Condition of room was deplorable: mold on shower curtain, broken fiberglass on bottom of bathtub, broken bathroom door, visible rust on bathroom fixtures, broken toilet paper holder, 3 inch divot under carpet near desk, a/c loud and musty odor.

Condition of room was deplorable: mold on shower curtain, broken fiberglass on bottom of bathtub, broken bathroom door, visible rust on bathroom fixtures, broken toilet paper holder, 3 inch divot under carpet near desk, a/c loud and musty odor.

Checkin was ok. The person didn’t really tell us anything about the property, WiFi, or anything. They did come to our room as the WiFi didn’t work and offered to move us. Very friendly after we mentioned a couple issues. Phone didn’t work, toilet paper holder broken, spiders in room.

When we checked in and got to the room, it was uncleaned and unmade. However, front desk fixed issue immediately. Moved us to another room and everything good after that.

When we checked in and got to the room, it was uncleaned and unmade. However, front desk fixed issue immediately. Moved us to another room and everything good after that.

Checkin was ok. The person didn’t really tell us anything about the property, WiFi, or anything. They did come to our room as the WiFi didn’t work and offered to move us. Very friendly after we mentioned a couple issues. Phone didn’t work, toilet paper holder broken, spiders in room.

Great place to stay

Great place to stay

Convenient for our needs. Room was spacious.

Convenient for our needs. Room was spacious.

I chose the Garden Inn because of past experiences of lovely breakfasts in a relaxed atmosphere where I could treat guests to lovely service and food. That is no longer. The atmosphere is no longer welcoming and the food is no longer good.

I chose the Garden Inn because of past experiences of lovely breakfasts in a relaxed atmosphere where I could treat guests to lovely service and food. That is no longer. The atmosphere is no longer welcoming and the food is no longer good.

Had a great stay. Place was clean and staff was super friendly. Very convenient spot next to the dunes. Would stay again

Had a great stay. Place was clean and staff was super friendly. Very convenient spot next to the dunes. Would stay again

Nice and quiet property. I liked the breakfast served at the table. Also, the reusable plates and silverware are environment-friendly as compared to the garbage production using disposable plates that most hotels do. The gym could use a bit cleaning, though.

Nice and quiet property. I liked the breakfast served at the table. Also, the reusable plates and silverware are environment-friendly as compared to the garbage production using disposable plates that most hotels do. The gym could use a bit cleaning, though.

Bathroom/ tub not clean. Broken blinds. Smelled dirty.

Bathroom/ tub not clean. Broken blinds. Smelled dirty.

I recently traveled to the area for a family funeral from California. chose this location because it had a bathtub and that was a necessity for me. I could have picked a more economical hotel in the area but it only offered a shower. The Hilton had a fire in the broiler room which resulted in no hot water for over 36 hours. I contacted the staff and they continued to tell me the water would be on in a couple of hours several different times. My two night stay was awful and very unsanitary. After speaking with Tim, the manager, I was reassure that they would be refunding me but no refund was ever issued. Tim expressed reassurance that he sent an email and that the refund would be granted. However, two weeks later still no refund or contact from the Hilton. This is unacceptable customer service from a company that I previously respected. Shame on them for not completing their promise to make things right.

I recently traveled to the area for a family funeral from California. chose this location because it had a bathtub and that was a necessity for me. I could have picked a more economical hotel in the area but it only offered a shower. The Hilton had a fire in the broiler room which resulted in no hot water for over 36 hours. I contacted the staff and they continued to tell me the water would be on in a couple of hours several different times. My two night stay was awful and very unsanitary. After speaking with Tim, the manager, I was reassure that they would be refunding me but no refund was ever issued. Tim expressed reassurance that he sent an email and that the refund would be granted. However, two weeks later still no refund or contact from the Hilton. This is unacceptable customer service from a company that I previously respected. Shame on them for not completing their promise to make things right.

With it being so expensive it was probably the worst hotel I've ever stayed it. The beds were hard and the pillows smooshed down to paper thin. For being $300 a night you could actually have a continental breakfast

With it being so expensive it was probably the worst hotel I've ever stayed it. The beds were hard and the pillows smooshed down to paper thin. For being $300 a night you could actually have a continental breakfast

Close to everything.

Close to everything.

No hot water hotel wouldn't give discount

Super clean and friendly

No hot water hotel wouldn't give discount

Super clean and friendly

Was nice and quiet.

Was nice and quiet.

Best place to stay in the area. 15 minutes from the national park and state park. Near coffee shops and a few eateries.

Best place to stay in the area. 15 minutes from the national park and state park. Near coffee shops and a few eateries.