The hotel is probably one of the best in alex, and we have previously stayed in sunrise Tucana in makadi and Sharm. The overall hotel is lovely with the beach facilities and pool. When we arrived the room was ‘ready’ however it was dirty, hair, nuts on the floor and dust around the bed and back of the door. Which I had to ask housekeeping to go over. We have a 10pm the old so cleanliness is top of my priority. The bathrooms always smelled but I think this is Alexandria not the hotel only. The private is large and enough space for guests with chez longs included. However the beach service was very limited and when asking for a drink it would take 15-20mins to arrive as they would collect everyone’s order and prepare all at same time. I used the gym which was okay - again needs cleaning and some health and safety measurements as treadmills were falling apart. Hotel breakfast had a good variety but the size of the hall for the amount of guests is not spacious enough- I felt very claustrophobic. The food wasn’t 5* usually you can expect to see a good variety of fruits, smoked salmon, plant based milks, healthier corner but unfortunately none of that and when they did have low fat yogurt on one day it was very warm and watery. I didn’t feel the buffet was hygienic The thing is generally in Egypt when You complain then you get good service and attention to detail but we don’t want to complain in the first place. This also happened at Tucana sunrise and sharm resorts.

The staff is very helpful and welcoming, the rooms are spacious and it has its own private beach

Great hotel with a beautiful Nile River view from the balcony. A bit noisy in the late evening however.

Great hotel with a beautiful Nile River view from the balcony. A bit noisy in the late evening however.

Excellent hotel

Absolutely 5 star

Excellent hotel

My family and I really tried to enjoy it here. There are no elevators, we had a suite on the 3rd floor and carried a baby and stroller up and down the stairs for 10 days (along with luggage and bags on some days). This does not include the stairs to get through the hotel and to our building. They charge for lost keys, towel keys, towels and probably anything else you can think of that is not returned. Cleaning is mediocre. Food is ok but service in the restaurant takes a really long time. The pool is nice. Security is really nice and friendly. We would not stay here again.

amazing hotel resort great staff amazing food and well presented restaurants and cafe great gym & spa very comfortable bed beautiful seaview

Loved the property and the service. Everyone was very kind and we had a great time!

I loved the welcome we got, always ready for any service.

Loved the property and the service. Everyone was very kind and we had a great time!

I loved the welcome we got, always ready for any service.

Staff very friendly. Clean property with great views. Room very comfortable and inviting.

Staff very friendly. Clean property with great views. Room very comfortable and inviting.

Very friendly Staff, excellent location great team all around.

Very friendly Staff, excellent location great team all around.

The bracelet was unique

The bracelet was unique

It was a perfect getaway

It was a perfect getaway

Check in took much time like 2 hours and we were staying one night only and check out was only till 1pm and they called to follow up several times, room wasn’t clean, full of sand on the floor. Location is awesome, they should make guests more comfortable compared to the price they take.

Check in took much time like 2 hours and we were staying one night only and check out was only till 1pm and they called to follow up several times, room wasn’t clean, full of sand on the floor. Location is awesome, they should make guests more comfortable compared to the price they take.

one of the best in Alexandria, the staff is very helpful and accommodating - Thank you for everything

Friendly staff, clean place and good food and it’s close to everything

Friendly staff, clean place and good food and it’s close to everything

I loved this property. The reception staff greeted us with open arms, they were very professional, nice and friendly. The hotel is very clean and tidy, it always smells good around the reception area. I would definitely pay this hotel another visit whenever i’m in Alexandria!

I loved this property. The reception staff greeted us with open arms, they were very professional, nice and friendly. The hotel is very clean and tidy, it always smells good around the reception area. I would definitely pay this hotel another visit whenever i’m in Alexandria!

Everything was great staff everything

Everything was great staff everything

The staff are so nice and polite and the hotel is tidy but they need to stop controlling the price and making the hotel seem like it’s fully booked when it’s not so they can overcharge customers.

The staff are so nice and polite and the hotel is tidy but they need to stop controlling the price and making the hotel seem like it’s fully booked when it’s not so they can overcharge customers.