Clean hotel with helpful staff

Clean hotel with helpful staff

Overall a good place to stay. HOWEVER, I was not allowed to check in until 4:45 PM which was a major issue. I had booked the hotel partially due to the 3pm check-in because I had an event and needed to get there at a certain time. My 4 kids were forced to use the lobby bathroom to change and get ready all the while being told by the front desk that it was because our room was 'handicap accessible' and needed to be cleaned. They had been fully booked the night before and were running behind on their cleaning. I would think that these rooms would be PRIORITIZED in order to not keep a disabled person waiting in the lobby for almost 2 hours. My daughter had been in a car accident and had difficulty walking. They kept making excuses and didn't offer up any sort of help to make the situation better. I fail to see how their lack of efficiency in doing their jobs should be my problem and I'd really like them to know I was NOT HAPPY. I made it very clear that I was not pleased (politely I might add), yet, the staff continued to make excuses but not offer any sort of help. Thankfully, my kids are troopers and didn't just went with it and made the best of the situation. I will never be coming back to this hotel needless to say.

Overall a good place to stay. HOWEVER, I was not allowed to check in until 4:45 PM which was a major issue. I had booked the hotel partially due to the 3pm check-in because I had an event and needed to get there at a certain time. My 4 kids were forced to use the lobby bathroom to change and get ready all the while being told by the front desk that it was because our room was 'handicap accessible' and needed to be cleaned. They had been fully booked the night before and were running behind on their cleaning. I would think that these rooms would be PRIORITIZED in order to not keep a disabled person waiting in the lobby for almost 2 hours. My daughter had been in a car accident and had difficulty walking. They kept making excuses and didn't offer up any sort of help to make the situation better. I fail to see how their lack of efficiency in doing their jobs should be my problem and I'd really like them to know I was NOT HAPPY. I made it very clear that I was not pleased (politely I might add), yet, the staff continued to make excuses but not offer any sort of help. Thankfully, my kids are troopers and didn't just went with it and made the best of the situation. I will never be coming back to this hotel needless to say.

It was a nice place overall, but little things made it just an okay stay. Beds were awesome. So comfy! Later checkout than other hotels, and a really decent breakfast. However, that being said, the shower was low pressure, no big, but the lights in the bathroom were motion sensitive, so after being in the shower 15 minutes, it turned itself off. The shower also whined while running, which again, no big, but when both rooms on either side of us had the same issue at 7 am, it was not a great way to wake up. We were in the second floor and apparently right beneath the water pipes because we could hear every single time someone flushed a toilet, like we were in then basement or something. We were gathering our stuff to checkout and looking under tables/couch for lost toys, and found someone’s nicotine vape under the couch. We went to the pool with our kids and it was supposed to be open until 10. At 9:52, without warning, the lights turned off in the room, leaving the pool lights. At 9:56, again without warning, all the lights were turned off and we were left in pitch darkness with 2 other families. Construction was being done in the parking lot and machines were making noises (back up beeping and large machinery moving) around 5 am on a Saturday. Construction equipment being in the parking lot made parking inconvenient. Someone blocked a stairwell door with a luggage cart and stairwell doors were propped open.

It was a nice place overall, but little things made it just an okay stay. Beds were awesome. So comfy! Later checkout than other hotels, and a really decent breakfast. However, that being said, the shower was low pressure, no big, but the lights in the bathroom were motion sensitive, so after being in the shower 15 minutes, it turned itself off. The shower also whined while running, which again, no big, but when both rooms on either side of us had the same issue at 7 am, it was not a great way to wake up. We were in the second floor and apparently right beneath the water pipes because we could hear every single time someone flushed a toilet, like we were in then basement or something. We were gathering our stuff to checkout and looking under tables/couch for lost toys, and found someone’s nicotine vape under the couch. We went to the pool with our kids and it was supposed to be open until 10. At 9:52, without warning, the lights turned off in the room, leaving the pool lights. At 9:56, again without warning, all the lights were turned off and we were left in pitch darkness with 2 other families. Construction was being done in the parking lot and machines were making noises (back up beeping and large machinery moving) around 5 am on a Saturday. Construction equipment being in the parking lot made parking inconvenient. Someone blocked a stairwell door with a luggage cart and stairwell doors were propped open.

Place was very nice

Great breakfast variety

And the hotel is very clean and the staff was very helpful and kind. Will most definitely visit again.

And the hotel is very clean and the staff was very helpful and kind. Will most definitely visit again.

Place was very nice

Very good

Very good

everything was good and clean staff was friendly breakfast was really good and fresh.

Room was nice.

Room was nice.

Every was great!!! I’ll be back 😍

Every was great!!! I’ll be back 😍

everything was good and clean staff was friendly breakfast was really good and fresh.

Staff was amazing and nice. The property around the building needs a fresh coat of paint and this place would be 10/10. Everything was on point and really enjoyed my stay.

Staff was amazing and nice. The property around the building needs a fresh coat of paint and this place would be 10/10. Everything was on point and really enjoyed my stay.

My biggest complaint was that the hotel offered food but it was next to inedible. We got in late and ordered pizza and parmesan fries. Instead of trying to find a local pizza joint, we saw we could order right from them. Well the pizza was personal size, served hard as a rock with a sawdust flavor crust. It literally tasted like some thrift store pizza. The fries were of a small portion and seemed to be air fried to a crisp with shredded parm thrown on top. I really wanted a refund bc we threw it out. Breakfast the next morning was worse. My husband and daughters said the only thing edible were the sausage links. If you're going to offer food, and especially charge alot for it, it should be edible at the least. Otherwise, just have some menus from local spots available in each guest room. I travel often and really don't complain but this time I felt it necessary. This was my first time at a Hyatt hotel. The hotel itself was very clean and front desk staff at check in were pleasant. But the food quality was just nasty.

Great experience! No complaints!

Great experience! No complaints!

Nice stay

Nice stay

Easy to get to property. Close to mall or stores on Hall Road

Easy to get to property. Close to mall or stores on Hall Road

Rooms were nice size and clean.

Rooms were nice size and clean.

When I arrived to check in there was a sign up at the desk that they hap stepped away and would “be back shortly.” Had to stand there for quite a while until someone came to check us in. Room wasn’t super clean (candy from last guest was on the counter, stains in toilet) and the remote for the TV didn’t work. Just an overall very sub par experience.

When I arrived to check in there was a sign up at the desk that they hap stepped away and would “be back shortly.” Had to stand there for quite a while until someone came to check us in. Room wasn’t super clean (candy from last guest was on the counter, stains in toilet) and the remote for the TV didn’t work. Just an overall very sub par experience.