They no longer have refrigerators, which was really difficult for us. Also, the bed was not comfortable. It was really hard and the bed was very creaky. However, the facility was very nice. The bathroom was great and very clean. The breakfast was excellent. The food was really, really good and everybody was very nice. They could make some improvements to the rooms for comfort level and put back refrigerators because it's very difficult to be out in another country for a week without having a refrigerator.

Everything was great. It’s just nothing around so hard to go out from there.

Disappointing. No airport shuttle as stated on the hotel profile No food available for dinner, only a bar, even at 8pm. We had to walk 15 minutes to find a McDonald’s to eat something. 1 lumpy pillow seems to be the norm in Germany but at least it was a double bed and not two singles pushed together for a change.

Resturang and Bar are closed saturday and sunday

Very clean and friendly

Was really disappointed, that WiFi login had to be requested at reception .... Thats BIG minus. Pro .. is that they have cattle for coffe in the room .... and that there is parking at hotel.

Very good breakfast.

next to airport

They couldn’t find booking. They agreed a VIP upgrade but was given a basic room & lights didn’t work. Receptionists kept reassuring we were in an upgraded room but had to move us because of faulty lights into the upgraded room we should have been in. It’s terrible the staff were not correct in their assertion the original room was an upgrade. I’d add always avoided Best Western’s in the past and will in future.

Very clean, staff was amazing and helpful

Helpful staff and good spacious hotel for longer stay.

Not the one that you see in the photos. Clerk did not speak english, so we could hardly communicate.

Nice hotel in good localosation. Bit old but all facilities were well in order and stay was good. We didnt slept well because pillows were very high, and they used rubbery/foil sheets which make body sweat. On the plus side, they provide water, coffee machines, etc in the rooms which was very pleasant.

Nice clean hotel by the airport easy car parking we arrived late around 23:00 to find the restaurant closed due to COVID-19 restrictions, clean comfortable rooms breakfast was Continental no hot food

rooms and bed are fine... for a night stay when underway perfect. not many facilities.. but bed and room are nice.

Nice near airport

We stayed in this hotel couple is times kn the past. Was lovely clean and very friendly staffed. Now this place is horrible. Bad customer service, Mrs Krug the lady behind the counter had so much attitude We booked a superior room and was offered small double room. After complaining it was changed but Mrs Krug was so rude as she was doing us a favour. After we get keys to the new room it was a disaster too. Room looked like not used in weeks and was dust everywhere. Dirty Smelly towels. Expired hand-wash that stinks. Definitely not a 4star hotel anymore. Only plus point is a secured under ground parking and hotel is closer to Motorway for international travellers. Definitely won't recommend to anyone. Please stay away from this hotel.

It's a great location. The staff is soooo nice. The room was clean.

It’s a clean hotel with prompt service and good value. Nothing fancy, but excellent for what it is.

Best Western Hotel Dortmund Airport is in a great location, has friendly staff, would visit again

As the only German hotel it had wash cloths! Nice. Excellent breakfast, very attentive staff, everyone was very friendly.