Ideal location for visiting Bath if you are fit and mobile. The short walk into Bath City centre is pleasant and down hill. Brace yourself for the uphill return or take the bus/taxi. Easy to travel to from M4 - no requirement to drive into Bath. All staff helpful and friendly. The room was clean and comfortable. This is our go to hotel when visiting Bath.

We booked for a family stay for one night as were going to the Theatre Royal for a show. Room was very clean and the beds comfortable and spacious. Only criticism would be the shower as it was over a bath which was a bit tricky to get in and out of. However, in hindsight I could have asked for an accessible room so cant blame them for that. Staff very attentive and catered for coeliac daughter. They couldnt have done enough really. Overall it was a lovely stay.

We booked for a family stay for one night as were going to the Theatre Royal for a show. Room was very clean and the beds comfortable and spacious. Only criticism would be the shower as it was over a bath which was a bit tricky to get in and out of. However, in hindsight I could have asked for an accessible room so cant blame them for that. Staff very attentive and catered for coeliac daughter. They couldnt have done enough really. Overall it was a lovely stay.

The only issue was the scaffolding in a city view room which we didn't know about until we arrived so we had to keep the curtains closed during the day as workmen walking around

The only issue was the scaffolding in a city view room which we didn't know about until we arrived so we had to keep the curtains closed during the day as workmen walking around

Had an amazing stay here. The service and friendliness of the stay was absolutely amazing and the on site restaurant was great

Had an amazing stay here. The service and friendliness of the stay was absolutely amazing and the on site restaurant was great

Very friendly staff. Good parking. Easy walk into town, but bus or taxi recommended to get back.

Very friendly staff. Good parking. Easy walk into town, but bus or taxi recommended to get back.

Helpful staff. Nice traditional feel. Breakfast good, I had very pleasant vegetarian option.

Helpful staff. Nice traditional feel. Breakfast good, I had very pleasant vegetarian option.

Quite good.

Quite good.

Plesent staff

My friend and I booked the hotel so we could have a weekend in Bath. The hotel is beautiful and a perfect location to be able to walk into the main city - though be prepared for the uphill walk on your return to the hotel! Our room was lovely and I the friendly service by the staff was great.

My friend and I booked the hotel so we could have a weekend in Bath. The hotel is beautiful and a perfect location to be able to walk into the main city - though be prepared for the uphill walk on your return to the hotel! Our room was lovely and I the friendly service by the staff was great.

The stay was better than I expected! We usually book a smaller hotel so I was worried this would be a large, aged hotel. but it had a nice cosy feel and staff were very friendly/welcoming. Room was refurbished nicely and we had nice city view from our bay window. Bed comfy, room spacious ( yes floorboards creak). The shower was ok but had a lot of noise from pipes if we had it turned on full. Safe wasn’t working when we arrived and though we were told it would be fixed straight away it wasn’t ( we were offered use of main hotel safe)

The stay was better than I expected! We usually book a smaller hotel so I was worried this would be a large, aged hotel. but it had a nice cosy feel and staff were very friendly/welcoming. Room was refurbished nicely and we had nice city view from our bay window. Bed comfy, room spacious ( yes floorboards creak). The shower was ok but had a lot of noise from pipes if we had it turned on full. Safe wasn’t working when we arrived and though we were told it would be fixed straight away it wasn’t ( we were offered use of main hotel safe)

Neat old building now a hotel. Great staff and nice restaurant. Up the hill from main tourists area so an decent walk back. Only a portable ac unit in the room which helps but still hot for sleeping. Small elevator only two at a time Odd layouts on floors you go up stairs then down stairs to get to your room once your on your floor. Small issues but given the age of building not surprising. Enjoyed the stay

Neat old building now a hotel. Great staff and nice restaurant. Up the hill from main tourists area so an decent walk back. Only a portable ac unit in the room which helps but still hot for sleeping. Small elevator only two at a time Odd layouts on floors you go up stairs then down stairs to get to your room once your on your floor. Small issues but given the age of building not surprising. Enjoyed the stay

A fabulous hotel, lovely staff

A fabulous hotel, lovely staff

Paid extra for a garden view which from the 3rd floor room we were given turned out to be the top of a tree. Pretty disappointing. When I complained I was offered a £10 discount off my £20 parking bill. When I suggested it should be more I was told by the manager he would have to contact head office for authorisation, could I wait a further 30 mins. Really! Hotel is sold as 'quirky', for that you can read pretty 'dated', due a refurbishment. Staff were pleasant and attentive. The hotel is 10 min downhill walk from the city centre, but what you don't find out till you arrive is that the bus service stops at 8:30. So it's a climb back up or a taxi if you choose to eat in the city. I'd personally recommend paying a bit more for a hotel in the centre.

