UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.

I booked this location because I stayed there 3 years ago. It was okay then. There were no stipulations on the app and nothing stated that this hotel was under extensive renovations. Upon arriving to the front counter, the clerk was nice and greeted us. I told her my name and that I had reservations. She stated I wanted to let you know we are under renovation. I said ok, the website didn’t mention anything. She states our elevator does not work, the pool is not open. I said ok, I already booked. Can I get a first floor room? Sh stated we don’t have any. I told her I had 2 50lb luggages and asked if they had someone to assist. She said no. It was last minute and almost dark in Memphis. I had no other options by then. I had no choice but to struggle with those 2 heavy luggage’s. Paint, ladders filth everywhere. We get to the room, the tv doesn’t work, no cable, I tried to call downstairs, no phone service. The tub was dirty and the bathroom floor sticky. We quickly went out nearby and grabbed food to bring back, I advised her of the tv, we at least wanted to watch tv. She was on her cell phone, but allowed us to quickly interrupt. She said she would send someone up. After 2 hours went by, I knew it was a lie. This place should close. We had to leave for our flight at 5;30 am. Could not use the shower because it wasn’t up to par. I told the clerk who was now on duty and mentioned the tv and that no one ever came. He said owe I got here at 11 and know nothing about it. Oh ok.

I booked this location because I stayed there 3 years ago. It was okay then. There were no stipulations on the app and nothing stated that this hotel was under extensive renovations. Upon arriving to the front counter, the clerk was nice and greeted us. I told her my name and that I had reservations. She stated I wanted to let you know we are under renovation. I said ok, the website didn’t mention anything. She states our elevator does not work, the pool is not open. I said ok, I already booked. Can I get a first floor room? Sh stated we don’t have any. I told her I had 2 50lb luggages and asked if they had someone to assist. She said no. It was last minute and almost dark in Memphis. I had no other options by then. I had no choice but to struggle with those 2 heavy luggage’s. Paint, ladders filth everywhere. We get to the room, the tv doesn’t work, no cable, I tried to call downstairs, no phone service. The tub was dirty and the bathroom floor sticky. We quickly went out nearby and grabbed food to bring back, I advised her of the tv, we at least wanted to watch tv. She was on her cell phone, but allowed us to quickly interrupt. She said she would send someone up. After 2 hours went by, I knew it was a lie. This place should close. We had to leave for our flight at 5;30 am. Could not use the shower because it wasn’t up to par. I told the clerk who was now on duty and mentioned the tv and that no one ever came. He said owe I got here at 11 and know nothing about it. Oh ok.

We had the worst experience ever with this stay. We had 3 different rooms. The original room 205 the tv did not work and my husband informed the desk clerk as we were leaving for gathering. He said he would have someone take care of it. We made it back and the tv was not fixed. So we were moved to room 237. This room air conditioner did not cool and fresh paint fumes were unbearable with the heat. My husband has asthma and could not breathe and I had a bad headache. So here we went again packing up our belongings to head to the 3rd room. We were totally disappointed and extremely dissatisfied. I would give this place 1 star. Please advise!

We had the worst experience ever with this stay. We had 3 different rooms. The original room 205 the tv did not work and my husband informed the desk clerk as we were leaving for gathering. He said he would have someone take care of it. We made it back and the tv was not fixed. So we were moved to room 237. This room air conditioner did not cool and fresh paint fumes were unbearable with the heat. My husband has asthma and could not breathe and I had a bad headache. So here we went again packing up our belongings to head to the 3rd room. We were totally disappointed and extremely dissatisfied. I would give this place 1 star. Please advise!

all good

all good

Still haven't received my deposit almost been 2 weeks

Still haven't received my deposit almost been 2 weeks

The hotel seemed run down and not clean

The hotel seemed run down and not clean

I make reservations for a king bed when I went to check in they said they only had double beds and they tried to charge me extra saying check out at 11 when my reservation says check out at 12

I make reservations for a king bed when I went to check in they said they only had double beds and they tried to charge me extra saying check out at 11 when my reservation says check out at 12

The key didn’t open the door every day of my three night stay. The cleaning crew knocked on my door twice the day I was checking out before noon even though do not disturb sign was on.

The key didn’t open the door every day of my three night stay. The cleaning crew knocked on my door twice the day I was checking out before noon even though do not disturb sign was on.

I have chronic back pain and when I completed my drive I knew I was going to have a sleepless night. I woke up at 8:00pm PAINFREE! Best sleep I ever had! This will be my hotel to go to when I’m in town!

I have chronic back pain and when I completed my drive I knew I was going to have a sleepless night. I woke up at 8:00pm PAINFREE! Best sleep I ever had! This will be my hotel to go to when I’m in town!

It was absolutely disgusting, everything was being Renovated, however the rooms themselves were done and they were disgusting! Our first room we went into smelled like straight up black mold and the window had been open! Our ac was broken, and everything looked unclean, I asked to switch to a different room and there were used tissues and wash rags hanging on the shower. Don't even get me started on the stains. I love Marriott normally, online looked great but I promise you the entire hotel smells like weed and smoke and mold!

It was absolutely disgusting, everything was being Renovated, however the rooms themselves were done and they were disgusting! Our first room we went into smelled like straight up black mold and the window had been open! Our ac was broken, and everything looked unclean, I asked to switch to a different room and there were used tissues and wash rags hanging on the shower. Don't even get me started on the stains. I love Marriott normally, online looked great but I promise you the entire hotel smells like weed and smoke and mold!

All was good

All was good

The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.

The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.

I stayed for 3 nights and didn’t get room service once, I bought laundry detergent and softener however could not wash because the front desk didn’t have any quarters. The food service was poor. Property was dirty, overall the worst stay ever for me.

I stayed for 3 nights and didn’t get room service once, I bought laundry detergent and softener however could not wash because the front desk didn’t have any quarters. The food service was poor. Property was dirty, overall the worst stay ever for me.

Good job

Good job

Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.

Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.

Despite age of the hotel, staff on night and day shift were all extremely professional, polite and great conversationalists. I enjoyed asking questions and was treated with respect and informed answers.

Despite age of the hotel, staff on night and day shift were all extremely professional, polite and great conversationalists. I enjoyed asking questions and was treated with respect and informed answers.

My debit card got charged twice, but other than that everything was fine.