Really beautiful hotel, well situated, great amenities and excellent customer service. Highly recommended!

No ice machines!! Great buffet breakfast!!

No ice machines!! Great buffet breakfast!!

Good stay but needs updating

Good stay but needs updating

Lovely hotel, big variety breakfast buffet. Would definitely stay again

Lovely hotel, big variety breakfast buffet. Would definitely stay again

Enjoyed our stay,no complaints,would stay there again.

Staff very helpful, big hotel, clean and good location had a great time in March

Staff very helpful, big hotel, clean and good location had a great time in March

Clean, spacious and epic breakfast. Really good services available. Fair pricing in shops. Great pool area. Rooms are nice but are a bit dated. Spotless though. Lack of sockets so bring an extension. Not really 5 star but maybe after refurb planned for 2025

Clean, spacious and epic breakfast. Really good services available. Fair pricing in shops. Great pool area. Rooms are nice but are a bit dated. Spotless though. Lack of sockets so bring an extension. Not really 5 star but maybe after refurb planned for 2025

The hotel is very big but it never felt too busy. The room was large and clean with a lovely view over the pool and the ocean in the distance. I sent several queries in advance of our stay and didn’t receive a reply to any of them. We booked full board and the confirmation from hotels.com failed to mention that long trousers are required in the restaurant at night until 21 June. We walked for an hour trying to buy long trousers but this is Tenerife and it was 30 degrees so long trousers were not acquired! There were men in jeans and women in play suits and bikini tops in the dining room at night so the dress code, as they called it, made no sense. The hotel is quite dated but nothing wrong with it. The pool area is lovely. The food was also nice and fresh.

The hotel is very big but it never felt too busy. The room was large and clean with a lovely view over the pool and the ocean in the distance. I sent several queries in advance of our stay and didn’t receive a reply to any of them. We booked full board and the confirmation from hotels.com failed to mention that long trousers are required in the restaurant at night until 21 June. We walked for an hour trying to buy long trousers but this is Tenerife and it was 30 degrees so long trousers were not acquired! There were men in jeans and women in play suits and bikini tops in the dining room at night so the dress code, as they called it, made no sense. The hotel is quite dated but nothing wrong with it. The pool area is lovely. The food was also nice and fresh.

Always stay at this hotel - love it!

Always stay at this hotel - love it!

Some of the rooms in the corners of the building tend to be dark and overlooked. Some rooms were a tiny bit dated but generally in good condition

Some of the rooms in the corners of the building tend to be dark and overlooked. Some rooms were a tiny bit dated but generally in good condition

Amazing hotel. Great staff and amazingfood. I loved my stat..never seen such great hotel staff. Nice location 10 minutes to the beach. Not so great for people with limited mobility as they will need to catch a taxi back from the beach for €4 as the hotel is uphill . Would definitely go back. Well done to the management.

Amazing hotel. Great staff and amazingfood. I loved my stat..never seen such great hotel staff. Nice location 10 minutes to the beach. Not so great for people with limited mobility as they will need to catch a taxi back from the beach for €4 as the hotel is uphill . Would definitely go back. Well done to the management.

Property in need of modernisation but still of a good standard for its age.

Property in need of modernisation but still of a good standard for its age.

The hotel is badly in need of refurbishment. The furniture in the rooms is dated and ill matching. I do not expect a 5 star hotel to have coffee making facilities which consist of a small kettle and sachets of cheap, instant coffee. With regard to this, when we arrived, those meagre facilities were not available in either of the 2 rooms we had booked. It was not until the next day that they arrived in our daughter's room. On one occasion the room was not cleaned, despite our being out for most of the day, This was only rectified after 2 phone calls to reception .In addition, the toiletries available are not up to 5 star standard The service in the hotel is far from what is expected of a 5 star hotel i.e. no turn down service, no welcoming drink(not necessarily alcoholic). The rules re sunbeds apparently forbid reserving before 10am.While I appreciate that reserving a sun bed and then disappearing for a long period of time is unacceptable, all of the 5 star hotels we have stayed in previously have allowed between 45 mins and 1 hour to allow time to have breakfast. In addition, the hotel should provide some training to the group of men who are responsible for removing the towels etc as their approach was intimidating. The mini golf course is falling to pieces and there were slug pellets within easy reach of children. In my opinion this is not a 5 star hotel.

The hotel is badly in need of refurbishment. The furniture in the rooms is dated and ill matching. I do not expect a 5 star hotel to have coffee making facilities which consist of a small kettle and sachets of cheap, instant coffee. With regard to this, when we arrived, those meagre facilities were not available in either of the 2 rooms we had booked. It was not until the next day that they arrived in our daughter's room. On one occasion the room was not cleaned, despite our being out for most of the day, This was only rectified after 2 phone calls to reception .In addition, the toiletries available are not up to 5 star standard The service in the hotel is far from what is expected of a 5 star hotel i.e. no turn down service, no welcoming drink(not necessarily alcoholic). The rules re sunbeds apparently forbid reserving before 10am.While I appreciate that reserving a sun bed and then disappearing for a long period of time is unacceptable, all of the 5 star hotels we have stayed in previously have allowed between 45 mins and 1 hour to allow time to have breakfast. In addition, the hotel should provide some training to the group of men who are responsible for removing the towels etc as their approach was intimidating. The mini golf course is falling to pieces and there were slug pellets within easy reach of children. In my opinion this is not a 5 star hotel.

Had a great stay as a family of three with a 5 years old. Facilities and staff are great and very child friendly. Buffet dinners and lunches varied - some days were excellent, other not so much. Pools are also lovely. The only true inconvenience was an absolute lack of ventilation on the bathroom/toilet. Would certainly return despite of this.

Had a great stay as a family of three with a 5 years old. Facilities and staff are great and very child friendly. Buffet dinners and lunches varied - some days were excellent, other not so much. Pools are also lovely. The only true inconvenience was an absolute lack of ventilation on the bathroom/toilet. Would certainly return despite of this.

Positives - location next to great shops and restaurants. Breakfast was great. Room cleaned promptly daily Negatives - overall condition is tired and def not 5 star. Reception staff unresponsive to feedback around the condition of the room and hotel; other than “it’s getting refurbished soon”

Positives - location next to great shops and restaurants. Breakfast was great. Room cleaned promptly daily Negatives - overall condition is tired and def not 5 star. Reception staff unresponsive to feedback around the condition of the room and hotel; other than “it’s getting refurbished soon”

Entertainment every night, very good. Comfortable hotel, 4 * not 5*

Entertainment every night, very good. Comfortable hotel, 4 * not 5*

All staff lovely. Very clean just a bit tired but believe it is due for a refurb in december

All staff lovely. Very clean just a bit tired but believe it is due for a refurb in december