The staff are brilliant at this hotel so friendly.

The staff are brilliant at this hotel so friendly.

We arrived a little early on Friday afternoon but the welcome was warm and accommodating and gave us useful information about Gunwharf Quays in general as well as the hotel. The hotel does a special rate for the main car park at gunwharf Quays at £2 a day which is excellent. They also have a great selection for breakfast, we were warned not to leave breakfast too late as it gets busy so we went down early and although busy it was easy to get what you wanted and the staff were very helpful. We stayed for two nights and our friends made a comment about their mattress which was very noisy and bouncy they receptionist was helpful and stayed they may be able to love room but in the end as it was only one more night they stayed in the same room, but the staff were again eager to ensure their stay was good. A great place to stay right on Gunwharf Quays very friendly and helpful staff will definitely stay there again.

We arrived a little early on Friday afternoon but the welcome was warm and accommodating and gave us useful information about Gunwharf Quays in general as well as the hotel. The hotel does a special rate for the main car park at gunwharf Quays at £2 a day which is excellent. They also have a great selection for breakfast, we were warned not to leave breakfast too late as it gets busy so we went down early and although busy it was easy to get what you wanted and the staff were very helpful. We stayed for two nights and our friends made a comment about their mattress which was very noisy and bouncy they receptionist was helpful and stayed they may be able to love room but in the end as it was only one more night they stayed in the same room, but the staff were again eager to ensure their stay was good. A great place to stay right on Gunwharf Quays very friendly and helpful staff will definitely stay there again.

Great location, good price and very nice breakfast

Great location, good price and very nice breakfast

Breakfast not as good as other Holiday Inn Express I have stayed in

Breakfast not as good as other Holiday Inn Express I have stayed in

Lyndsey and Lee were very kind and friendly to us during our stay. It’s in a great location and the parking was free. It was quite expensive for what it is so probably wouldn’t stay again unless it was cheaper.

Lyndsey and Lee were very kind and friendly to us during our stay. It’s in a great location and the parking was free. It was quite expensive for what it is so probably wouldn’t stay again unless it was cheaper.

Enjoyed our stay at this hotel. Main criticism was the noise and music till after 2.00 in the morning

Family room booked well in advance. Autumn stay. Room was very hot when we arrived- 27 degrees. Put fan system on straight away and went out for a few hours to let it cool down. Came back to find it at 27degrees. Window handle was missing so couldn't get any air in. Rang reception to be told fan system was broken in hotel and they wouldn't come to fix/ look at window. No spare rooms to move us to. Would not have stayed but we had had a drink with dinner out. No one slept as so hot and stuffy. Poor customer service. Would not stay again!

Family room booked well in advance. Autumn stay. Room was very hot when we arrived- 27 degrees. Put fan system on straight away and went out for a few hours to let it cool down. Came back to find it at 27degrees. Window handle was missing so couldn't get any air in. Rang reception to be told fan system was broken in hotel and they wouldn't come to fix/ look at window. No spare rooms to move us to. Would not have stayed but we had had a drink with dinner out. No one slept as so hot and stuffy. Poor customer service. Would not stay again!

Daniel at reception was very polite and friendly

Daniel at reception was very polite and friendly

We arrived early so we really appreciated getting a room right away. However, the overall feel of the place is just tired. You have to use your key card to turn on the lights, but they only stayed on for around 20 minutes and then you had to take the card out and reinsert it. Surprising that the only hotel in a sleek shopping area on the water isn't nicer.

We arrived early so we really appreciated getting a room right away. However, the overall feel of the place is just tired. You have to use your key card to turn on the lights, but they only stayed on for around 20 minutes and then you had to take the card out and reinsert it. Surprising that the only hotel in a sleek shopping area on the water isn't nicer.

Great location in Gunwharf to access shopping and bars. Friendly staff. Free parking for first 24 hours. Room compact but bed comfortable. However room and shower room was very tired and in need of a refresh.

Great location in Gunwharf to access shopping and bars. Friendly staff. Free parking for first 24 hours. Room compact but bed comfortable. However room and shower room was very tired and in need of a refresh.

Excellent weekend in Portsmouth

Excellent weekend in Portsmouth

Typical Holiday inn Express. Bit chaotic on arrival - better signing to entrance when driving would be helpful & bigger area to unload as no space - had to drive into large underground car park (plenty of space) but then walk back long way carrying stuff to hotel. Room was fine though bed mattress sinking in middle a bit & noise outside woke us early on Sunday. Sunday breakfast at 09.30 was certainly peak time - only one poor woman racing around trying to clean & clear tables was woefully insufficient despite her heroic efforts. No spare tables. Food stock on display very diminished & not stocked up in time - it got better by 10.15. I guess many folk stay for shopping & the shops opening later on Sundays means most will want to come down for the last hour of breakfast - as this is clearly a known factor, maybe staff and prepare better for it? Staff were helpful. great to have the parking All in all, you are paying a premium for the location and nothing else

Typical Holiday inn Express. Bit chaotic on arrival - better signing to entrance when driving would be helpful & bigger area to unload as no space - had to drive into large underground car park (plenty of space) but then walk back long way carrying stuff to hotel. Room was fine though bed mattress sinking in middle a bit & noise outside woke us early on Sunday. Sunday breakfast at 09.30 was certainly peak time - only one poor woman racing around trying to clean & clear tables was woefully insufficient despite her heroic efforts. No spare tables. Food stock on display very diminished & not stocked up in time - it got better by 10.15. I guess many folk stay for shopping & the shops opening later on Sundays means most will want to come down for the last hour of breakfast - as this is clearly a known factor, maybe staff and prepare better for it? Staff were helpful. great to have the parking All in all, you are paying a premium for the location and nothing else

The staff were friendly but professional and very helpful, especially Marie Ann

The staff were friendly but professional and very helpful, especially Marie Ann

Staff very polite and helpful. Quite a lot of eating places close by. The choice for breakfast was really good. However the icing on the cake was that the parking, although in a multi story car park, was free.

Hair in kettle mould on shower curtain Duty glasses plates and cutlery at breakfast

The property was central for my needs as I was visiting friends and needed to use public transport to get about. There were also plenty of eating places if I needed them of an evening.

Hair in kettle mould on shower curtain Duty glasses plates and cutlery at breakfast

Everything was fine, except the beds are too small. King size would be better as there is plenty of room for one, so surprised they are not available as standard in each room. Your competitors do.

Great location for our purpose, good cleanliness and friendly staff, breakfast has improved from our last stay, nice sounding for a weekend stay.

Great location for our purpose, good cleanliness and friendly staff, breakfast has improved from our last stay, nice sounding for a weekend stay.