this unit was overall dated and it surely smelled like it. the area was so bad, there was no soap provided and the towels and bedding were so old and musty. Apart from this the staff was unnecessarily rude on the phone. And the check in lady insisted on charging us more for our room because my father was helping us bring in luggage and that counted as an extra charge because it was more than two people in the room

this unit was overall dated and it surely smelled like it. the area was so bad, there was no soap provided and the towels and bedding were so old and musty. Apart from this the staff was unnecessarily rude on the phone. And the check in lady insisted on charging us more for our room because my father was helping us bring in luggage and that counted as an extra charge because it was more than two people in the room

Nasty

Nasty

The room was dirty and paint and sheetrock was coming down in the bathroom plus they need to spray for roaches

The room was dirty and paint and sheetrock was coming down in the bathroom plus they need to spray for roaches

not clean smells so old..TV doesnt even work and ice machine had no ice they took advantage of weekend graduations to charge more this room was horrible..no climate control!!!!!!!!!!!!!

not clean smells so old..TV doesnt even work and ice machine had no ice they took advantage of weekend graduations to charge more this room was horrible..no climate control!!!!!!!!!!!!!

Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.

Unable to connect to wifi from second building. TV doesn’t work. Stained towels and sheets. Worst of all, there is no exhaust in restrooms.

I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.

I challenge San Marcos Inn to display any signage or driveway that proves their location at the address they claim. I drove past half a dozen times before giving up and returning to Austin. The ONLY driveway close to the location was at 1505 N 135. A home and commercial remodeling service. I walked North and South from their parking lot and saw NOTHING resembling an Inn, hotel or motel.

During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!

During the recent and terrible Texas winter storm, I was already without power and water in Austin for 3 days. With what little phone power I had left, I saw this hotel open online so I booked their “last” room blindly hoping they had power and were open. Unfortunately, we arrived and the hotel says “NO VACANCY.” Cindy at the front desk said the hotel and surrounding area did not have power and they weren’t taking anyone because they had no way of checking me in without power. She stated to my family and myself that once they got power and their phone’s working that we would be issued a refund but I’d have to get it through hotels.com. So I drove back through the storm to Austin because we couldn’t find anywhere else to stay. Later that night, Hotels.com couldn’t get in contact with the hotel and said they couldn’t give me a refund until they confirmed it with them. Once hotels.com was finally able to contact the hotel, days later, the hotel is now saying the power returned 20 min later and I could’ve come back to stay. AND they don’t issue refunds! ...I NEVER even told them my name when I arrived. How do they know what time I arrived and if the power returned when they said it did? Secondly, they still didn’t have a working phone for the remainder of the night so I had no way of knowing the power returned! I would listen to all of the horrible reviews of this place. These people are terrible and are stealing money from innocent families!!

Expedia took my money and San Marcos Inn had no rooms available, no electricity or water. I want a FULL REFUND.

Expedia took my money and San Marcos Inn had no rooms available, no electricity or water. I want a FULL REFUND.

Great place with friendly staff was a really nice stay

Great place with friendly staff was a really nice stay

not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place

not bad at all for the price , when u walk in the lobby its smells bad of curie and other foods .. smells bad but other wise its a good place

The bed sheet were dirty and the rooms smelled foul.

The bed sheet were dirty and the rooms smelled foul.

Tv was turning off and on all throughout the stay.

Tv was turning off and on all throughout the stay.

There was no continental breakfast. Very disapointed

I wouldn't call it a stay. I would call it bad busines. So the day I wanted to stay, i booked a room a bit late like maybe 6pm. I get there around 7. Also to mention as for handicap parking, it isnt that good. If you are on a wheelchair and aren't careful, you can roll all the way back. So anyways, I booked a handicap room. I get there so I can check in. The lady then tells me that there aren't any handicap rooms. I would be fine with any downstairs at this point at least. She then says the rooms are too small. I wasn't mad and said that I would have to get my money back through expedia. No hard feelings or anything. It was all understandable. I'll be honest. I wasnt too familiar with the app. I didnt know you were able to cancel from the app. I called expedia the next morning as soon as i could to see about a refund. Expedia called the motel to ask about the situation. The manager said that the refund was declined because I had the room reserved and that no one else was able to rent it out. I understand that but can't they be understanding on my part? It isnt like reserved it, didn't show up and expected a refund. The way I see it is that I lost about 100 dollars this time but they lost much more for when I'm in the area. I won't be wanting to stay there at all anymore.

They just want to make money any way ,they don't care about you.

Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.

Location was convienient. Lighting was good in parking lot and was not trashy or scary. Room needs to refreshed, minor repairs and carpet cleaned and updated.

Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.

Carpet had holes. I looked under bed to make sure I didn’t leave anything and looks like it’s never been cleaned down there.

I came in late at night but the staff is very friendly. The pillows are too hard for my liking but probably OK for most people. There’s nothing really special about these rooms, but I had everything I needed.