We politely informed the hotel that my wife was experiencing mobility challenges. They graciously went above and beyond to provide assistance and even upgraded our accommodations.

We politely informed the hotel that my wife was experiencing mobility challenges. They graciously went above and beyond to provide assistance and even upgraded our accommodations.

Friendly check in, nice hotel in great location. Few areas of the hotel could do with a bit of maintenance but an old building so kind of expected.

Friendly check in, nice hotel in great location. Few areas of the hotel could do with a bit of maintenance but an old building so kind of expected.

Room/Apartment were great. Only thing was had to drag our luggage’s al the way as apartments were located way back of the property. rest all amenities were excellent.

Room/Apartment were great. Only thing was had to drag our luggage’s al the way as apartments were located way back of the property. rest all amenities were excellent.

Our suite was amazing. Really historic and beautifully furnished.

Superb breakfast. We had an apartment but it was too hot as air con not great. Avoid room 10a. Great otherwise.

Superb breakfast. We had an apartment but it was too hot as air con not great. Avoid room 10a. Great otherwise.

Went for a wedding and the food, service, drinks, etc were all fantastic. Room was a good size and clean etc

Went for a wedding and the food, service, drinks, etc were all fantastic. Room was a good size and clean etc

disappointing is the single word to sum up our stay. The brasserie and public spaces are excellent, but the rooms whilst having had a make over are quite poor. The beds haven't been changed and are rock hard with lumpy pillows. The wardrobe/hanging space was ridiculous, with the fridge etc taking up the bottom section there wasn't enough room to hang a jacket without it dragging on the shelf below. Ladies, forget hanging anything up. Also, if you plan on using the gym whilst there DON'T!! It's filthy and poorly equiped, it should even be mentioned as really it doesn't exisit in a useable state. Given the cost of rooms here, I expected much, much better and will not be back despite being offered a free B&B stay for a night to make up for the poor experience.

disappointing is the single word to sum up our stay. The brasserie and public spaces are excellent, but the rooms whilst having had a make over are quite poor. The beds haven't been changed and are rock hard with lumpy pillows. The wardrobe/hanging space was ridiculous, with the fridge etc taking up the bottom section there wasn't enough room to hang a jacket without it dragging on the shelf below. Ladies, forget hanging anything up. Also, if you plan on using the gym whilst there DON'T!! It's filthy and poorly equiped, it should even be mentioned as really it doesn't exisit in a useable state. Given the cost of rooms here, I expected much, much better and will not be back despite being offered a free B&B stay for a night to make up for the poor experience.

One of the best hotels

One of the best hotels

Disappointed that no breakfast included when paying over£200 for a room

Disappointed that no breakfast included when paying over£200 for a room

Nice hotel, large comfortable well appointed room. Terrific Sunday lunch complete with a very personable magician. Great location.

Nice hotel, large comfortable well appointed room. Terrific Sunday lunch complete with a very personable magician. Great location.

It was our first visit to the Cotswolds and we were very impressed. The staff was very friendly and helpful. The room was great. Bed very comfortable. The only request that we have is to install USB outlets in the rooms. Overall excellent experience! Plan to return!❤️

It was our first visit to the Cotswolds and we were very impressed. The staff was very friendly and helpful. The room was great. Bed very comfortable. The only request that we have is to install USB outlets in the rooms. Overall excellent experience! Plan to return!❤️

The beds were comfortable and good breakfast

The beds were comfortable and good breakfast

Very comfortable apartment with all the facilities you could want. Wonderful staff and a great location right in the heart of the town. Separate entrance to the apartments was a useful feature.

Very comfortable apartment with all the facilities you could want. Wonderful staff and a great location right in the heart of the town. Separate entrance to the apartments was a useful feature.

We fully understood at the time of booking that hotel policy is that 3pm is check in time, but prior to arrival we requested that the hotel consider an alternative as we were due to arrive at 2pm after a 3 hour journey and needed to change in readiness for a wedding SME 12 miles away starting at 3pm. The only option the hotel receptionist offered was the use of spa facilities, where my wife had to change into her wedding outfit in a small changing room with 4 other hotel guests using the same changing facilities for use of the spa. Frankly, not good enough for town centre hotel charging £225 per room per night.

We fully understood at the time of booking that hotel policy is that 3pm is check in time, but prior to arrival we requested that the hotel consider an alternative as we were due to arrive at 2pm after a 3 hour journey and needed to change in readiness for a wedding SME 12 miles away starting at 3pm. The only option the hotel receptionist offered was the use of spa facilities, where my wife had to change into her wedding outfit in a small changing room with 4 other hotel guests using the same changing facilities for use of the spa. Frankly, not good enough for town centre hotel charging £225 per room per night.

Very nice hotel

Very nice hotel

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Our room (deluxe) was very pleasant and comfortable, however the windows were small and facing onto a courtyard/wall, so the room was very dark. We had to the lights on, even during the day. Would chose another room, facing the square or higher up, if we were to come back.