Beautiful area

Beautiful area

The staff was exceptional

The staff was exceptional

Stunning beach front location: 3 lovely pools and good breakfast buffet.

Stunning beach front location: 3 lovely pools and good breakfast buffet.

Hotel in remote place so need transport or rely on hotel shuttles. Staff friendly and quite a few new young staff. Due to it being on side of cliff steps need to be taken no matter where you want to go. Prices for food and drink expensive considering they also add 10% service charge then 7% tax on top, even the free drinks in happy hour. Food in restaurant overpriced and not very good quality for price. (Ate there 3 times in 28 days) went to the beach bar 5 mins along beach. Sun loungers in poor condition and only a few around upper pools (4 to 6) rooms need upgrading, had them out 3 times to get aircon working properly and had to buy own hairdryer after requesting the one in room be changed twice and nothing. Seems that they use any chance to charge extra for shuttles when less than 4 people but dont reduce cost when full, Policy doesnt make sense. Lovely views let down by facilities.

Hotel in remote place so need transport or rely on hotel shuttles. Staff friendly and quite a few new young staff. Due to it being on side of cliff steps need to be taken no matter where you want to go. Prices for food and drink expensive considering they also add 10% service charge then 7% tax on top, even the free drinks in happy hour. Food in restaurant overpriced and not very good quality for price. (Ate there 3 times in 28 days) went to the beach bar 5 mins along beach. Sun loungers in poor condition and only a few around upper pools (4 to 6) rooms need upgrading, had them out 3 times to get aircon working properly and had to buy own hairdryer after requesting the one in room be changed twice and nothing. Seems that they use any chance to charge extra for shuttles when less than 4 people but dont reduce cost when full, Policy doesnt make sense. Lovely views let down by facilities.

Very good moment at Centara

Very good moment at Centara

Staircation in a middle of a jungle. Very quiet and secluded spot. There are not too many options of eating outside of the resort. The pool had no lounge chairs.

Staircation in a middle of a jungle. Very quiet and secluded spot. There are not too many options of eating outside of the resort. The pool had no lounge chairs.

Upon arrival at Centara Villas, where we had booked for 28 nights plus a further room for 14 nights, we were shown to our villa, the villa was small, smelt of damp and hardly any storage for our 3 suitcases as we were on a 2 month trip. We were eventually given an upgraded room but for an extra 500baht per night. The new villa was slightly bigger but during our stay we had to have the noisy air con unit looked at 3 times. Requested a new hairdryer which was useless twice and despite being told it would be never was and my wife went out a purchased her own. The sunbeds were old and either rusty or the plastic ones would leave white bits all over you and the covers were worn and sagging. We ate at the overpriced restaurant 3 times in the first week and due to the poor quality of the food ate at the beach bar nearby or elsewhere every other night. Drinks were expensive compared to elsewhere and happy hour buy one get one free, you had to pay the service charge and tax on the free drink, so it wasnt free at all. Never came across this at the other hotel or bars we visited. The hotel is slightly isolated and unless you have your own transport the use of there shuttle service was needed or taxi service at an extra cost which would increase if there were less than 4 booked on it. The whole grounds were on side of hill so numerous steps encountered to get around. Staff friendly but appeared under staffed, hotel needs money spent on it as facilities in poor state. Recommended NO.

Upon arrival at Centara Villas, where we had booked for 28 nights plus a further room for 14 nights, we were shown to our villa, the villa was small, smelt of damp and hardly any storage for our 3 suitcases as we were on a 2 month trip. We were eventually given an upgraded room but for an extra 500baht per night. The new villa was slightly bigger but during our stay we had to have the noisy air con unit looked at 3 times. Requested a new hairdryer which was useless twice and despite being told it would be never was and my wife went out a purchased her own. The sunbeds were old and either rusty or the plastic ones would leave white bits all over you and the covers were worn and sagging. We ate at the overpriced restaurant 3 times in the first week and due to the poor quality of the food ate at the beach bar nearby or elsewhere every other night. Drinks were expensive compared to elsewhere and happy hour buy one get one free, you had to pay the service charge and tax on the free drink, so it wasnt free at all. Never came across this at the other hotel or bars we visited. The hotel is slightly isolated and unless you have your own transport the use of there shuttle service was needed or taxi service at an extra cost which would increase if there were less than 4 booked on it. The whole grounds were on side of hill so numerous steps encountered to get around. Staff friendly but appeared under staffed, hotel needs money spent on it as facilities in poor state. Recommended NO.

Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant. Plenty of choice on the breakfast buffet and the lunch and Evening menus. Can highly recommend.

Superb location. Peace and quiet, attentive staff especially Puki and Mam in the restaurant. Plenty of choice on the breakfast buffet and the lunch and Evening menus. Can highly recommend.

Staff was very friendly and helpful but it is not a location for people with trouble climbing stairs since the resort is built against the hillside

Staff was very friendly and helpful but it is not a location for people with trouble climbing stairs since the resort is built against the hillside

We booked a pool suite villa, and overall, we were pleased. Pool was fairly well maintained, though the rainy days brought a lot of leaves in bits into the pool (we easily scooped them out). The real issue is just...the stairs. My husband recently had a knee injury and there was just no getting around the stairs on the property. It was about 150 to the pool, restaurant, etc and no way to get around it by golf cart or anything. We did have a lovely time at the spa for a couples massage. And the food was generally good and plentiful. We ordered room service to avoid the long journey up and down. BTW -- it's pretty far from things -- there's nothing walkable nearby. But the staff couldn't have been nicer, super helpful to the best of their abilities.

