Welcoming friendly staff, comfortable and clean room Good food with prompt service

Welcoming friendly staff, comfortable and clean room Good food with prompt service

To say the room I had was tired and jaded and desperately needed brining into the new millennium is a mild understatement. If you like 80’s tv shows it would be perfect for you (and if you like black mould on bathroom tiles). As for the food: stay away from the pizza. I ate it (I hadn’t eaten all day so it was that or eat my own socks which with hindsight might have been preferable) however it was a grim, straight from the freezer cardboard cook by numbers pizza. I wasn’t expecting Gordon Ramsey (far from it) however I did anticipate slightly better than a placemat with cheese slopped on it. The staff were lovely and I didn’t complain about anything to anyone so no issues there.

To say the room I had was tired and jaded and desperately needed brining into the new millennium is a mild understatement. If you like 80’s tv shows it would be perfect for you (and if you like black mould on bathroom tiles). As for the food: stay away from the pizza. I ate it (I hadn’t eaten all day so it was that or eat my own socks which with hindsight might have been preferable) however it was a grim, straight from the freezer cardboard cook by numbers pizza. I wasn’t expecting Gordon Ramsey (far from it) however I did anticipate slightly better than a placemat with cheese slopped on it. The staff were lovely and I didn’t complain about anything to anyone so no issues there.

Staff were friendly, rooms are not very soundproofed, could hear a lot of noise from the rooms next door and upstairs

Staff were friendly, rooms are not very soundproofed, could hear a lot of noise from the rooms next door and upstairs

The hotel was great for our needs as we had a wedding reception at another hotel. There was a wedding also at hotel we were staying in so a bit noisy later. Mostly the constant beat of music which seemed to go on a lot later than we expected! Room is clean and comfortable however soundproofing not great. Our neighbour seems to keep bathroom light on so sound from extractor fan going for ages-woke us up! Because of various noise issues would not stay again! Maybe we were unlucky with room location

Gorgeous deluxe room with access to a lovely little garden. Staff were very friendly and helpful. Beautiful reception area and plenty space to sit and relax both indoors and outside. I will definitely be back soon

Gorgeous deluxe room with access to a lovely little garden. Staff were very friendly and helpful. Beautiful reception area and plenty space to sit and relax both indoors and outside. I will definitely be back soon

Everything we needed… pool is nice and the place may look shabby on the outside but is really together on the inside! Friendly staff!

Everything we needed… pool is nice and the place may look shabby on the outside but is really together on the inside! Friendly staff!

Great place to stay. Recently refurbished rooms to a high standard. Lovely big showers and comfy beds. Staff all very friendly and helpful. Very happy to recommend all round. *****

Great place to stay. Recently refurbished rooms to a high standard. Lovely big showers and comfy beds. Staff all very friendly and helpful. Very happy to recommend all round. *****

Great dinner in the bar - lovely pizza and tapas. Not enough staff so kept having to go to reception to find someone to serve drinks. Spa jacuzzi wasn’t working nor was the after fountain but otherwise small but nice area. Breakfast - poached eggs were hard boiled and smoked salmon portion was tiny, Good location for the Dragon ride, easy to find and near a retail park

Always great staff. Hotel never seems to be finished.

Nice comfy hotel with very helpful and friendly staff

Great hotel, newly modernised with spotless rooms and shared areas. Wonderfully friendly staff in particular at breakfast! The gym was well equipped and the pool looked great. Will stay again soon!

Breakfast was a little expensive all though a very good choice of foods , unfortunately my cooked choice was cold. However the hotel itself overall was lovely very nice, staff on were very pleasant, location good. Fab shower, nice to have kettle in RM, bed comfortable, lovely and airy. Do recommend a stay.

Was surprised how nice it was. Very clean and nice staff Breakfast was disappointing

Business meeting so did really see much

We had a lovely one night stopover. Nice small spa area with steam room sauna and small pool. The hotel was very dog friendly, dog bed and bowls provided in the room. Dinner at the bar and breakfast were good value and quality. The staff were friendly and helpful.

Lovely hotel friendly staff.

Been here a few times before but this time the food was disappointing. Burger was boring, calamari a little undercooked. The other 2 meals were very good

Ideal accommodation for bossiness trip, leisure facilities a bonus however changing rooms a little small

Excellent hotel and service by all the staff. Would definitely recommend this hotel.

Nice hotel which has been recently updated. Will definitely stay again.

We had a lovely stay wasn’t too keen on the evening food but breakfast was nice

Staff very Good especially the breakfast guys and restaurant staff Building itself very old and old bathrooms. I was in room 70 and above me it’s room 75 and the whole ceiling vibrates when the guest in room 75 walks about. Didn’t get a good sleep because of that. It will wake anybody up. Insulation NOT GOOD ENOUGH

Disappointed with my room which didn't have a window just a skylight so no fire escape .

We have stayed at the Heronston hotel many times. Staff always helpful and polite Good food and service

Upon arrival I wasn’t to sure as the outside looked like a hostel well around the back where the rooms are but do not let that put you off it’s beautiful inside friendly staff everywhere you go nothing was to much it was so relaxing there definitely staying again

Great hotel which has gone through an extensive refurbishment everywhere, will be certainly using again as was looking tired in the past.