The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.

The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.

Cleanliness of the room and all the staffs are so polite and friendly.

Cleanliness of the room and all the staffs are so polite and friendly.

Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐

Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐

This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.

This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.

Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.

Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.

Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.

Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.

Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting

Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting

Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly

Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly

The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.

The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.

Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.

Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.

The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.

The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.

Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.

Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.

Nice staff and good location. Actually, it's a very enjoyable experience to stay in the hotel.

Nice staff and good location. Actually, it's a very enjoyable experience to stay in the hotel.

Pool was lovely and happy hour Any time!! Close to everything but download Grab app so easy to get around and cheap

excellent hotel. great breakfast spread and amenities in room.

excellent hotel. great breakfast spread and amenities in room.

Very pleasant and friendly staff. My room had a stuffy smell. The lobby and restaurant was full of mosquitoes. Despite all that, I had a good stay.

Very pleasant and friendly staff. My room had a stuffy smell. The lobby and restaurant was full of mosquitoes. Despite all that, I had a good stay.

Very Good. Exceeded expectation Front desk staff is polite and efficient Rooms are clean and proper Too bad I only stay for 1 night. Will come back if I visit Surabaya again