When I arrived, the person at the front desk told me that my room was not available and they were moving me to their sister property (a significant downgrade and ~1 mile away). They told me that I was notified by management, which I wasn't. Then changed their story 3x on why the room wasn't available: first, overbooked, then issue with the room, then a water leak. I asked for a refund and they said no, and then i asked for an uber to take me and my things and they said they don't do that. The sister property: Crest, the bed sunk in the middle as if the mattress was 20 years old. The whole experience was awful and left a bad taste in my mouth the entire stay. Horrible customer service and awful bed.

great location and friendly staff, small rooms but comfortable

great location and friendly staff, small rooms but comfortable

I think a watermelon or something broke in the walls, there was a horrendous mildew smell all throughout the hotel. The manage was rude and dismissive. The supervisor and the rest of the staff were amazing though. Nice area overall. The elevator safety certificate was also over a year expired.

I think a watermelon or something broke in the walls, there was a horrendous mildew smell all throughout the hotel. The manage was rude and dismissive. The supervisor and the rest of the staff were amazing though. Nice area overall. The elevator safety certificate was also over a year expired.

We had amazing experience at this hotel, specially for the staff (Luis, Reynaldo, Alicia and Heidi. Thanks for everything guys! The hotel and all the amenities was ok. Location awesome!

We had amazing experience at this hotel, specially for the staff (Luis, Reynaldo, Alicia and Heidi. Thanks for everything guys! The hotel and all the amenities was ok. Location awesome!

Heidi was an amazing hostess. I walk with a cane and she made sure i was comfortable and helped with my luggage. She was always available when i needed her.

Heidi was an amazing hostess. I walk with a cane and she made sure i was comfortable and helped with my luggage. She was always available when i needed her.

The staff was extremely friendly, courteous and professional. The hotel was very nice and clean. Close to the beach and near tons of food. However, from my room, I could hear every door open and close on my floor and even when people got on and off the elevator. Also the bathroom was awkwardly built and small, with the sink outside the bathroom.

The staff was extremely friendly, courteous and professional. The hotel was very nice and clean. Close to the beach and near tons of food. However, from my room, I could hear every door open and close on my floor and even when people got on and off the elevator. Also the bathroom was awkwardly built and small, with the sink outside the bathroom.

Location was excellent. Easy walking distance to the beach boardwalks and easy walking distance to the Plaza De Espana - great food. Easy walking to the Lincoln Road shopping area which was next to the Holocaust Memorial - wow - and the Botanical Gardens - so pretty - all free.

Location was excellent. Easy walking distance to the beach boardwalks and easy walking distance to the Plaza De Espana - great food. Easy walking to the Lincoln Road shopping area which was next to the Holocaust Memorial - wow - and the Botanical Gardens - so pretty - all free.

Both the website hotels.com and the reservation email stated that there was parking available, which is completly untrue! They offer a valet for $46 a day, or near by parking that's $20 overnight as long as it's not taken out for 24 hours, otherwise is $2 per hour. The front desk mentioned, that they share their parking and that sometimes they had space available, but they never had any for me. I mentioned it to the front desk, which by the way, took 20 minutes to acknowledge I was there, and she was more worried about her make-up than helping me, and gave me attitude about my complaint about the parking situation. I called to hotels.com, and management dare said that I never stated my complaints, when I did, but was brushed away. It was very inconvenient for me, who has 2 kids and was traveling due to the hurricane. They also did not mention the very small size of the room. Again, I had to stay at this hotel for Milton, and I had to leave half my items in my car that as mentioned, was not close by in case of an emergency. And they never had a working phone you could call the front desk. Only good thing was that I forgot 2 items, they retrieve them and gave them back.

Both the website hotels.com and the reservation email stated that there was parking available, which is completly untrue! They offer a valet for $46 a day, or near by parking that's $20 overnight as long as it's not taken out for 24 hours, otherwise is $2 per hour. The front desk mentioned, that they share their parking and that sometimes they had space available, but they never had any for me. I mentioned it to the front desk, which by the way, took 20 minutes to acknowledge I was there, and she was more worried about her make-up than helping me, and gave me attitude about my complaint about the parking situation. I called to hotels.com, and management dare said that I never stated my complaints, when I did, but was brushed away. It was very inconvenient for me, who has 2 kids and was traveling due to the hurricane. They also did not mention the very small size of the room. Again, I had to stay at this hotel for Milton, and I had to leave half my items in my car that as mentioned, was not close by in case of an emergency. And they never had a working phone you could call the front desk. Only good thing was that I forgot 2 items, they retrieve them and gave them back.

Fair for the price. No breakfast ( only coffee). Bad smell at the entrance but notmal in the room. Kind personnel.

Fair for the price. No breakfast ( only coffee). Bad smell at the entrance but notmal in the room. Kind personnel.

So kind and professional stuff. So comfortable and peaceful. Great!

Great location. Staff is very nice. Rooms are a bit dusty. Bathrooms very outdated. Lighting in the rooms very dark. Overall, okay for the price and a good location.

Staff was very helpful and friendly.it was in a very convenient location

Staff was very helpful and friendly.it was in a very convenient location

Casa Boutique Hotel is a nice place to stay in South Beach; you get a lot for what you pay to stay there. The staff members there are excellent with great customer service. The location is also excellent and is within walking distance of pretty much all major South Beach attractions. The interior of the property itself could use a little updating and it occasionally smelled a little odd. It’s overall a great hotel and I’d recommend it!

The staff at this wonderful little hotel are just wonderful! I truly enjoyed my time here and will return.

Nice place to stay in south beach Miami, very friendly staff, we loved the beach chairs, amazing stay

Nice place to stay in south beach Miami, very friendly staff, we loved the beach chairs, amazing stay

The front staff was more than awesome

The front staff was more than awesome

The cutest little boutique hotel!! with a super fun and friendly Italian restaurant attached. Close to the beach with beach amenities included. Staff was very helpful and very friendly and nice. Loved it. Its in a hopping neighborhood so can be a little loud in the evenings

The cutest little boutique hotel!! with a super fun and friendly Italian restaurant attached. Close to the beach with beach amenities included. Staff was very helpful and very friendly and nice. Loved it. Its in a hopping neighborhood so can be a little loud in the evenings

Ok

Ok

The location was great, staff were super nice and let us store our bags, bed was comfy. The noise from our room was fairly loud. We were tired enough to sleep but for a light sleeper you probably wouldn’t be able to.