Paid extra for a garden view which from the 3rd floor room we were given turned out to be the top of a tree. Pretty disappointing. When I complained I was offered a £10 discount off my £20 parking bill. When I suggested it should be more I was told by the manager he would have to contact head office for authorisation, could I wait a further 30 mins. Really! Hotel is sold as 'quirky', for that you can read pretty 'dated', due a refurbishment. Staff were pleasant and attentive. The hotel is 10 min downhill walk from the city centre, but what you don't find out till you arrive is that the bus service stops at 8:30. So it's a climb back up or a taxi if you choose to eat in the city. I'd personally recommend paying a bit more for a hotel in the centre.

Great old building, kept well. Up a steep hill but good exercise. There is a bus! Good eateries nearby.

Great old building, kept well. Up a steep hill but good exercise. There is a bus! Good eateries nearby.

Great service at a charming and lovely hotel. Hard to navigate luggage given all the stairs

Great service at a charming and lovely hotel. Hard to navigate luggage given all the stairs

Beautiful hotel. Staff were very friendly and helpful. We thought car park was full but there was another car park and the receptionist told us there was a space. He also said we could leave the car there the next day to explore Bath. Room was comfortable and clean. It was facing a busy road so a little noisy with window open. But we still had a great stay and would recommend.

Beautiful hotel. Staff were very friendly and helpful. We thought car park was full but there was another car park and the receptionist told us there was a space. He also said we could leave the car there the next day to explore Bath. Room was comfortable and clean. It was facing a busy road so a little noisy with window open. But we still had a great stay and would recommend.

Very disappointing. Firstly, we wrote to add breakfast but didn’t receive a reply so not a good start. The room (211) was poor value: quite small, tired décor (eg they had removed a lock from the door but hadn’t filled it properly or painted it) and was very dark due to windows opening onto an overgrown bank close to the window, restricting the light. But the main issue was in the bathroom. When we returned from dinner, that there was water on the bathroom floor, and the carpet outside the bathroom was wet. In the morning, my wife had a shower and immediately the tray filled up with water and an hour later, it was still as full so the drain was completely blocked, so I was unable to shower. When we complained to the hotel, we were told this had never happened before - blatantly untrue because, as well as water in the bathroom before showering, the carpet by the bathroom was wet and stained, clearly from previous floods. The Manager refused to give us any refund on the room, saying we had to speak to Hotels.com (which we knew was nonsense) and offered us a paltry £16 discount on our bar bill which, after much wrangling, he eventually increased to £30. We paid the balance but made it clear that we didn't consider this to be sufficient compensation for the room problems because the Hotel had knowingly put us in a substandard room that was not fit for purpose due to a known problem. We did write to Hotels.com but didn't even receive an acknowledgement. Poor service all round.

Very disappointing. Firstly, we wrote to add breakfast but didn’t receive a reply so not a good start. The room (211) was poor value: quite small, tired décor (eg they had removed a lock from the door but hadn’t filled it properly or painted it) and was very dark due to windows opening onto an overgrown bank close to the window, restricting the light. But the main issue was in the bathroom. When we returned from dinner, that there was water on the bathroom floor, and the carpet outside the bathroom was wet. In the morning, my wife had a shower and immediately the tray filled up with water and an hour later, it was still as full so the drain was completely blocked, so I was unable to shower. When we complained to the hotel, we were told this had never happened before - blatantly untrue because, as well as water in the bathroom before showering, the carpet by the bathroom was wet and stained, clearly from previous floods. The Manager refused to give us any refund on the room, saying we had to speak to Hotels.com (which we knew was nonsense) and offered us a paltry £16 discount on our bar bill which, after much wrangling, he eventually increased to £30. We paid the balance but made it clear that we didn't consider this to be sufficient compensation for the room problems because the Hotel had knowingly put us in a substandard room that was not fit for purpose due to a known problem. We did write to Hotels.com but didn't even receive an acknowledgement. Poor service all round.