Started off well with two young gents at reception- ‘your room is in the old part of the hotel’ - suspect that’s where they put the ‘old’ people - no lift and the stairs a challenge- young man carried our cases up! - ask for a room in new section with lift! - next morning arrived for breakfast at 10.15am (Hotels.com site says until 11.00am!!!) - non finished at 10.00, no one offered a coffee or croissant!! - we explored Dijon returning to room at 3.30pm to find our room had not been serviced, despite reception asking if we wanted this to happen, oui! - returned later in evening to find the door key wouldn’t work - another trip up & down stairs to reception- upon entering the room found one fresh towel & a used one hanging behind the door. (all used towels had been placed in bath tub as requested! -at the bar asked which of the wines offered by glass was local Chardonnay?, neither of the bar staff were sure!!! - same question re Pinot Noir, same outcome!!!! Reception staff were all ‘busy’ and ‘going to speak with Head of this or that - there was a lot of lip service but little genuine focus on the customer- the taxi order was another issue, but I’m exhausted!! We’ve been travelling for 3 weeks in multiple hotels, this was our least favoured experience!! We loved Dijon and we’re On the train to Paris - PS; there is an excellent public multi storey carpark directly across the road from hotel

Started off well with two young gents at reception- ‘your room is in the old part of the hotel’ - suspect that’s where they put the ‘old’ people - no lift and the stairs a challenge- young man carried our cases up! - ask for a room in new section with lift! - next morning arrived for breakfast at 10.15am (Hotels.com site says until 11.00am!!!) - non finished at 10.00, no one offered a coffee or croissant!! - we explored Dijon returning to room at 3.30pm to find our room had not been serviced, despite reception asking if we wanted this to happen, oui! - returned later in evening to find the door key wouldn’t work - another trip up & down stairs to reception- upon entering the room found one fresh towel & a used one hanging behind the door. (all used towels had been placed in bath tub as requested! -at the bar asked which of the wines offered by glass was local Chardonnay?, neither of the bar staff were sure!!! - same question re Pinot Noir, same outcome!!!! Reception staff were all ‘busy’ and ‘going to speak with Head of this or that - there was a lot of lip service but little genuine focus on the customer- the taxi order was another issue, but I’m exhausted!! We’ve been travelling for 3 weeks in multiple hotels, this was our least favoured experience!! We loved Dijon and we’re On the train to Paris - PS; there is an excellent public multi storey carpark directly across the road from hotel

We will definitely plan a return to Dijon and definitely stay here again. Beautiful old building, 5!minute walk to everything, helpful staff and lovely restaurant.

We will definitely plan a return to Dijon and definitely stay here again. Beautiful old building, 5!minute walk to everything, helpful staff and lovely restaurant.

Friendly reception staff who sorted a room problem very quickly and efficiently. Restaurant excellent. Parking illusory

Friendly reception staff who sorted a room problem very quickly and efficiently. Restaurant excellent. Parking illusory

Super friendly and helpful service. Thank you Charlie especially!

Super friendly and helpful service. Thank you Charlie especially!

The TV was not working (no chrome cast), and the shower was not as advertised. It was basically a bathtub with a handheld nozzle you had to hold above your head. They gave us 10% off our bill for the broken TV (they also offered to move us to the next room), but this basically just covered the cost of breakfast (not included).

The TV was not working (no chrome cast), and the shower was not as advertised. It was basically a bathtub with a handheld nozzle you had to hold above your head. They gave us 10% off our bill for the broken TV (they also offered to move us to the next room), but this basically just covered the cost of breakfast (not included).

Amazing bed, lovely decoration, great location

Amazing bed, lovely decoration, great location

This was a lovely hotel for a night's stay en route to Zurich.

This was a lovely hotel for a night's stay en route to Zurich.

It was very close to all of the areas attractions. Staff was helpful and nice. We wish the restaurant was open when we were there.

It was very close to all of the areas attractions. Staff was helpful and nice. We wish the restaurant was open when we were there.

This is such an old historical hotel that has been tastefully and beautifully updated so that the rooms and facilities are top-notch. Beautiful inner courtyard that is used for cocktails was wonderful! Restaurant was wonderful and breakfast was perfect. Staff will do whatever is necessary to make you comfortable. Loved this hotel!

This is such an old historical hotel that has been tastefully and beautifully updated so that the rooms and facilities are top-notch. Beautiful inner courtyard that is used for cocktails was wonderful! Restaurant was wonderful and breakfast was perfect. Staff will do whatever is necessary to make you comfortable. Loved this hotel!

Very little room

Very little room

Had a fabulous stay in a fabulous city. Hotel was perfect with parking garage right across the street. Cost us about 10 Euro for overnight. Hotel was perfect for our visit.

Had a fabulous stay in a fabulous city. Hotel was perfect with parking garage right across the street. Cost us about 10 Euro for overnight. Hotel was perfect for our visit.

New wing with elevator and all the modern conveniences are excellent inside room or outside. Location is perfect . Difference with the old wing, only in absence of elevator. Guests use narrow medieval spiral staircase. Fortunately staff helps with handling of suitcases up and down.

New wing with elevator and all the modern conveniences are excellent inside room or outside. Location is perfect . Difference with the old wing, only in absence of elevator. Guests use narrow medieval spiral staircase. Fortunately staff helps with handling of suitcases up and down.

Staff. Amazing.

Staff. Amazing.

Wonderful old building! Exceptionally friendly staff! Excellent dinner and breakfast!

Wonderful old building! Exceptionally friendly staff! Excellent dinner and breakfast!

Excellent hotel - quiet, not too big, very helpful staff, beautiful surroundings in the very centre of Dijon.

Excellent hotel - quiet, not too big, very helpful staff, beautiful surroundings in the very centre of Dijon.

Wonderful stay! Cool interior and service minded and friendly staff. Perfect location

Wonderful stay! Cool interior and service minded and friendly staff. Perfect location