Stayed one night for early flight the next day. Nothing glamorous about this hotel. Room was clean, bathroom was fine. Pool was chilly and hot tub was not working/taped off. Close to some stores and places to eat as well as a restaurant on site. Airport shuttle was great as was the driver.

The elevator was out from saturday and was never repaired by the time we left monday. I was traveling with my elderly mother and aunt and had to climb 3 flights of stairs several times a day.

The elevator was out from saturday and was never repaired by the time we left monday. I was traveling with my elderly mother and aunt and had to climb 3 flights of stairs several times a day.

This hotel description talked a lot about luxury. There was NOTHING luxurious about this dump. I came here to relax. Key selling point was the hot tub. However, shortly after i checked into my room on the 5th floor, the elevator malfunctioned. I say ELEVATOR singularly since the second elevator has allegedly not worked for a year (I heard staff talking). It remained broken for the duration of my stay. I have a disability. So I either had to stay trapped on the 5th floor, or use the stairs. I had no choice a couple of times, and very painfully trudged the stairs. Otherwise I was in a "luxurious" prison cell on the 5th floor. The staff were useless - except for the 2 ladies on the night shift. The evening staff were lazy and useless. I had food doordashed and it was left in the lobby. I called the desk and they said they would bring it right up. A half hour later, I called again and the "ginger" supervisor finally brought my now cold food to my room. There is no excuse for such lousy service. This hotel is not "luxurious." The room was nothing special. The description on hotels.com mentioned "bathrobes" in the rooms. The staff said there have never been bathrobes. Hotels.com should remove the obvious false advertising from the hotel's listing. I spent extra money for comfort and luxury, and would have been better served at a Red Roof or a Motel 6. This Marriott is an embarassment.

This hotel description talked a lot about luxury. There was NOTHING luxurious about this dump. I came here to relax. Key selling point was the hot tub. However, shortly after i checked into my room on the 5th floor, the elevator malfunctioned. I say ELEVATOR singularly since the second elevator has allegedly not worked for a year (I heard staff talking). It remained broken for the duration of my stay. I have a disability. So I either had to stay trapped on the 5th floor, or use the stairs. I had no choice a couple of times, and very painfully trudged the stairs. Otherwise I was in a "luxurious" prison cell on the 5th floor. The staff were useless - except for the 2 ladies on the night shift. The evening staff were lazy and useless. I had food doordashed and it was left in the lobby. I called the desk and they said they would bring it right up. A half hour later, I called again and the "ginger" supervisor finally brought my now cold food to my room. There is no excuse for such lousy service. This hotel is not "luxurious." The room was nothing special. The description on hotels.com mentioned "bathrobes" in the rooms. The staff said there have never been bathrobes. Hotels.com should remove the obvious false advertising from the hotel's listing. I spent extra money for comfort and luxury, and would have been better served at a Red Roof or a Motel 6. This Marriott is an embarassment.

Room is dirty broken nosiy, there were insects. Missing furniture and leaky bathroom. Amenities pool was dirty and green. Staff were friendly check was easy but overall not worth the money and it ruins the brand name Mariott

The pool and the kind ppl

I specifically chose this hotel to stay the night before my flight so I could be shuttled to and from the airport and leave my car parked at the hotel. When I arrived, there were 3 people at the desk, so I don't know why they had such a difficult time checking me in. When I double checked to make sure they were giving me a ride to the airport in the morning they told me it was $10/ day. I told them I had already paid. They had to call somewhere to see if this was true. My flight left at 6 am. They don't make coffee until 7 am in the morning, so I couldn't even have a cup of coffee in the morning. Seems like the 3 desk agents are not too busy to make a pot of coffee. Upon my return to the airport, which they knew when I was coming back because it is asked during the original booking; I called for my shuttle ride back to my car. My flight arrived at Roc airport at 11:52 pm. I called and a woman answered and laughed at me, telling me their shuttle stops running at midnight. When I questioned why I was never told this a week ago when I had checked in, she got snotty and told me "She'd see me when I found a ride back". and HUNG UP THE PHONE. Left me stranded at the airport, while my car was 10 miles away. This hotel is NOT convenient to the airport and should NOT have the word airport included in its name. I will be filing a formal complaint and will demand to be reimbursed for the total cost as this place was stuff nightmares are made of. Kathy