Legoland - The property is adjacent to Legoland. Saw a number of families walking to the park. Didn't walk myself so not sure exactly how long it takes. Pool - The Cassara has a large pool for lap swimming. The pool area also has a jacuzzi and several fire pits. There is also a kiddie pool located on the adjacent property. The adjacent property also has a fitness center. Bad: The hotel room - My main complaint is the room itself. Our room was completely dated. It smelled like one of those old Vegas rooms that use to allow smoking. The carpet also looks like its 30 years old. The bathroom is also very dated but everything worked OK. Our room was also very noisy. We were situated next to the parking lot and could hear everyone's conversations even though we were on the second floor. Lack of restaurant - The hotel doesn't have any restaurants. There are tables in the lobby with limited food service but I wouldn't want to eat in the lobby with people passing by. With that said, we didn't eat there so not sure how the food is.

Love this property

Love this property

Great

Great

It’s a beautiful property!

It’s a beautiful property!

Beds were very comfortable

Beds were very comfortable

Beautiful view of the ocean from our room.

Beautiful view of the ocean from our room.

General business trip, expensive hotel for limited amenities

General business trip, expensive hotel for limited amenities

Property is beautiful and rooms were very clean. Staff were all very nice and helpful. The dining was a bit disappointing because the food took FOREVER to come out. Also would have been nice to have an outdoor dining option so we could enjoy the great view.

Property is beautiful and rooms were very clean. Staff were all very nice and helpful. The dining was a bit disappointing because the food took FOREVER to come out. Also would have been nice to have an outdoor dining option so we could enjoy the great view.

Wonderful stay!

Wonderful stay!

The pool was heated and my kids had a blast. Also the staff was very friendly and our room was clean. Can’t ask for more! Also only a 5 ish min drive to Legoland which was our purpose for being there :) highly recommend!

Wry convenient to get around the facility. Great that they have a children’s pool/play area. Would have liked more food choices.