The Dominican show and pool services

Easy to navigate, close to Ocean World.

The staffing always helpful and concerned, the entertainment at the coliseum with talented performances. I didn't like that the beach area was not clean, lots of plastic cups and water bottles, trash..

The staffing always helpful and concerned, the entertainment at the coliseum with talented performances. I didn't like that the beach area was not clean, lots of plastic cups and water bottles, trash..

Food services

Food service was excellent

Staff doesn’t inform guess about property activities.

Staff doesn’t inform guess about property activities.

The rooms was not up to standard. The ac did not work and I had a leak in my bathroom. the bathroom flood would flood with water and the housekeeper would mop water up and 30mins later it was flooded again

Broken safe, mold in bathroom, dity matress, room smelled like pee, old bed sheets, old bed frame, the bathroom needs a remodeling. There were some mold around the sink area. It looked nothing like the pictures. I was staying at the tropical. Perhaps the other areas are in better shape.

What I liked about the property was how close everything was and the different choices I had to choose from. I didn’t like the fact tht there was no snack bar with food ready, it needed to be ordered. Thanks,

The rooms was not up to standard. The ac did not work and I had a leak in my bathroom. the bathroom flood would flood with water and the housekeeper would mop water up and 30mins later it was flooded again

Broken safe, mold in bathroom, dity matress, room smelled like pee, old bed sheets, old bed frame, the bathroom needs a remodeling. There were some mold around the sink area. It looked nothing like the pictures. I was staying at the tropical. Perhaps the other areas are in better shape.

What I liked about the property was how close everything was and the different choices I had to choose from. I didn’t like the fact tht there was no snack bar with food ready, it needed to be ordered. Thanks,

Locals invade the property when teased with special prices. Most are extremely rude and self centered.

Locals invade the property when teased with special prices. Most are extremely rude and self centered.

We stayed at this resort for 10 days! The first 5 days our bathroom ceiling was leaking and no matter how many times they tried to fix it, it would not work! The check in was fast and lobby has no A/C but is tolerable. Restaurant reservations was smooth and Miss Angelica Hernandez at guest services made every reservation easy for us. The pools were clean but filled with children and kinda noisy! Also the pool hours are strange, they close the pool right when the sun is about to go down at 6.00PM! Also the Expedia representative try to get you to go for a 60 minute ride around property and give you a free gift bag in order to sign you up for their vacation club, but you can always reject them!! Our 2nd 5 days after they changed our room was fantastic and the best part of this resort is the VIP beach access in which we used daily with bar and beautiful cabanas. The buffet was very good and had verities every day, also order to made breakfast, lunch and dinner. Staff were very nice and helpful. Mr. Leo, Expedia rep was great help and very polite gentleman and made sure we had everything we needed!! Also Mr. Dilson at front desk was very polite and helpful, the maid service was also available daily on requests and was very good. Shuttle to take you to other properties around was very prompt and airconditioned! Over all we had a good stay and will return if the price is right.

We stayed at this resort for 10 days! The first 5 days our bathroom ceiling was leaking and no matter how many times they tried to fix it, it would not work! The check in was fast and lobby has no A/C but is tolerable. Restaurant reservations was smooth and Miss Angelica Hernandez at guest services made every reservation easy for us. The pools were clean but filled with children and kinda noisy! Also the pool hours are strange, they close the pool right when the sun is about to go down at 6.00PM! Also the Expedia representative try to get you to go for a 60 minute ride around property and give you a free gift bag in order to sign you up for their vacation club, but you can always reject them!! Our 2nd 5 days after they changed our room was fantastic and the best part of this resort is the VIP beach access in which we used daily with bar and beautiful cabanas. The buffet was very good and had verities every day, also order to made breakfast, lunch and dinner. Staff were very nice and helpful. Mr. Leo, Expedia rep was great help and very polite gentleman and made sure we had everything we needed!! Also Mr. Dilson at front desk was very polite and helpful, the maid service was also available daily on requests and was very good. Shuttle to take you to other properties around was very prompt and airconditioned! Over all we had a good stay and will return if the price is right.

Everything was easy to get to...

Everything was easy to get to...

This property was horrible from the start. Given a room with a shower broken & laying on the floor after a 13 hour airport experience & 100 degree heat. Was given a new room on day 2 & thought that would resolve things however in that room the air conditioning did not work. Later found out thawas the case in alot of the rooms either did not work or were spraying water out like a rain forest. It was sooooo hot & miserable with no air. Impossible to sleep at night. Then th door key quit working everytime you left the room and you had to go back to reception to get a new one or someone to let you in. They were not very wiling to work with anyone to solve any issues to make our stay more comfortable and by they i only mean the front desk. for the most part the rest of the employees were very helpful and friendly but the reception & guest services would not budge an inch to resolve the room situation. My god it was almost a 100 degrees every day and it was impossible to sleep in the room at night . I still cannot understand why they just would not give a different room instead of ruining someones vacation. My daughter ended up getting heat exhaustion from being so overheated for a week . Not how i had envisioned our vacation to go. I work hard for my $s as a single mother & i am deeply upset how my vacation was ruined by choosing this resort. HOPEFULLY they will do the right thing and refund my money so i can take a relaxing vacation like i had planned.

This property was horrible from the start. Given a room with a shower broken & laying on the floor after a 13 hour airport experience & 100 degree heat. Was given a new room on day 2 & thought that would resolve things however in that room the air conditioning did not work. Later found out thawas the case in alot of the rooms either did not work or were spraying water out like a rain forest. It was sooooo hot & miserable with no air. Impossible to sleep at night. Then th door key quit working everytime you left the room and you had to go back to reception to get a new one or someone to let you in. They were not very wiling to work with anyone to solve any issues to make our stay more comfortable and by they i only mean the front desk. for the most part the rest of the employees were very helpful and friendly but the reception & guest services would not budge an inch to resolve the room situation. My god it was almost a 100 degrees every day and it was impossible to sleep in the room at night . I still cannot understand why they just would not give a different room instead of ruining someones vacation. My daughter ended up getting heat exhaustion from being so overheated for a week . Not how i had envisioned our vacation to go. I work hard for my $s as a single mother & i am deeply upset how my vacation was ruined by choosing this resort. HOPEFULLY they will do the right thing and refund my money so i can take a relaxing vacation like i had planned.

I saw a big snake going up the stairs

I saw a big snake going up the stairs

the fact that there was no AC in my daughters room and there was water leaking out from the bathroom so no good at all

Incredible resort

the fact that there was no AC in my daughters room and there was water leaking out from the bathroom so no good at all

Incredible resort

Checking was not organized, there is not free wifi you have to pay extra, running water was intermittent and there was not clear information regarding access to different areas of the resort complex. I liked the a la carte restaurant but the buffet lacked variety.

Nice family vacation!

Check in was a headache!!! Super hot, a huge line and took so long! Food was not good at all! Drinks were watered down! Pool and beach closed early. Not much to do!

Checking was not organized, there is not free wifi you have to pay extra, running water was intermittent and there was not clear information regarding access to different areas of the resort complex. I liked the a la carte restaurant but the buffet lacked variety.