Very helpful staff

Very helpful staff

At approximately 1am, the air conditioning unit in my room had a river of water leaking from it, resulting in a complete flooding of the floor. I have attached photos and videos for your reference. After spending 30 minutes watching the situation unfold, the night duty manager finally decided to move us to Room 10 across the hall. However, this room was far too small to accommodate two adults and a child, further compounding the problem. To make matters worse, the fire alarm went off and continued blaring for 20 minutes. The night duty manager appeared completely inept, unable to switch it off. It was only when another member of staff from reception arrived that the alarm was finally silenced. After speaking with other guests, it became clear that this was not an isolated incident. Several rooms were experiencing water leaks, including through electrical fixtures such as the fire alarms—an alarming and dangerous situation. Given the seriousness of water entering electrical systems and the complete failure of your staff to address the situation, I had no choice but to call the fire brigade. The fire brigade's disbelief at the lack of proper systems and procedures in place at the hotel was palpable. They had to break into certain areas to try and isolate the rooms most affected by the flooding and leaking electrical components. The hotel did nothing. They have not even returned the money for the room we didn’t stay in. Don’t stay there if you value your life

At approximately 1am, the air conditioning unit in my room had a river of water leaking from it, resulting in a complete flooding of the floor. I have attached photos and videos for your reference. After spending 30 minutes watching the situation unfold, the night duty manager finally decided to move us to Room 10 across the hall. However, this room was far too small to accommodate two adults and a child, further compounding the problem. To make matters worse, the fire alarm went off and continued blaring for 20 minutes. The night duty manager appeared completely inept, unable to switch it off. It was only when another member of staff from reception arrived that the alarm was finally silenced. After speaking with other guests, it became clear that this was not an isolated incident. Several rooms were experiencing water leaks, including through electrical fixtures such as the fire alarms—an alarming and dangerous situation. Given the seriousness of water entering electrical systems and the complete failure of your staff to address the situation, I had no choice but to call the fire brigade. The fire brigade's disbelief at the lack of proper systems and procedures in place at the hotel was palpable. They had to break into certain areas to try and isolate the rooms most affected by the flooding and leaking electrical components. The hotel did nothing. They have not even returned the money for the room we didn’t stay in. Don’t stay there if you value your life

Lovely old building but nicely done. Rooms were very clean and comfortable. Breakfast served fresh to order.

Lovely old building but nicely done. Rooms were very clean and comfortable. Breakfast served fresh to order.

Lovely hotel with picturesque grounds. The servers in the dining room appear to need some training or may have been new

Lovely hotel with picturesque grounds. The servers in the dining room appear to need some training or may have been new