Maybe it’s the location of the property, none of my family got a good sleep when we stayed here. We heard non-stop traffic the whole night. Also the room service staff came to knock at the door a whole hour before the scheduled check out time.

Maybe it’s the location of the property, none of my family got a good sleep when we stayed here. We heard non-stop traffic the whole night. Also the room service staff came to knock at the door a whole hour before the scheduled check out time.

We booked this hotel strictly for the pool experience. It exceeded all expectations. The only feedback to offer was that we did not receive housekeeping between our 2 nights which was mostly no big deal except our coffee supplies needed replenishing. A quick call took care of it but at 10 pm.

I had asked for an early check-in many times before I arrived but when I arrived there was no record of that that was disappointing so I was up sold a room for $50 a night so that I could do the work I had planned by arriving early. Also the first night there was no maid service much to my surprise for the price I paid there should be made service each and every day I was not told that there would not be. Also in the restaurant for breakfast the seating area was quite dirty with crumbs and just dirt within the creases very noticeable of the booth I was sitting in that was quite an appetizing and I don't expect that for a high-end property

I had asked for an early check-in many times before I arrived but when I arrived there was no record of that that was disappointing so I was up sold a room for $50 a night so that I could do the work I had planned by arriving early. Also the first night there was no maid service much to my surprise for the price I paid there should be made service each and every day I was not told that there would not be. Also in the restaurant for breakfast the seating area was quite dirty with crumbs and just dirt within the creases very noticeable of the booth I was sitting in that was quite an appetizing and I don't expect that for a high-end property

This place was amazing. So beautiful and the perfect place for my birthday! I loved the movie theater and the history as well!

This place was amazing. So beautiful and the perfect place for my birthday! I loved the movie theater and the history as well!

I think it’s ridiculous to charge a resort fee when the pool is also a ‘membership’ club for locals. So as a guest of the hotel the pool is rammed by locals, and I pay an extra fee, not optional, post my booking. Valet parking is $50 / day - which is not clear on the signage. I am not cheap, but I hate the cheeky add ons and overpriced extras when it’s meant to be a grand old hotel. Charge up front, be up front, and maybe people won’t feel like their being grifted post check in.

I think it’s ridiculous to charge a resort fee when the pool is also a ‘membership’ club for locals. So as a guest of the hotel the pool is rammed by locals, and I pay an extra fee, not optional, post my booking. Valet parking is $50 / day - which is not clear on the signage. I am not cheap, but I hate the cheeky add ons and overpriced extras when it’s meant to be a grand old hotel. Charge up front, be up front, and maybe people won’t feel like their being grifted post check in.

Excellent overall place to stay

Excellent overall place to stay

Everything about our visit was great. Pablo, at the front desk, went the extra mile to take care of us when we arrived early. The pool is spectacular, and, although they were a bit understaffed there, the poolside servers were very friendly and helpful. The food at The Preston restaurant was delicious, and our server (Gregory, I think?) was perfect. Even the hotel's convenient store, Feelings, was good; it had everything we needed from extra hydration to medicine.

Excellent!

Very lovely hotel! Staff is generally very kind and it’s in a great location.

Excellent!

Everything about our visit was great. Pablo, at the front desk, went the extra mile to take care of us when we arrived early. The pool is spectacular, and, although they were a bit understaffed there, the poolside servers were very friendly and helpful. The food at The Preston restaurant was delicious, and our server (Gregory, I think?) was perfect. Even the hotel's convenient store, Feelings, was good; it had everything we needed from extra hydration to medicine.

Amazing stay. So many things to do around the area. Valet service is outstanding as well. Would stay again for sure!!!

A landmark hotel that exudes perfection and reminds you of a bygone era in America that you can relive!

Amazing stay. So many things to do around the area. Valet service is outstanding as well. Would stay again for sure!!!

There was a mix up on our reservation. Check in was moved up a day. When I called to find out what was going on the reservation line was horrible they told me it was taken care of. Then when the customer service from hotels.com they said no. It all worked out in the end and a big thank you to Allison and Gaige from Chase park front desk and the hotels. Com man whose name I did not get. They took care of things and were very helpful. Great customer service on that and when we checked in. Comfortable Clean room that we had for the night. Great experience over all. The reservation line on the other hand was not the best. When I asked for names they said “you don’t need one.” That part was horrible customer service. Would recommend this hotel to anyone as far as the hotel it’s self and the stay.

There was a mix up on our reservation. Check in was moved up a day. When I called to find out what was going on the reservation line was horrible they told me it was taken care of. Then when the customer service from hotels.com they said no. It all worked out in the end and a big thank you to Allison and Gaige from Chase park front desk and the hotels. Com man whose name I did not get. They took care of things and were very helpful. Great customer service on that and when we checked in. Comfortable Clean room that we had for the night. Great experience over all. The reservation line on the other hand was not the best. When I asked for names they said “you don’t need one.” That part was horrible customer service. Would recommend this hotel to anyone as far as the hotel it’s self and the stay.

Loved the movie theater

Loved the movie theater

Excellent accommodation

Excellent accommodation

The Case Plaza is my favorite place to stay in St. Louis.

Great staff and service.

Great staff and service.

Enjoyed our stay

The pool was nice with different restaurant options on site.

Enjoyed our stay

The pool was nice with different restaurant options on site.