Mikey and Sean at the front desk went above and beyond. Staff is so pleasant to deal with. Smile on their face the whole time. First room i checked into had an AC leak so i called down and Mikey literally met me at elevator to give me the new keys to the room next door. View was breathtaking.

It was perfect. The staff was also awesome

I know it’s going thru renovation but the rooms could use more upbeat decor. The bed was very comfortable. My major complaint is the elevator not working while I was on the 6th floor and was offered no help in bringing my bags down to depart.

The property is not what you expect from Hilton, very poorly kept. The staff is friendly but the building itself is not what you expect from the Hilton brand.

I booked an online ocean front room. When I checked in, they advised me that they did not have such room available. I was provided an ocean side view room that had a bad odor. I had to request a refund and I never stayed at this hotel.

We got two rooms and they were very outdated. Nothing like the pictures showed. One room had a very small fridge. The other one the fridge barely worked and did not cool our drinks. My daughter and her husband door on their room got stuck and they couldn’t get help for over two hours! Finally the maintenance man arrived and had to take the door off because the lock was faulty. My daughter had a panic attack in her room being unable to get out. I had to climb through a small window to calm her. Then after that they switched her to another room. Around night time she realized the entire floor was soaked in water from the air conditioning. I was so upset. Then the manager just offered to not charge us parking. But my hotel room hold charge stayed on and never cleared my account! I am disgusted with this hotel. It completely ruined our trip.

We got two rooms and they were very outdated. Nothing like the pictures showed. One room had a very small fridge. The other one the fridge barely worked and did not cool our drinks. My daughter and her husband door on their room got stuck and they couldn’t get help for over two hours! Finally the maintenance man arrived and had to take the door off because the lock was faulty. My daughter had a panic attack in her room being unable to get out. I had to climb through a small window to calm her. Then after that they switched her to another room. Around night time she realized the entire floor was soaked in water from the air conditioning. I was so upset. Then the manager just offered to not charge us parking. But my hotel room hold charge stayed on and never cleared my account! I am disgusted with this hotel. It completely ruined our trip.

Nice rooms and very nice and caring staff

Nice rooms and very nice and caring staff

Had wonderful times. Staff's were amazing, the facility nice and clean, and lots of parkimg space. I will visit Sparks by the Hilton again. Hopefully the second elevator are working.

Breakfast was just bagels and muffins which my husband can’t have so we had to go out to breakfast both days of our stay. The hotel was way too busy to only have one elevator working (the second was broken). The beds weren’t comfortable at all and the bathrooms were very small. The pool and beach access were the highlight of the stay. The employees were very friendly and helpful.

The room was great very comfortable and clean. Oceanfront view was beautiful nice seating on the balcony! There was shampoo conditioner and soap so no need to bring any. Staff was very welcoming and friendly. however the underground parking was not the cleanest. One of the elevators was broken so wait times to go up and down was a bit annoying and awkward at times. Hope that’s gets resolved soon. Other than that was good.

The room was great very comfortable and clean. Oceanfront view was beautiful nice seating on the balcony! There was shampoo conditioner and soap so no need to bring any. Staff was very welcoming and friendly. however the underground parking was not the cleanest. One of the elevators was broken so wait times to go up and down was a bit annoying and awkward at times. Hope that’s gets resolved soon. Other than that was good.

Good

Good

Hotel room was clean and newly renovated. Some Renovations still in progress on the property. Staff was polite and funny.

Hotel room was clean and newly renovated. Some Renovations still in progress on the property. Staff was polite and funny.

It was amazing

It was amazing

Great room friendly staff and restaurants within walking distances definitely will stay again

Great room friendly staff and restaurants within walking distances definitely will stay again

I liked everything except the elevator broken..

I liked everything except the elevator broken..

I like how big the pool was but everything else was literally so boring. No plants no nothing. The place was dry as a bone as far as decor and Aesthetics horrible breakfast

Great stay

Great stay

I was hesitant at first to book this property because of the reviews I saw online but decided to give it a shot and see what happens being it was just for 2 nights Check in was easy and staff was very nice Rooms were very nice and updated Bed was comfortable which is a good test for me cause some hotel beds you wake up and your back is sore do that was a plus The only reason I didn’t give a 5 on review was there was no microwave in room or in the breakfast area and also it says breakfast online but it is a small continental breakfast Only one elevator worked but really wasn’t that big of a deal at all Other than that I would stay again when we come down Don’t let bad reviews scare you if this place cause some people get a little to picky and just like writing bad reviews so anyway it us a good property and it is oceanfront

I was hesitant at first to book this property because of the reviews I saw online but decided to give it a shot and see what happens being it was just for 2 nights Check in was easy and staff was very nice Rooms were very nice and updated Bed was comfortable which is a good test for me cause some hotel beds you wake up and your back is sore do that was a plus The only reason I didn’t give a 5 on review was there was no microwave in room or in the breakfast area and also it says breakfast online but it is a small continental breakfast Only one elevator worked but really wasn’t that big of a deal at all Other than that I would stay again when we come down Don’t let bad reviews scare you if this place cause some people get a little to picky and just like writing bad reviews so anyway it us a good property and it is oceanfront

All rooms should have the pillow top mattress

I love love love the bed in 703. It was soft and comfy. I was able to fall asleep with no problem.

Loved everything. The bed however was alittle hard. The pillows were great tho.

Terrible. I didn’t even stay there. Checked in and out within a few minutes because they gave me the wrong room. They still charged me for the night and refuse to refund me. They even charged me more than the room’s rate. I’ve tried to call and they keep hanging up on me. I will never book this hotel again.