They need more food options onsite, meals were really difficult with the limited offerings. Also, more towels and robe change out stations - it was like carrying around soggy dogs

They need more food options onsite, meals were really difficult with the limited offerings. Also, more towels and robe change out stations - it was like carrying around soggy dogs

So many things about Murrieta Hot Springs is 5-star. The hot springs, the wellness part, the facility and how they harvest the mineral water at different temperatures is amazing. The adorable room gifts are thoughtful. But it is overshadowed by really bad hotel operations and service. I was an overnight guest for the weekend. I arrived at 2:30 and stood in line at the reception behind 2 parties (two couples) and it took almost 30 minutes for me to get to the desk. I’m informed that my room isn’t ready, I can start using the hot spring facilities as I await a phone call when my room is ready as check-in time is 4pm. After 1.5 hours still no call. At 4:38 I have to call the resort guest services and I am told my room isn’t ready. I emphatically explain that I need to get into my room as I’m soaking wet and need to make a winery tasting as all the Temecula wineries close at 6:00pm. They locate an available room and beckon me to the reception to program my wristband room keys. I spend another 30 minutes behind 4 parties trying to check in and as a result don’t arrive to my room until well after 5pm and consequently miss my wine tasting in Temecula 23 minutes away as the door shut on my face as I walk up. The walls of the rooms are thin, we heard everything that the romantic couple was doing next door. So if you are coming for relaxation, make sure you don’t make any plans outside of soaking in the resort because like me, you will burn 1+ hours in the check in/out process.

So many things about Murrieta Hot Springs is 5-star. The hot springs, the wellness part, the facility and how they harvest the mineral water at different temperatures is amazing. The adorable room gifts are thoughtful. But it is overshadowed by really bad hotel operations and service. I was an overnight guest for the weekend. I arrived at 2:30 and stood in line at the reception behind 2 parties (two couples) and it took almost 30 minutes for me to get to the desk. I’m informed that my room isn’t ready, I can start using the hot spring facilities as I await a phone call when my room is ready as check-in time is 4pm. After 1.5 hours still no call. At 4:38 I have to call the resort guest services and I am told my room isn’t ready. I emphatically explain that I need to get into my room as I’m soaking wet and need to make a winery tasting as all the Temecula wineries close at 6:00pm. They locate an available room and beckon me to the reception to program my wristband room keys. I spend another 30 minutes behind 4 parties trying to check in and as a result don’t arrive to my room until well after 5pm and consequently miss my wine tasting in Temecula 23 minutes away as the door shut on my face as I walk up. The walls of the rooms are thin, we heard everything that the romantic couple was doing next door. So if you are coming for relaxation, make sure you don’t make any plans outside of soaking in the resort because like me, you will burn 1+ hours in the check in/out process.

Unfortunately when we returned from our event at 10:00pm our key didn’t work to get into our room. We called the front desk numerous times but couldn’t reach anyone. Finallly after 20 minutes someone answered their main line. The person who assisted us said that this tends to happen.

Unfortunately when we returned from our event at 10:00pm our key didn’t work to get into our room. We called the front desk numerous times but couldn’t reach anyone. Finallly after 20 minutes someone answered their main line. The person who assisted us said that this tends to happen.

Love it here.

Nice property still developing, walkway lighting and landscaping are a work in progress, rooms are lovely staff is very friendly and helpful