We booked a pool suite villa, and overall, we were pleased. Pool was fairly well maintained, though the rainy days brought a lot of leaves in bits into the pool (we easily scooped them out). The real issue is just...the stairs. My husband recently had a knee injury and there was just no getting around the stairs on the property. It was about 150 to the pool, restaurant, etc and no way to get around it by golf cart or anything. We did have a lovely time at the spa for a couples massage. And the food was generally good and plentiful. We ordered room service to avoid the long journey up and down. BTW -- it's pretty far from things -- there's nothing walkable nearby. But the staff couldn't have been nicer, super helpful to the best of their abilities.

Very cosy location and the bungalow style rooms are nice. Pool area is plentiful and overall good hotel. If you need a bit more quiet place and is the type that likes to swim in the pool this will suit you well. However the beach is very disappointing, we literally couldn't swim one single day due to poor quality. It's full of rocks and not suitable for swimming. If you head a bit longer out to the sea the hotel told us to not go further as there are jellyfish there. On the good side, the hotel has shuttle service (for a fee) to take you either to Lamai Beach or Chaweng Beach. On the food side its not on part with what I've expected from this type of hotel. Expensive given the fact what you get in terms of taste. The room is quite good and fairly clean, showers are always a problem as it's not being kept as clean as I expect.

Very cosy location and the bungalow style rooms are nice. Pool area is plentiful and overall good hotel. If you need a bit more quiet place and is the type that likes to swim in the pool this will suit you well. However the beach is very disappointing, we literally couldn't swim one single day due to poor quality. It's full of rocks and not suitable for swimming. If you head a bit longer out to the sea the hotel told us to not go further as there are jellyfish there. On the good side, the hotel has shuttle service (for a fee) to take you either to Lamai Beach or Chaweng Beach. On the food side its not on part with what I've expected from this type of hotel. Expensive given the fact what you get in terms of taste. The room is quite good and fairly clean, showers are always a problem as it's not being kept as clean as I expect.

Rooms were good but facilities run down and pools old. Beach had stray dogs and a cheap looking buffet set up. Pool chairs often dirty and ashtrays full. Not nice. Need to reasonably fit to get around as its a journey via steps and paths everywhere. Car park is far from your room. Overall ok but wouldn’t stay there again.

We stayed for one night and we had an ocean view king villa which we loved. We wished we could have stayed longer. The restaurant meal was tasty

We stayed for one night and we had an ocean view king villa which we loved. We wished we could have stayed longer. The restaurant meal was tasty

Our rooms were amazing from the minute we entered them. We had a wedding that weekend and from the moment we arrived, they made it quite enjoyable. Will book again with them.

Our rooms were amazing from the minute we entered them. We had a wedding that weekend and from the moment we arrived, they made it quite enjoyable. Will book again with them.

Everything was great except the fact that there are too many stairs and you would have to walk up and down. Cannot take older mums and dads. They need to figure out small motor bike carts to ferry people and luggage up and down.

The resort was beautiful and in a lovely, quiet location. All of the staff were so friendly and attentive. We really could not have had a better stay - thank you.

Great views, lovely beach however remote location with the nearest shop not even in walking distance. Lots of steps to your room so can be tiring depending on your room location. We stayed for 3 days and unfortunately our towels were. It changed at all. If you leave a ‘green day’ sign on the door you should get a £ voucher which we never received and when we asked reception why not they said the sign was not displayed even though every time it was put back in our room on the table. We went to the bar for a beer and was still charged a 10% service charge plus tax.

Hotel staff were very friendly. The spa was great. It was a nice facility and their services great. This is not a location for people with bad knees or who get short of breath quickly. There are a lot of stairs and the resort can be very confusing to get around. The hotel needs to improve on their signage and provide guests with a map. The restaurant was very disappointing. The same menu was used for lunch, dinner and the bar. It would have been nice if they had more variety and the quality of the prepared dishes was very poor. The squid and scallops were over cooked and rubbery. The pizza dough was terrible. The buffets were so so. They also need to do something about all of the flies. Yes, it’s normal to have flies in outdoor seating areas, but there would be 20-30 flies sitting on tables that had no food, let alone the constant swarming around those eating. And if there were that many flies where we ate, what did the kitchen look like? Therefore, the restaurant is the biggest area needing attention, and because the hotel is remotely located, there aren’t easy alternatives near by. Warning on the beaches in Ko Samui... the summer is low tide during the day, and this hotel has a very rocky beach front during low tide. There are only two tides a day here. During the winter months, it’s high tide, which is fine at this hotel as they have an extensive beach. Pools were nice with only the main pool staying consistently crowded. Overall nice with room for some improvement.

This property is beautiful. The staff are amazing and if you are looking for quiet, out of the hustle and bustle - this resort is for you. Everything is at your fingertips and if you want to go into town it is a short trip away. You must love stairs! BUT they keep you fit at least!