Good short stay, staff busy and room service unresponsive

We loved the location of the property. The grounds and outdoor swimming pool were beautiful. We requested a first floor room and received a ground floor. The dinner was meh and for the money I would have expected more. Service was great. Fault lies with the kitchen. Would return but probably not eat dinner there again.

We loved the location of the property. The grounds and outdoor swimming pool were beautiful. We requested a first floor room and received a ground floor. The dinner was meh and for the money I would have expected more. Service was great. Fault lies with the kitchen. Would return but probably not eat dinner there again.

Lovely settings and period hotel, great facilities, food is good albeit a little pricey, rooms could do with updating. But generally quiet and very good amenities.

Lovely settings and period hotel, great facilities, food is good albeit a little pricey, rooms could do with updating. But generally quiet and very good amenities.

This hotel is very pretty and the grounds are very pretty. However it needs a serious refurbishment. Everything in the rooms are a bit tired. Almost no outlets to charge your things. Took forever to get things. We were there when it was especially hot and it took three phone calls and four hours to get a fan. Our Nespresso had no pods. I called room service and they told me to call the front desk. I called three times and no one ever answered the phone.

This hotel is very pretty and the grounds are very pretty. However it needs a serious refurbishment. Everything in the rooms are a bit tired. Almost no outlets to charge your things. Took forever to get things. We were there when it was especially hot and it took three phone calls and four hours to get a fan. Our Nespresso had no pods. I called room service and they told me to call the front desk. I called three times and no one ever answered the phone.

Terrible, dated, hot room in a loud courtyard. The hotel rooms seem to be secondary to a time-share type holiday camp. We asked for a quiet room which turned out to next to the noisy cleaners’ shed and also adjacent to the wedding party getting ready from 6:45am. The room was so hot we couldn’t sleep, it was impossible to have the windows open as these are velux; if you opened them the lights from the bright hotel courtyard kept you awake. No air-con just a couple of noisy fans. I do not believe they delivered a service that matched the (over) priced room. Breakfast seemed very poor, the sausages were cold and others items missing, with guests repeatedly requesting food. Felt like a school canteen. We had booked two nights but due to such a poor experience we left after first night. We requested a refund for the second night but told no. I cannot recommend this hotel and from our experience I would avoid it and stay anywhere else.

Terrible, dated, hot room in a loud courtyard. The hotel rooms seem to be secondary to a time-share type holiday camp. We asked for a quiet room which turned out to next to the noisy cleaners’ shed and also adjacent to the wedding party getting ready from 6:45am. The room was so hot we couldn’t sleep, it was impossible to have the windows open as these are velux; if you opened them the lights from the bright hotel courtyard kept you awake. No air-con just a couple of noisy fans. I do not believe they delivered a service that matched the (over) priced room. Breakfast seemed very poor, the sausages were cold and others items missing, with guests repeatedly requesting food. Felt like a school canteen. We had booked two nights but due to such a poor experience we left after first night. We requested a refund for the second night but told no. I cannot recommend this hotel and from our experience I would avoid it and stay anywhere else.

Excellent stay. Great facilities and staff that went out of their way to cater for a food intolerance (unfortunately this is not what we usually experience!). We wish we could have stayed longer!

Excellent stay. Great facilities and staff that went out of their way to cater for a food intolerance (unfortunately this is not what we usually experience!). We wish we could have stayed longer!

Nice hotel in good location, bedroom could do with updating but still good for the price

Nice hotel in good location, bedroom could do with updating but still good for the price

We travel by expensive push (road) bicycles and really prefer if hotels let us take them to our room, which they allowed. Did not try the restaurant but room was great.

We travel by expensive push (road) bicycles and really prefer if hotels let us take them to our room, which they allowed. Did not try the restaurant but room was great.

The hotel charged me for a second room that I did not book. Their records indicated I booked two rooms with hotels.com but i have an email that shows I booked one room. The hotel manager said i had to take it up with hotels.com and that he was charging me for the extra room. My wife and I liked the place except for the fact that we were charged an extra room. Can I get reimbursed from hotel.com?

The hotel charged me for a second room that I did not book. Their records indicated I booked two rooms with hotels.com but i have an email that shows I booked one room. The hotel manager said i had to take it up with hotels.com and that he was charging me for the extra room. My wife and I liked the place except for the fact that we were charged an extra room. Can I get reimbursed from hotel.com?

Picked this hotel as it looks like it has a load of character, so was a bit disappointed with the room, which was in a square annex separate to the hotel with zero charm! Room itself was large and clean. Enjoyed both the restaurant and bar and had a lovely meal.

Picked this hotel as it looks like it has a load of character, so was a bit disappointed with the room, which was in a square annex separate to the hotel with zero charm! Room itself was large and clean. Enjoyed both the restaurant and bar and had a lovely meal.

Lovely hotel . Wonderful pool . Clean and comfortable room but mattress on bed completely gone - needs replacing as unable to sleep due to large dip in middle

Lovely hotel . Wonderful pool . Clean and comfortable room but mattress on bed completely gone - needs replacing as unable to sleep due to large dip in middle

The property is very quiet yet it is only a few miles away from Gatwick.

The property is very quiet yet it is only a few miles away from Gatwick.

We enjoyed our stay at Elmer’s court. There is an outdoor pool which made us feel like we’re not holidaying in the UK. The room was clean and well-kept. We had balcony which was good for relaxing after our walks in the New Forest. You can also see the Solent from the hotel grounds! The spa facilities were also good. There is sauna and indoor pool, and treatment rooms! I had the signature treatment and I absolutely loved it! There was wide variety of options for the full and continental breakfast (try the pan au chocolat, they’re absolutely divine!). The staff were all friendly and they were also very understanding when we requested for a late check out as my treatment finished after the regular checkouts. The food at the Waterford Restaurant was also something you should try whilst staying at the hotel.

We enjoyed our stay at Elmer’s court. There is an outdoor pool which made us feel like we’re not holidaying in the UK. The room was clean and well-kept. We had balcony which was good for relaxing after our walks in the New Forest. You can also see the Solent from the hotel grounds! The spa facilities were also good. There is sauna and indoor pool, and treatment rooms! I had the signature treatment and I absolutely loved it! There was wide variety of options for the full and continental breakfast (try the pan au chocolat, they’re absolutely divine!). The staff were all friendly and they were also very understanding when we requested for a late check out as my treatment finished after the regular checkouts. The food at the Waterford Restaurant was also something you should try whilst staying at the hotel.

Lovely venue and location, very good facilities. The room is pretty dated and the balcony and stairs could do with being repainted. Bed is really comfy and the room is a very good size. The breakfast was very average considering a £20 cost per person. Too greases and the food wasn’t very high quality.

Quite good.

Lovely venue and location, very good facilities. The room is pretty dated and the balcony and stairs could do with being repainted. Bed is really comfy and the room is a very good size. The breakfast was very average considering a £20 cost per person. Too greases and the food wasn’t very high quality.

Quite good.

We had a lovely stay, all the staff were very friendly and helpful. The swimming pool was beautiful and the changing rooms clean and well equipped.

We had a lovely stay, all the staff were very friendly and helpful. The swimming pool was beautiful and the changing rooms clean and well equipped.

Fantastic setting within a location well laid out .The breakfast was very good with plenty of choice